Laura Montes Email & Phone Number

Gibsonville, Nc, Us

Remote, North Carolina

•Serve as technical and business process expert for staff and management of operations by managing process centered projects, presenting to higher leadership, and developing training for associates•Develop or modify business processes to resolve moderate to complex business issues. Working across multi functional teams to build process workflows and IT requirements, process roll out/training, documentation of process, support management reporting and quality control of processes.•Lead, manage, oversee operations team for day to day operations, driving business insights, automating various processes across business

Charleston, South Carolina, United States

•Use statistical methods to analyze information, develop solutions to business problems, and recommend strategies by developing new procedures•Prepare detailed reports of workflow research and improvements, Present KPI reporting•Develop workflows to increase production and efficiency

Reston, Virginia

•Assist state and local governments in improving their IT infrastructure, including WebCenter, application server, security, cloud, data integration solutions, database, database options, database upgrades•Develop and organize in-depth territory and account campaigns by analyzing current customer ownership and future technology plans•Collaborate with virtual team on account strategy, territory planning, and execution to uncover sales opportunities in new and existing public sector accounts

Chapel Hill

•Ensured customer service by managing 9 publications, yielding 92% approval of the $480,487.25 total artwork •Collaborated with customers, sales, and production teams to construct final advertisement before press deadlines •Oversaw Timely submissions of customer proofs ,contract proofing , and customer requests

Chapel Hill, Nc

•Conduct outreach to raise funds for UNC – 2 million dollars 2012 year •Interface with Alumni from UNC using public relations, handle sensitive financial information •Consistently ranked at 35% donation rate, exceeding the fundraising requirement of 20%

Durham, North Carolina

•Learned the dynamics of a banking system— withdrawals, deposits, and transfers of currency •Explored the processes involved in the procedure of mortgage loans, personal loans, and car loans •Gained excellent public relations and leadership skills by guiding members about their finances