Laura Millard Email and Phone Number

Laura Millard is a Head of Customer Engagement at British Gas at British Gas. She possess expertise in crm, email marketing, analysis, stakeholder management, direct marketing and 11 more skills. Colleagues describe her as "I worked with Laura for 18 months in 2019/20 at British Gas on a project to implement Unica inbound marketing technology to replace the existing Pega system. I was deeply impressed by Laura’s ability to manage a sizeable team of people (c. 10-20 at a guess) with ease. She always has time for people, builds strong relationships with them and supports them in going the extra mile, when required. She organises the team’s activities very effectively so that everyone is totally clear on what the team is doing, and what their specific role is; and then empowers the individuals to be successful. I saw another side of Laura when we worked on briefing technical change into technology teams. She demonstrated the ability to understand, document and communicate very complex business and data flows in a very accurate and understandable way, drawing on her very wide knowledge of marketing processes. This, in turn, made the subsequent technical work easier to complete, being based on very firm foundations. Laura also understands the business climate and priorities, and uses that context to align the technology, for which she is responsible, to the business need in a very effective manner. I am a great fan, and highly recommend her. She would be a huge asset in any team!", "Laura is doing an fantastic job as a CRM, decisioning - and modeling manager. Next to managing 3 different teams, she played a very important role in a challenging project. Laura is very smart, dedicated to the job and gets things done no matter what. And always with a smile.", and "Throughout her time at Ladbrokes Laura demonstrated a keen wiliness to learn and develop skills and progressed to a position where she managed both processes and people while taking responsibility for delivering CRM campaigns and improving these campaigns over time. She was hard working and a valued member of the team who was a pleasure to work with."