Laura Melluzzo Email & Phone Number

Dayton, Oh, Us

Dayton, Ohio, United States

United States

 Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating Kodak updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Act as “Air Traffic Controller” to project manager and hold accountable each department to exceed the needs of the client. Align with Sales team on client expectations, growth… Show more  Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating Kodak updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Act as “Air Traffic Controller” to project manager and hold accountable each department to exceed the needs of the client. Align with Sales team on client expectations, growth, and retention strategies. An emphasis on driving positive experience with current equipment while assisting with new equipment upsells and presentations. Assess client needs and find creative solutions to assist and manage challenging client requests and escalation. Show less

Dayton, Ohio

► Developed the B&C department from the ground floor, writing a business plan, identifying profit potential, and outlining the departmental policies/procedures. Aligned inventory and staff to man the new profit channel. ► Conceptualized and introduced new checklists and procedures for handling upcoming client events. Selected event vendors and suppliers for B2B clients; e.g. handling Dayton-area corporations and many of the area’s Chambers of Commerce events with up to 400 in… Show more ► Developed the B&C department from the ground floor, writing a business plan, identifying profit potential, and outlining the departmental policies/procedures. Aligned inventory and staff to man the new profit channel. ► Conceptualized and introduced new checklists and procedures for handling upcoming client events. Selected event vendors and suppliers for B2B clients; e.g. handling Dayton-area corporations and many of the area’s Chambers of Commerce events with up to 400 in attendance. ► Negotiated price points and contracts based on client budgets and MVG profit goals. Monitored and audited invoicing (e.g. forecasted versus actual supply costs, man hours allocated) to identify and remedy any discrepancies to ensure maximum profitability. ► Led a highly customer-focused department, working closely between the customer and the deliverables to ensure the customer receives quality service. Meet with department managers to strategize with facility management, food & beverage, marketing, security, and player’s services. ► Arrange off-site party supplies as needed; e.g. audio and visual equipment. Show less

Lebanon Ohio

► Supported HR processes by recruiting potential new hires using social media and assisting with resume review and prescreening. Provided recommendations to the Senior Director based on each candidate’s skill set versus the job opening. Recruited several managers who are still with the company. ► Planned and scheduled meetings, conferences/teleconferences, and travel arrangements. Maintained a high-volume calendar, scheduling meetings with internal managers, executives, and members of… Show more ► Supported HR processes by recruiting potential new hires using social media and assisting with resume review and prescreening. Provided recommendations to the Senior Director based on each candidate’s skill set versus the job opening. Recruited several managers who are still with the company. ► Planned and scheduled meetings, conferences/teleconferences, and travel arrangements. Maintained a high-volume calendar, scheduling meetings with internal managers, executives, and members of the Board. Arranged in-person and conference calls as well. ► Managed and tracked office inventory as well as initiated new equipment purchases and repairs/ maintenance. Forecasted inventory needs in preparation for upcoming executive meetings; e.g. specific card stock or presentation materials. ► Attended educational workshops, reviewed professional publications, and participated in business networks to best represent MVG to the community. Show less

Dayton, Ohio Area

Collective overview of tasks performed at Duane, GDCG, and Design Homes Co., Inc.:► Duane Realty — Managed a high-volume realtor office, editing property contracts and handling customer service and supporting sales activities as needed. Helped throughout the sales process to maximize sales efforts, retain ideal prospects, and customer satisfaction levels. ► Greater Dayton Construction Group — Handled billing and invoicing for the office and projects. Audited all incoming and… Show more Collective overview of tasks performed at Duane, GDCG, and Design Homes Co., Inc.:► Duane Realty — Managed a high-volume realtor office, editing property contracts and handling customer service and supporting sales activities as needed. Helped throughout the sales process to maximize sales efforts, retain ideal prospects, and customer satisfaction levels. ► Greater Dayton Construction Group — Handled billing and invoicing for the office and projects. Audited all incoming and outgoing financial documents to ensure 100% accuracy. Maintained a project log that provided Project Managers with project status, cost items/budgets, and timeline breakdowns. ► Design Homes Co., Inc. — Led pre-sales and existing home sales — generated $4M in revenue ($1M was generated without an outside listing). Tracked restoration construction jobs/made spreadsheets to track production residential, commercial, and retail. Show less

Dayton, Ohio Area

► Transitioned to Officer Manager in 2005, taking over tasks previously performed by the Owner. Managed direct/indirect staff, supporting human resources, sales/marketing, customer service, and business financials. Became the “go-to” for realtors and staff (25 realtors/2 admins) needing support and guidance. ► Supported prospect acquisition, customer development, marketing, public relations, and corporate messaging activities. Nurtured marketing/market share expansion efforts and work… Show more ► Transitioned to Officer Manager in 2005, taking over tasks previously performed by the Owner. Managed direct/indirect staff, supporting human resources, sales/marketing, customer service, and business financials. Became the “go-to” for realtors and staff (25 realtors/2 admins) needing support and guidance. ► Supported prospect acquisition, customer development, marketing, public relations, and corporate messaging activities. Nurtured marketing/market share expansion efforts and work closely with the sales team to support short- and long-term business growth. ► Audited all business financials, identify unnecessary expenses; e.g. identified 5 different phone bills for the same business line. Alleviated duplicate health insurance policies for the Owner. Reduced per-hour costs with the Accountant, which reduced cost commitment within the first year. ► Directed select human resources tasks, including salary negotiations, benefit packages, and bonuses. Managed new hires and coached all staff to ensure overall performance. Developed an employee handbook as well to assist with on-boarding new staff. Show less