Compliance and safety Managing inventory and Supplies. Maintain the establishment's quality standards.Coordinate work daily activities.Addressing issues and complaints. Create schedules

*Established and monitored customer service standards using recognized and comprehensive benchmarks.*Maintained customer account information database by canceling and updating customer accounts.*Developed strong relationships with the field operations team to support business development opportunities and improve service.*Evaluated interactions between associates and customers to assess staff performance and implement strategies to improve customer satisfaction.Organized customer information and account data for business planning and customer service purposes.*Responded to customer queries and inquiries to provide complete and prompt solutions

*Answered multi-line phones and used active listening skills to assess client's issues and challenges.*Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.Responded to customer inquiries and queries to provide thorough and speedy resolutions.*Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.*Streamlined and monitored quality programs to alleviate overdue compliance activities.

Resolved customer service issues using company processes and policies and provided updates to customers.Greeted customers and listened closely to problems described to determine solutions.Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.Coached new team members on service techniques and provided scoring through quality assurance program.Stepped up to assist customer service manager with complaints and issues during times of department short staffing.Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

4Patitas was launched as an online store, to improve and facilitate the purchase of customers and thus improve their shopping experience while offering a fully personalized quality service.4 Patitas offers same-day product dispatch service within the city, in addition to offering hairdressing and veterinary services at home.

*Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships*Research consumer needs and identify the different sales solutions*Hire, train, motivate and advise sales representatives*Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.