Laura Mcmullen Email & Phone Number

Boca Raton, Fl, Us

In my current position, to ensure a smooth flow of operations, I manage all daily tasks, including account management, client relationship management, and analytics solution delivery. I proactively manage customer engagement programs, which may include surveys, analysis of customer feedback, and customized solutions. I base my product priorities and strategies on consumer feedback and market research. I work with cross-functional teams to identify and meet client needs.• Established account management team for network analytics group to administer $20M in revenue. Ongoing team management includes compensation plan, enablement materials and processes, onboarding, and ongoing training. • Increased growth in key vertical through sales and account management collaboration.• Serve as subject matter expert and thought leader for internal and external audiences.• Retained and transitioned 40+ clients, with combined value of $1.5M, during migration to new SAAS platform.• Achieved remarkable growth of 30% in first-year post-migration, demonstrating adaptability and value delivery.• Surpassed individual growth targets for two consecutive years by exhibiting personal achievement and sales excellence.- Promoted from Director, Client Engagement in 2021

Mba

Activities and Societies: Member, Sigma Beta Delta (honor society)

Bachelor Of Science (B.S.), Public Relations

Activities and Societies: Sigma Kappa Sorority, AIESEC (international business exchange program), Circle Magazine, PRSSA