Laura Minghella Smith Email & Phone Number

Scarborough, North Yorkshire, United Kingdom

Scarborough, Uk

- Manage critical planned generator maintenance contracts for national companies, mainly through major FM companies- Responsible for all contracts based in Scotland and North East of England- Schedule works in the most efficient and effective way in terms of time, cost and expectation- Coordinate engineers across the country- Independently react to issues at critical sites such as banks and hospitals- Constant liaison with site contacts to organise planned maintenance, remedial works and breakdowns

- Employed by a project that aimed to increase opportunities and widen participation in Higher Education, mainly in the Learner Support/IAG workstrand- Involved in supporting the college in projects funded by YHELLN including:Completing necessary paperwork for Bitesize coursesHE for Me- Organised regional events including Getting into HE, Disabilities Network and Resources for Employability events which involved researching and booking venues and catering, producing and distributing information to publicise events and coordinating responses- Part of Steering and Working Groups for a labour market information project for York & North Yorkshire (www.lmiyny.co.uk), which involved the design and layout of the website, deciding which content should be included, copywriting and editing text as well as sourcing marketing materials in order to promote the website and contributing to an LMI Good Practice GuideDuring this position, I was also seconded part-time to the college in the following roles:School Liaison Officer (part-time, Apr – Dec 2008 and Sept – Dec 2009)- Responsible for organising visits to local schools to inform the students about opportunities at Yorkshire Coast College- Worked in partnership with another local college to coordinate timetable of visits- Coordinated other members of staff to attend schools when necessary- Involved presenting to groups of Year 11 students, ranging in size from 10 to 60- Conducted market research through devising and analysing questionnaires completed by the studentsPA to the Interim Principal (part-time, Apr – July 2009)- Responsible for minuting Senior Management meetings- Day-to-day administration in busy PAs office

- Responsible for the bar area during busy periods including serving customers drinks, taking food orders and handling cash and card transactions - Customer Service – co-ordinate the staff so the correct systems are in place to provide the customers with a quality experience - Manage bookings for holiday cottages and tables, ensuring customers needs are met

- Responsible for developing and implementing marketing strategy, including print advertising, direct marketing and elements of market segmentation- Wrote and designed company brochure and co-designed website and print ads - Organised events including open weekend and cookery demonstrations - Built product knowledge through continued individual research - Completed NKBA course ‘Introduction to Kitchen Design’ at K/BIS 2006 - Customer service – assisted customers with their projects helping them make informed decisions to suit their tastes and budgets - Responsible for general management of showroom including creative ideas for displays and maintenance and updating of product offering

- Project management - involved throughout entire internal process including client brief, creative brief, creative & client presentations, managing amends and client approval- Time management – prioritised tasks according to deadlines and client demands - Communication with internal departments including Production, Artwork & Creative - Thorough copy checking at every stage of the internal process - Administration – raised quotes and invoices for client using Synergist program - Media Booking – liased with clients and publications to coordinate media schedules

2:1

4 A-Levels

9 Gcses