Lauran Chilton Email and Phone Number
Lauran Chilton work email
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Lauran Chilton personal email
Lauran Chilton phone numbers
Currently studying my Level 5 Associate CIPD in people management qualification. With over five years of experience in customer service, I am a dedicated and efficient Customer Service Representative at NHS BSA, where I provide reliable support to the customers and stakeholders of the national health service. I have a Diploma in Wedding Planning from NCC Home Learning, which demonstrates my attention to detail, organizational skills, and creativity. I excel at analytical problem-solving, communication, and collaboration, and I enjoy helping people and resolving issues.Besides my customer service role, I am also a Book Author and a Creative Manager. I am currently finishing my second published book, which showcases my passion for writing and storytelling.I have a Bachelor of Arts in Business Management from the University of Teesside, which gives me the knowledge and skills to manage my own costings, marketing, and operations. I am motivated by my love for creativity and innovation, and I aspire to inspire others with my products and stories.
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Administrative AssistantInside Contracts Mar 2024 - PresentPrudhoe, England, United Kingdom
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Customer CoordinatorInside Contracts Mar 2024 - PresentPrudhoe, England, United Kingdom
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Customer Care CoordinatorInside Contracts Mar 2024 - PresentPrudhoe, England, United Kingdom
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Customer Service RepresentativeNhs Bsa Sep 2023 - Mar 2024United Kingdom
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Book AuthorFreelance Oct 2021 - Mar 2024Currently finishing of my second published book.
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Customer Service RepresentativeHm Revenue & Customs Mar 2019 - Sep 2023 -
Creative ManagerMelting Moments By Lal Sep 2020 - Nov 2022Newcastle Upon Tyne, England, United KingdomCreating my own business making stunning wax melts, gift hampers which are CLP regulated. I am fully insured and so proud on how this business is doing. Working out my own costings for products. Everything is home made with excellent detail given. My business has just started shipping out the rest of the UK!
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Event PlannerCircle The Date Apr 2017 - Nov 2022Newcastle Upon Tyne, United KingdomStarting my business and attending wedding fairs as long as meeting lovely clients to help get the name out there!!
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Retention SpecialistBt Feb 2017 - Mar 2019Newcastle Upon Tyne, Northumberland, United KingdomUnderstanding the importance of a customer and using the tools I have with regards to my systems, resources and product knowledge to make sure the calls are both productive and educational. Using many different factors such as empathy and great understanding to gain access into customers accounts and get their issues resolved first point of contact. I also spent some days helping train the new members of staff; teaching them about the processes and the means towards contributing to making BT grow. Using my own experience to influence my customers in great conversation which as a service provider is invaluable and yet so crucial. -
Customer Service RepresentativeConvergys Sep 2016 - Feb 2017Newcastle Upon Tyne, United KingdomDuties included assisting customers with issues regarding their PayPal accounts. Working in an inbound call centre environment. Regular meetings to discuss targets of the company and individual stats. Having a professional telephone manner whilst following a specific call structure was essential. Constantly improving skills on agent handling time whilst giving the customer exceptional customer service to get the problem resolved. Using many different forms of software to take customers through correct validation methods, writing emails to customers and staff to update them on account status. Knowing how to handle complicated calls which can be difficult and insuring you give the correct advise and customer service.
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Team LeaderMitchells & Butlers Plc Nov 2014 - Sep 2016Management skillsRegular refresher tests i.e. health and safety, Alcohol laws e.g. Challenge 21Communication skills with customers, team members and kitchen staffUsing systems such as Zonal and Aztec Performing stock checks Persuading guests to fill out guest surveys -
Bridal ConsultantBridal Shop Dec 2015 - May 2016London- Handling my own appointments - Using my knowledge of the gowns in store to help a bride choose a dress that is for her - Being approachable - Working under pressure - Sales - Making use of the bridal system to order the dresses
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HousekeeperTripp Lake Camp Jun 2014 - Aug 2014Poland, Maine -
HousekeeperTripp Lake Camp Jun 2013 - Aug 2013
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HousekeeperMarriott International Jan 2009 - Apr 2010Newcastle Upon Tyne, United Kingdom
Lauran Chilton Skills
Lauran Chilton Education Details
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Business Management -
Ncc Home LearningDistinction -
Merit
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Gateshead CollegePass
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Merit
Frequently Asked Questions about Lauran Chilton
What company does Lauran Chilton work for?
Lauran Chilton works for Inside Contracts
What is Lauran Chilton's role at the current company?
Lauran Chilton's current role is Customer Co Ordinator.
What is Lauran Chilton's email address?
Lauran Chilton's email address is la****@****man.com
What is Lauran Chilton's direct phone number?
Lauran Chilton's direct phone number is +4473809*****
What schools did Lauran Chilton attend?
Lauran Chilton attended University Of Teesside, Ncc Home Learning, Teesside University, Gateshead College, Newcastle College, Ics Learn, Ics Learn.
What are some of Lauran Chilton's interests?
Lauran Chilton has interest in Civil Rights And Social Action, Animal Welfare, Economic Empowerment.
What skills is Lauran Chilton known for?
Lauran Chilton has skills like Time Management, Teamwork, Team Leadership, Customer Service, Social Media, Management, Marketing, Social Networking, Microsoft Office, Microsoft Excel, Powerpoint, Microsoft Word.
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