Laura Cotter Email & Phone Number

Dubai

• Onboarding & Training: Facilitate a smooth onboarding process and provide in-depth training for both new and existing clients, ensuring they feel supported and informed.• Relationship Building: Develop and nurture strong, everyday relationships that contribute to client success and promote sustainable growth.• Strategic Guidance: Offer tailored consulting and strategic insights that align with each client’s unique needs, helping them navigate their goals effectively.•… Show more • Onboarding & Training: Facilitate a smooth onboarding process and provide in-depth training for both new and existing clients, ensuring they feel supported and informed.• Relationship Building: Develop and nurture strong, everyday relationships that contribute to client success and promote sustainable growth.• Strategic Guidance: Offer tailored consulting and strategic insights that align with each client’s unique needs, helping them navigate their goals effectively.• Client Advocacy: Act as a committed advocate for clients within the organisation, ensuring their perspectives and needs are prioritized and addressed.• Value Creation: Consistently enhance trust and satisfaction by delivering value at every touchpoint, making each interaction meaningful.• Collaboration: Work closely with Financial Planners to enhance client success, aligning efforts to achieve shared objectives and mutual growth. Show less

Dubai, United Arab Emirates

• Created unique customer experiences delivered with the utmost discretion and confidentiality.• Delivered an outstanding service, including luxury dining, to all our premium customers by being highly organized and detail oriented.• Trained in food and wine pairings, ensuring service delivery was genuine and knowledgeable.• Focused on providing exceptional in-flight service by adhering to company standards and culture.• Performed assigned duties with a flexible… Show more • Created unique customer experiences delivered with the utmost discretion and confidentiality.• Delivered an outstanding service, including luxury dining, to all our premium customers by being highly organized and detail oriented.• Trained in food and wine pairings, ensuring service delivery was genuine and knowledgeable.• Focused on providing exceptional in-flight service by adhering to company standards and culture.• Performed assigned duties with a flexible and adaptable attitude.• Ensured all health and safety rules were always met onboard, with in-depth knowledge of aircraft safety and hazards.• Thrived in a multicultural environment by fostering a professional attitude and cultivating mutual respect within the team.• Consistently received positive feedback from peers, noted by Flight Performance evaluators and senior leadership. • Achieved multiple Najm awards for outstanding service performance and handling of a medical case with professionalism and care. Show less

Dubai, United Arab Emirates

• Delivered a high standard of service to customers across the Emirates fleet (Airbus and Boeing aircraft), contributing to the "Best Airline Worldwide" in accordance with EK and GCAA security and safety requirements.• Responded quickly and confidently to medical emergencies and safety concerns by using full knowledge of equipment onboard and standard operating procedures. • Attended briefings prior to every flight to ensure open communication in a new team dynamic.

Limerick, Ireland

• Provided a friendly, professional, and approachable energy whilst dealing with partners and affiliates. • Developed and enhanced client relationships by hosting events and attending industry functions.• Monitored engagement and analyzed sales data to inform communication across the company’s network. • Ensured continuity of brand and culture across social platforms.

Limerick, County Limerick, Ireland

• Coordinated the primary social media account for the University of Limerick.• Responsible for successful outreach to prospective students via social media platforms, aligning with the university’s strategic goals.• Collaborated creatively with students, staff, and external stakeholders to create regular content for various platforms.

Midleton, Cork, Ireland

• Assisted in creating a welcoming and comfortable experience by promptly addressing guest inquiries, special requests, ensuring a high level of guest satisfaction.• Met customer expectations in areas such as timeliness, quality, and consistency.• Built and maintained customer relationships and loyalty, whilst consistently projecting a professional image during face-to-face interactions.• Handled and accurately recorded cash payments from customers.

Bachelor Of Arts - Ba, New Media & English, 2:1

Education record

Hospitality Learning Experience, Aviation Hospitality