Laura Ries Email & Phone Number

Denver, Colorado, United States

Colorado

Hired as a Resolution Specialist, a core memeber and key asset of the NA Support Sales Organization. Leadership, Internal Customers and External Customers engage a Resolution Specialist in complex and or escalated support renewal matters. Work on resolutions that help maintain a strategic business relationship with the customer. Competently position the breadth of Oracle support services and engage strategies that bring the customer's objectives and Oracle's solutions together for mutual benefit.

Hired to fuel software support contract sales. Negotiate contract renewals valued at up to $1M. Ensure contractual commitment for annual maintenance and support services via generating renewal quotes prior to expiration (4+ months). Educate customers on contract requirements. Maintain updated CRM.✔ Generated $9M in sales by securing 5% uplift for each annual renewal, salvaging canceled contracts, and selling multiyear renewals, as well as advanced support.✔ Maintained 100% renewal rate on support contracts via strategic account management; ensured consistent, ongoing communication with customers throughout renewal process.✔ Tapped to manage circa 70 top enterprise accounts, including Duke Energy, Fifth Third Bank, Norfolk Southern, Sherwin Williams, UNICEF, Moody’s, and Goodyear; these accounts equate to $2.5M in total revenue. ✔ Earned recognition as trusted rep through building strong, mutually beneficial customer relationships.

Brought on board to provide student placement services, maintaining employer accounts to cultivate alliances and increase placement numbers. Secured interviews with prospective employers by leveraging sales talents. ✔ Consistently surpassed placement requirements, receiving praise as a stand-out employees.✔ Established, maintained, and strengthened strategic partnerships with key accounts.Laura is nothing short of a rock star when it comes to work ethic, customer relations management, and getting results. – Director of Career Services, Everest University Online

Hired to execute sale of copier and printer products across regional territory, with $30K monthly quota. Generated weekly and monthly reports to track 30/60/90-day pipeline. Monitored client communication via CRM. ✔ Generated sales by clutching deals of up to $100K; established strong referral-based client network.✔ Earned ranking as #1 sales rep within Colorado Springs office; ranked #7 out of ~80 total reps in 2011 based on quota vs sales metrics. Granted monthly and quarterly bonuses by surpassing targets.✔ Received President’s Club status in 2012 and Summer Sales Contest in 2010.✔ Recovered dissatisfied customers and secured contract renewals.