Lead Customer Delivery and Web for Americas SP Organization which has professional services, web service delivery, PMO and high-touch technical support in the US, Canada and LATAM.Teams deliver service for multiple technologies: security, data center/cloud, networking, telecommunications and mobility, automation and orchestration. Partner with Sales and Engineering to grow the SP services business. Drive quality, supportability, and product innovation by providing actionable customer data to engineering. Transform CX through a focus on customer success for new software and cloud business models and foster innovation through automation for our customers and employees.

Led a large, technical services delivery organization focused on Solutions and Incubation technologies. Delivery teams in this organization drove customer intimacy in key areas of Cisco’s business solutions like Application Centric Infrastructure (ACI), Security, Data Center, Collaboration and IoE. Also responsible for the technical support of Cisco’s new acquisitions. Drove innovation through new business models and automation of services.

Managed the strategy that lead to significant growth in Americas technical services, turned the organization from underachieving to significant growth. Built a structure and programmatic approach that significantly improved employee engagement for the organization.

Created and lead a new innovative delivery model for Cisco in the area of solutions. Built key partnerships in the areas of Data Center to drive growth in the on-premise cloud space.