Laura M. Email & Phone Number

Huntingdon Valley

•Executes exceptional customer service in a fast-paced / high volume setting, by providing absolute guest satisfaction to over 800 patrons per week •Drives sales and promotions by anticipating guest’s needs, marketing specialty items, and developing strong personable relationships with the guests •Trains incoming staff, as well as team members and managers for new store locations •Oversees server duties to ensure teamwork, efficiency, and upkeep throughout each shift •Coordinates and caters daily to weekly large events, and biweekly fundraisers•Demonstrates extensive organizational and multi-tasking skills in order to manage several positions simultaneously •Articulates effective communication amongst all aspects of the work place, including management through guests

Ambler, Pa

-Manages all scheduling, functionality and correspondence to ensure high production and extraordinary service-Participates with various insurances to verify benefits and process claims on behalf of patients-Formulates treatment plans based on the doctor's diagnosis, and extends the course of action that will best satisfy the patients needs; as well as assisting the patient in determining the most feasible financing options for their recommended treatment-Coordinates all insurance coding and claims, as well as patient billings and all other fiscal transactions-Processes data and updates statistics in order to track production and revenue both daily and monthly-Facilitates up to sixty new patients per month obtaining exceptional dental care, utilizing the 5 star phone system

Greater Philadelphia Area

•Research internship opportunities in the Philadelphia Area with Liberal Arts and Humanities concentrations•Promote career development and internship opportunities via social media, paying careful attention to student engagement•Independently conduct and transcribe student interviews highlighting internship experience; published articles are featured on Temple University’s high-traffic Hire An Owl Blog•Provide professional development support to students in classroom settings and online via Blackboard•Assist Professional Development Team in event planning for over 15 workshops, employer visits, and career fairs My internship experience with the Temple University, Professional Development Department has most directly endorsed my passion for prompting others to pursue educational success. Networking with administration through fellow peers, as well as engaging in social media, classroom seminars, and campus events, has allowed me to publicize resources through a multitude of mediums. I have conducted, composed, and published multiple articles throughout my internship for Temple's Hire An Owl Blog, which serves not only to distinguish the professional achievements of promising collegians, but also to inform fellow or prospective students of palpable opportunities available to them.

Philadelphia

•Performs all secretarial, processing and scheduling duties in order to maintain functionality and productivity•Services and communicates with an average of 2500 clients per year pertaining to appointments and resources•Corresponds with Earn Centers, County Assistance Offices, and partnering Non-profits regarding client activity via summary reports•Manages clothing and uniform purchases from order intake through distribution•Analyzes data in order to project future goals, and initiates methods to exceed requirements•Facilitates donations, fundraisers, suit drives, and community service projects through leadership and marketing competencies•Composes and delivers tax receipt information, news updates and thank you letters to patrons•Advocates for the Career Center and various workshops in order to promote economic empowerment•Personally engages with 60+ clients per week as a front desk representative and personal shopperThroughout my time serving as the primary administrative assistant for Dress for Success Philadelphia, I have not only managed all administrative and secretarial responsibilities independently, but I have also played a prominent hand in every function of the organization from philanthropic contributions, to client services. I have successfully increased client participation rates by up to 200%, and reengaged up to ten times more inactive clients. I have been able to do so by maintaining thorough organization and efficiency, readily accommodating the clients' needs, and prioritizing consistent communication; overall meeting and exceeding the state-mandated participation quota, and extending the opportunity for economic independence to a greater number of women within the Philadelphia community.

Master Of Education - Med, Elementary Education And Teaching

PreK-4 Certification and Master of Education

Bachelor Of Arts, English, 3.75

Activities and Societies: Cum Laude, Distinguished in MajorThroughout my career as an English major at Temple University, I have shaped.

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Member of the Phi Theta Kappa Honor's Society; Dean's List-Educated in business and humanities.