Designed Internal Communication Plan to facilitate cross-functional collaboration, strengthen a sense of belonging and consolidate business brand.Analyzed business culture and corporate identity to ensure internal alignment with the organizations values and board of director’s strategy.Produced content for different audiences through a high variety of channels (websites, magazines, packaging, etc.).Coordinated events in cooperation with different departments of the organization.Translated corporate material and reviewed proposals to line them up according to the communications strategy.

- Delivering Spanish classes for adult learners from different ages, nationalities and educational level.- Devising educational material according to the Common European Framework of Reference for Languages: levels A1, A2, B1, B1.2.- Using a wide variety of techniques based on a communicative approach: on line resources, roll-play, language games, debates, Spanish productions (literature, films, TV programs, etc.).- Guiding students on practicing vocabulary and communicative structures learned previously.- Correcting activities, providing feedback for improvement and supporting material for students with specific needs and interests.

- Liaised with organisations and different stakeholders to provide comprehensive information about the programme, organised meetings and presentations. - Managed the programme Facebook account, communicating current activities and posting relevant events, trainings and workshops for immigrants.- Contacted social support workers and case officers from Local Employment Services to provide updates about the enrollment process of referred clients.- Conducted assessments of potential clients, defined needs and provided referrals and tailored supports.- Liaised with guest speakers from organisations such as Cairde, Citizens Information Service, and Volunteering Ireland and companies such as Accenture - Maintained up-to-date records of contacts using CRM.

- Provided information to potential program candidates and organisations about employment services on the phone, by email and directly with individuals.- Selected candidates suitable for the program and advised them on social and employment services.- Contacted organisations and provided information about BITC and EPIC program.- Searched and gathered information, materials and suitable events for clients.- Wrote weekly reports for the Integration Officer.- Attended relevant events and meetings to promote the program.- Updated database, entered data and undertook clerical tasks.

- Delivered high standards of quality and excellent care to guests by following the hotel’s criteria.- Ensured that the restaurant and buffet area were sanitized and well stocked.- Greeted customers, seated them and took orders and delivered food and drinks.- Reported customer’s complains to the appropriate person.

- Presented new seasonal dishes to customers and advised them on their choices.- Welcomed guests, provided menu advice, monitored the entire meal experience.- Assisted customers with orders, purchasing, returns and service packages.- Trained new staff in the role’s duties and the restaurant’s standards.- Solved customer’s complains according to the company’s standards

- Tested the new database after the data migration process.- Reported technical problems to IT specialist.- Detected and corrected data mistakes.- Presented the new interface to customers.

PROJECT: Treball als Barris. (Social Work in the Neighborhoods)CLIENT: Barcelona City Council- Taught Catalan to adult immigrants and promoted Catalan culture. - Mapped course topics, competences, skills and objectives.- Designed and selected language educational material. - Worked cooperatively with community workers and project managers.- Wrote a summary of the year course: analyzed statistical data, presented educational methods and teaching development, made proposals to improve the project'.

PROJECT: Digital Secondary School Books.CLIENT: Mc GrawHill Publisher. - Digitized Secondary School Books.- Designed new test activities for several subjects.- Reviewed curriculum and provided suggestions for improvement.- Tested outline and reported technical and data bugs.- Worked cooperatively with other members of cross-functional project teams.Other Projects: Outlook Tutorial, Health Master.

PROJECT: Parla.cat (www.parla.cat). CLIENT: Government of Catalonia. Educational Department. - Developed online training courses for several fields: languages, health, prevention of labour risks, outlook.- Use defined criteria to carry out learning design review of assigned storyboards.- Reviewed curriculum and provided suggestions for improvement.- Tested beta courses and reported technical and data bugs.- Worked cooperatively with other members of cross-functional project teams.- Translated several courses from Catalan to Spanish.Other Clients: ADECCO, SEAT, SPANISH GOVERNMENT (Department of Defense)

- Did theater workshops for children.- Designed education materials and wrote a summary of the year course.- Coordinated cultural events and summer leisure activities