Smart Sharp is an independent recruitment agency who provides high quality candidates to our clients. We deal with; Recruitment, Consultancy, Talent, RPO, MSP, Perm, Contracts and Temporary staffing. We deal with all industry sectors which include IT / Defence / Engineering / Commercial / Secretarial / HR / Accountancy / Finance / Banking / Creative / Digital / Media / Marketing / Sales / Medical / Health / Industrial / Technical / Education and Legal. I have assembled a team of recruitment experts that will enable Smart Sharp to provide service excellence to our clients portfolio as well as give our applicants a fantastic candidate journey. We have well established relationships within the recruitment industry from small enterprise recruitment firms to global blue chip organisations throughout the UK. Collectively my team have vast experience providing MSP, RPO, SOW, Rec to Rec and Consultancy Services. We truly understand the current market, we understand what makes every position we recruit for and individual we communicate with, stand out from rest. Telephone - 07798572736 Email - info@smartsharprecruitment.com

Service Delivery transformation, transitioning recruitment activity from onsite recruitment model to Global Service Centre's. Transformed the end to end operations and delivery from a reactive recruitment team to proactive specialist sourcing function.Responsible for all sourcing and recruitment within 3 Global Service Centre's including Manchester, Johannesburg & Hyderabad. Continuous Improvement of the candidate journey and client experience. Implementation and management of recruitment strategy for 40 MSP, RPO and Workforce Solution clients. Tailoring each strategy depending on client, skills set and engagement type .Management of 60+ team members including Account Directors, Head ofs, Delivery Managers, Team Leaders, Direct Recruiters, Associate Recruiters and Talent Poolers via matrix management. Quadrupling the Net Fee income in H2 2022. Resource Solutions is a provider of recruitment process outsourcing (RPO) solutions and one of the original pioneers of RPO. Part of the Robert Walters Group, we have delivered these solutions to leading organisations since 1997. We manage a recruitment budget of over £850 million on behalf of our clients, hiring more than 20,000 employees for them each year. Our business has considerable resources at its disposal, operating from a network of 53 offices in 24 countries, which enables us to work in partnership with organizations, managing everything from global accounts with demanding resourcing strategies to single sites with low recruitment volumes.

Responsible for Service Delivery including recruitment, operations, service management and onboarding for 60 clients at £60 million turnover PA. Created a shared service delivery and operations centre to remove silo’s and improve efficiencies, resulting in direct fill increase from 48% to 90%. Increasing customer satisfaction and NPS scores. Implemented full end to end recruitment engine technology suite including Pocket Recruiter, Bullhorn, Shine and CRM MS Dynamics. Driving the right behaviours of staff by creating new commission scheme within Shared Service function which resulted in increased motivation and productivity. Client stakeholder management Implementing new client wins. Creation of MI reporting suite to highlight operational performance. Ensuring the candidate and client journey is best in class via lean six sigma methodology. Set up/manage a niche sourcing team function in India. Creation of Recruitment function in Belfast & Reading. End to end ownership of Operations for Graduate and Employed Resource Model. Continuous improvement of Contractor & Employed Resource candidate journey. Launched Service Management Framework for all Employed Resources and Novus heads. Implementation of MS Dynamics system across tower for candidate management. Weekly generation of reporting suite using Power BI Review and improvement of candidate journey. Role creation to aftercare and redeployment. Created the performance review survey/process ensuring subsequent bonus attached. Creation of recruiter bonus scheme within Enterprise. Points based system. Management of 20 recruiters across 3 delivery teams in 3 different countries, recruiting contingent requirements within IT, Admin & Clerical, Engineering, Commercial & Procurement. Manage 8 Service Managers responsible for 400 employees on site. Managed Operations team of 14 recruitment coordinators.

In June 2013, Capita was awarded Lot 1 of Contingent Labour 1, a major contract to install and operate a unique Neutral Vendor professional contingent worker procurement and payment model throughout the whole of central government, with further opportunity to develop the business across arms length bodies, local government and the charitable sector. As Head of Operations I am responsible for leading the Framework Management Office, Framework Support Office and the Quality Assurance Team, all in order to deliver success of the Contingent Labour Framework across prospects and existing customers.

Capita Business Services won Lot 1 of Contingent Labour 1 which went live back in Sept 2013, a major contract to install and operate a Neutral Vend procurement model for the provision of Specialist Contractors and Interims throughout the whole of central government. The overall objective is to implement the technology platform, promote, deliver and develop a successful Contingent Labour Framework across Government Clients; ensuring a best in class service, achieving and exceeding all Service Level Agreements, Business Plan, and external financial targets, adhering to the Framework principles and ensuring continuity of supply through the unique Neutral Vend open supply chain network

• Monitor all client orders through on line ordering system. • Liaise with clients to confirm role is being worked on and track the order, keeping the client and System updated on progress• Receiving and reviewing applications, managing interviews and short-listing candidates with Field staff and Panel Vendors• Preparing CV’s and correspondence to forward to clients in respect of suitable applicants• Achievement of required productivity levels, KPI achievement and quality output.• Delivery of an excellent client and candidate experience throughout the delivery process• Building trustworthy relationships with both candidates and clients in order to deliver an excellent service at all times.• Show compassion / professionalism whilst dealing with case sensitive information.• Allow the client to be one and honest with me about what they think and need.• Manage my own staff to enable them to be placed quickly and successfully.• Place them in the correct role for them to make sure they stay in the role.• Guide less experienced Sourcing Partners in the team making sure they are following produces.

Within in this position I excelled, constantly reaching and exceeding targets set for me.Selling business development schemes to the top 500 UK companies with a turnover of over 100M.Selling on director level projects for HR and Marketing events.Using Excel and Microsoft Outlook. Attending and overseeing events take place in London hotels.

Linden Homes, Marlow Bucks, a new housing development site Construction Company; I was a Team PA for two directors and two technical administrators, my role included: Secretarial services, general correspondence, letter & memo typing. Arranging car hire, travel and hotel bookings. General filing of paperwork including technical drawings and site plans, soft and hard copies.Attendance at site meetings with Directors taking meeting minutes, this required a strong & positive attitude liaising all site personnel. PPE required along with H&S training.