Laura Montes Email & Phone Number

Gibsonville, NC, US

Remote, North Carolina

• Serve as technical and business process expert for staff and management of operations by managing process centered projects, presenting to higher leadership, and developing training for associates
• Develop or modify business processes to resolve moderate to complex business issues. Working across multi functional teams to build process workflows and IT requirements, process roll out/training, documentation of.
• Lead, manage, oversee operations team for day to day operations, driving business insights, automating various processes across business

Charleston, South Carolina, United States

• Use statistical methods to analyze information, develop solutions to business problems, and recommend strategies by developing new procedures
• Prepare detailed reports of workflow research and improvements, Present KPI reporting
• Develop workflows to increase production and efficiency

Reston, Virginia

• Assist state and local governments in improving their IT infrastructure, including WebCenter, application server, security, cloud, data integration solutions, database, database options, database upgrades
• Develop and organize in-depth territory and account campaigns by analyzing current customer ownership and future technology plans
• Collaborate with virtual team on account strategy, territory planning, and execution to uncover sales opportunities in new and existing public sector accounts

Chapel Hill

• Ensured customer service by managing 9 publications, yielding 92% approval of the $480,487.25 total artwork
• Collaborated with customers, sales, and production teams to construct final advertisement before press deadlines
• Oversaw Timely submissions of customer proofs,contract proofing, and customer requests

Chapel Hill, NC

• Conduct outreach to raise funds for UNC – 2 million dollars 2012 year
• Interface with Alumni from UNC using public relations, handle sensitive financial information
• Consistently ranked at 35% donation rate, exceeding the fundraising requirement of 20%

Durham, North Carolina

• Learned the dynamics of a banking system— withdrawals, deposits, and transfers of currency
• Explored the processes involved in the procedure of mortgage loans, personal loans, and car loans
• Gained excellent public relations and leadership skills by guiding members about their finances