Laura H Monroe

Laura H Monroe Email and Phone Number

Vice President of Operations and Process Improvement @ Franklin, KY, US
Franklin, KY, US
Laura H Monroe's Location
Nashville, Tennessee, United States, United States
Laura H Monroe's Contact Details
About Laura H Monroe

My professional journey reflects a seasoned and dynamic leadership style, underscored by a consistent record of success in spearheading strategic operations and driving transformative process enhancements.With a keen focus on fostering collaboration and efficiency, I have led cross-functional teams to optimize performance and achieve overarching organizational goals.My expertise extends to strategic financial management, encompassing budgeting, contract negotiations, and meticulous attention to financial detail, resulting in sound fiscal outcomes.Recognized for my commitment to inclusive leadership and cultivating robust team dynamics, I prioritize creating an environment where every voice is heard and valued.Proficient in harnessing the power of the Microsoft suite, I leverage these tools to drive operational excellence and streamline workflows.Drawing upon my experience, I excel in developing comprehensive training programs and implementing predictive modeling strategies, empowering informed decision-making at all levels.Throughout my career, I have consistently delivered exceptional results and fostered a culture of continuous improvement across various sectors and industries.

Laura H Monroe's Current Company Details
Family

Family

Vice President of Operations and Process Improvement
Franklin, KY, US
Laura H Monroe Work Experience Details
  • Family
    Family
    Franklin, Ky, Us
  • Pophealthcare
    Vice President Chart Operations | Senior Director, Chart Capture And Coding Operations
    Pophealthcare Mar 2018 - Mar 2024
    Franklin, Tennessee, Us
    As VP of Chart Operations, I oversaw a team of 140 full-time employees dedicated to risk adjustment chart retrieval and coding operations, with direct supervision of our Manila-based offshore office. My role involved spearheading initiatives to refine processes, optimizing operational efficiencies for maximum effectiveness. I meticulously managed budgeting and financial performance to ensure alignment with organizational objectives. Facilitating cross-functional collaboration, I led efforts to achieve collective organizational goals. I conducted skillful negotiations and maintained client relationships to foster mutually beneficial partnerships. In vendor partner management, I excelled in contract pricing and modeling to secure favorable terms. Key Accomplishments* Fostered inclusive leadership to nurture strong relationships with the team.* Developed comprehensive training curricula and personal development initiatives.* Applied Predictive Index Modeling, Business Case, and ProForma strategies to drive decision-making.
  • Optum
    Manager, Risk Adjustment Chart Operations
    Optum Jun 2015 - Mar 2018
    Eden Prairie , Mn, Us
    My primary responsibilities in this job role were to develop a strategic retention plan for essential staff, focusing on continual improvement and career progression. I introduced leadership training and established clear objectives and accountability measures to promote a cohesive team culture. Furthermore, I designed an efficient process for hiring and onboarding coders concurrently, ensuring alignment with organizational objectives.Key Accomplishments* Designed a career advancement framework for medical coding team by recognizing importance of retention amidst rapid growth.* Presented senior leadership with a $50M savings opportunity within the first five months of employment through confidence and strategic foresight.* Established streamlined procedures for onboarding and successfully recruited 900+ new medical coders within three months on two separate occasions.* Supervised nine onsite Supervisors and a team of up to 100 direct remote HCC coders and 600 indirect remote coders to accurately extract Hierarchical Condition Codes from medical record charts of chronically ill patients for health plan clients.
  • Bluecross Blueshield Of Tennessee
    Manager, Operations And General Services
    Bluecross Blueshield Of Tennessee Feb 1994 - Oct 2014
    Chattanooga, Tn, Us
    In this role, I managed three support departments across seven cost centers, contributing to annual revenues totaling $15M. Leading support functions in warehouse, records management, print, and mail services, all in support of the health plans' core functions. I implemented technological advancements, refined metrics, and standardized processes to drive operational efficiency. Additionally, I facilitated the self-sustainability of the print facility by outsourcing work to external partners and enhanced record-keeping and database management for optimal solutions in market presses, systems, and warehouse facilities.Key Accomplishments* Achieved 95% in-house utilization of the print shop by offering customers a compelling alternative to outsourcing print and warehousing needs.* Enhanced revenue streams and attained sustainability by establishing an internal print operation to serve private companies and BCBS providers.* Attained the industry's inaugural National Archives Records Administration certification for the state of Tennessee with a commitment to excellence and compliance.* Exceeded quarterly audit standards by implementing ISO 9001:2008 across all departments for enhanced quality standards and communication throughout the audit process.* Improved scanning efficiency from a 29-day backlog to same-day scanning for a significant three-year government contract by implementing strategic restructuring of filing systems and reporting structures.

Laura H Monroe Skills

Process Improvement Leadership Training Management Customer Service Team Building Insurance Business Analysis Budgets Analysis Healthcare Health Insurance Strategic Planning Records Management Business Process Improvement Project Management Human Resources Outlook Vendor Management Program Management Account Management Call Centers Project Planning Negotiation Hipaa Research Policy Employee Benefits Warehousing Operations Management Data Analysis Risk Management Visio Sdlc Business Disaster Recovery Team Leadership Continuous Improvement Performance Management Change Management Employee Relations Leadership Development Innovation Quality Auditing Coaching Organizational Development Access Cross Functional Team Leadership Pahm

Laura H Monroe Education Details

  • The University Of Tennessee At Chattanooga
    The University Of Tennessee At Chattanooga
    Industrial And Organizational Psychology
  • Girls Preparatory School
    Girls Preparatory School

Frequently Asked Questions about Laura H Monroe

What company does Laura H Monroe work for?

Laura H Monroe works for Family

What is Laura H Monroe's role at the current company?

Laura H Monroe's current role is Vice President of Operations and Process Improvement.

What is Laura H Monroe's email address?

Laura H Monroe's email address is la****@****bst.com

What schools did Laura H Monroe attend?

Laura H Monroe attended The University Of Tennessee At Chattanooga, Girls Preparatory School.

What are some of Laura H Monroe's interests?

Laura H Monroe has interest in Children, Education, Poverty Alleviation, Animal Welfare, Arts And Culture, Health.

What skills is Laura H Monroe known for?

Laura H Monroe has skills like Process Improvement, Leadership, Training, Management, Customer Service, Team Building, Insurance, Business Analysis, Budgets, Analysis, Healthcare, Health Insurance.

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