Laura Nelson Email & Phone Number

Charlotte, NC, US

Seattle, WA, US

Seattle, WA, US

Responsible for the agent operations team which is comprised of Sales, Customer Service and Agent Marketing.

Charlotte, North Carolina, US

• Responsible for leadership of 70+ Sales and Service department employees within the Local Agent division.
• Managed the Carrier Support team, which successfully oversees the largest carrier relationships comprising 60%+ of the Local Agent business.
• Focus on implementing post-merger efficiencies and cultural/moral improvement to increase quality and productivity.
• Played a key role in two post-acquisition transitions of competitor customer bases including strategic planning to ensure no negative attrition effects on the transitioning customer base. Key Accomplishments Included:
• Launched a prepay initiative to reduce Bad Debt, which will eliminate $1M in write-offs.
• Oversaw a two-year migration project with the IT department that developed a new customer platform and successfully migrated 15,000 clients.

Denver, CO, US

• Provided sales and service leadership to 35+ employees.
• Managed the organizations largest carrier relationships representing 45% of revenue including State Farm, Allstate and Progressive insurance companies.
• Played a key role providing guidance related to organizational strategic decisions made by the Executive team.
• Served as the primary presenter to Corporate Executives, Mid-Level management and prospective agents. Key Accomplishments Included:
• Led the department to consistently achieve revenue growth of 20%, which represents 125% of the goal in 2010.
• Successfully negotiated, launched and managed the largest national account in NetQuote history with revenue growth of 36% year over year and $500L in monthly revenue.

Charlotte, North Carolina, US

• Sales Manager (2006 – 2009)
• Responsible for hiring, training and managing a team of 22 sales representatives within an inside sales organization.
• Implemented performance management best practices, data driven reporting and innovative sales strategies and techniques.
• Used successful coaching techniques designed to increase representative performance. Key Accomplishments Included:
• Led a representative performance conversion rate lift of 40% and overall sales increases by 100%.
• Revamped organizational compensation plans to focus on revenue and new account targets, which increased overall revenue by employee by 25%.

• Served as a Territory Outbound cold call sales person, managing a segment of accounts and responsible for growth, retention, customer satisfaction and collection efforts.
• Promoted to Training Manager and Key Account Manager in 2001. Key Accomplishments Included:
• Led a 25% increase in retention and collections within the territory.
• Consistently ranked within the top 5% of sales representatives within the company.
• Instituted advanced reporting and quarterly reviews for key accounts.
• Created, managed and conducted all training new hires.

Bachelor Of Science (B.Sc.)

Bachelor'S Degree