Laura Nanni Email & Phone Number

Australia

Melbourne, Victoria, Australia

Terra Firma is one of Australia's leading business and technology consulting companies providing clients with consulting services covering the entire lifecycle of a program – from strategy to the full spectrum of project services.

Melbourne, Australia

The Manager IT Business Partners & Change Management is part the Information Services leadership team reporting to the Chief Information Officer (CIO). I was responsible for managing the team of IT Business Partners and Change Managers to build the relationships between the Corporate IT division and the internal customers including IT stakeholders and managing the enterprise wide ICT change across the department. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀Lead and manage the team of IT Business Partners and Change ManagersContribute to the strategic direction of Information Services division and play a key role in management team 𝗠𝗮𝗷𝗼𝗿 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀Workplace 2020 Program: Successful roll out of new ‘2 in 1’ laptop devices and Outlook to over 4000 staff across Victoria. Managed the team of IT Business Partners and Change Managers during the W2020 Program rollout. The team was responsible for working with the project delivery teams, specifically the Project Managers to deploy the new devices and rollout Outlook to all staff. This included engaging the stakeholders, ensuring business readiness, training and adoption of the new tools. The W2020 program required extensive stakeholder management and change management to embed the new tools across the organization. It was a complex program logistically with the deployment of devices to all Victorian regions and required significant change management to move all staff from the previous email application (Lotus Notes) to Outlook.

Melbourne, Australia

As the Manager Project Initiation and Analysis, I was responsible for ensuring that project delivery teams had a consistent focus on the customers vision/business outcome and provided advice and guidance during project initiation phase. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀• Lead the Business Analysis practice and provide subject matter expertise understanding the customer vision and desired outcome specifically during project initiation. • Provide facilitation services for the identification of customer needs, investment management, service improvements and program and project implementation reviews• Manage and lead the provision of project delivery services offered by the branch ensuring they are compliant to relevant standards and tailored to customer needs𝗠𝗮𝗷𝗼𝗿 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀Digital First Program: A 3-year program of work to improve the departments digital maturity including foundational technology (O365, Cloud Computing, Wi-Fi) Customer Experience (Social Networks, Websites), Innovation and improving processes (CRM for Call Centre, Intranet on SharePoint). The Project Services branch was responsible for delivering the majority of the projects during this 3-year period. The program was a high profile, strategic piece of work that successfully delivered over 20 projects including O365, MS Azure, Wi-Fi in CBD/metro and regional sites, MS CRM Dynamics for the Call Centre, new DELWP Website, Intranet on SharePoint. • I recruited and assigned project delivery resources to the projects including Project Managers, Business Analysts, Testers and Change Managers. • I provided advice and guidance to the project teams on analysis approaches, project delivery and governance to ensure business outcomes were delivered. • I coached and managed project delivery staff to ensure they delivered the required outcomes

Melbourne

As the Lead Business Analyst, I was responsible for providing leadership and support to business analysts and building business analysis competency within Project Services. Key Responsibilities:• Manage business analysis staff to deliver programs/projects which meet the business objectives of customers• Lead the recruitment and assigning of business analysis resources necessary to deliver projects• Manage the lifecycle of business requirements for projects including investigation, analysis, clarification, prioritization, documentation and traceabilityMajor Achievements:• Established business analysis pool of resources to meet project delivery needs, this included recruitment, mentoring, coaching and leading the team to deliver quality outcomes• Developed business analysis practice, including working with the team to develop standard artefacts, encouraged the use different approaches and methodologies, promoted the importance and benefit of understanding business requirements in project delivery.

Melbourne

As a Senior Business Analyst, I was responsible for working with stakeholders to understand and document their business requirements to streamline their operations in line with the department’s strategic priorities. Key Responsibilities:• Support the business to identify inefficiencies and improvements in their operations• Facilitate business requirements gathering including analysis and documentation• Assist with development of business cases to support the required improvements• Specify, analyse and document the business requirements and business processes• Support system development team to develop and implement the system requirementsMajor Achievements:• Successfully managed the analysis, documentation and approval of business requirements and contributed to the successful implementation for the following projects:• Project: Victorian government Environmental Data Management System (EDMS). Enable all Government departments to improve their environmental performance with improved reporting systems and processes. • Solution: Cloud based vendor application • Project: Native Vegetation Information Management system (NVIM). Improve the management of native vegetation information within Victoria and enable access for a wide range of stakeholders.• Solution: Microsoft CRM Dynamics integrated with web based spatial mapping tool

Melbourne, Australia

Key Responsibilities:• Identify areas for improvement and quantify project benefits• Establish and maintain relationships with key stakeholders• Mentor Junior Business Analysts Major Achievements:• Successfully obtained Federal government approval for electronic rebate submission to improve operational efficiencies• Redesigned business processes for overseas visitor cover registration to improve process efficiencies and customer service levels.

Sensis, Melbourne

KEY RESPONSIBILITIES- Develop and document end to end ‘To Be’ processes to support new and existing products - Liaise with internal and external stakeholders- Implement new processes and procedures across all functions

Melbourne, Australia

KEY RESPONSIBILITIES- Re-design business processes- Establish and maintain relationships with key stakeholders- Quantify project benefits- Identify areas for improvement across the organisation KEY ACHIEVEMENTS Nov 2004 – Dec 2006: Process Re-Design & Siebel Implementation Project Major project to reduce operating costs and re-design the processes, system and organisation structure. Includes the upgrade of Siebel CRM and re-design of key business processes. Responsible for documenting and analysing current processes for the Contact Centre and Sales areas and identifying process changes. Facilitated the development of re-designed processes for business case approval. Documented new business requirements for re-designed business processes. Facilitated business stakeholder workshops to obtain requirements sign off. Communicated business requirements to Systems Analysts and liaised with Solution Architects and business stakeholders on solution designs.

Melbourne, Australia

Bevington Consulting specializes in the implementation of customer focused process improvement programs to align business processes with the organisation’s strategy. I joined Bevington Consulting to gain exposure to a broader range of industries. As a Senior Consultant I was responsible for implementing process improvement initiatives in leading organisations both in Australia and internationally. I developed excellent relationships with clients resulting in several project extensions and repeat business. Key Responsibilities:• Manage process re-engineering projects including scoping, planning and implementation• Facilitation of stakeholder workshops to identify process inefficiencies and improvements• Mapping and analysis of processes to determine opportunities for improvement• Quantify project benefits• Develop and maintain relationships with new and existing clients Major Achievements:• Managed project to review and re-design business processes for Financial Services organisation delivering cost savings of $0.5 million pa. • Aurora Energy; Managed implementation of process improvements in Retail Services and Distribution areas to deliver a cost saving of $3 million per annum. •Identified and quantified improvements to address process inefficiencies in Shell Retail Thailand delivering a benefit $1 million pa. • Led project teams in both packaging and recycling businesses to identify process inefficiencies of 30%. • Shell International, Netherlands & UK - Successfully managed client project team in the analysis and re-design of processes across 2 countries and involving over 200 staff. This resulted in additional international client projects being awarded to the organization

Graduate Diploma, Environment, Sustainability

Management, Gaduate Certificate In Mgmt

Science, Immunology, Pharmacology