Laura Nevado Email & Phone Number

Houston, TX, US

Houston, Texas, US

• Project focus is the design and development of a $200+ million custom IT system to restructure the entire operations of the liquids business unit of by providing an end-to-end system that integrates diverse assets and.
• Work closely with business stakeholders and facilitate activities ranging from creating product designs and prioritizing work to conducting demos and obtaining business acceptance
• Bridge business needs and technology capabilities to identify areas of improvement in existing systems and business processes and incorporate them in new system
• Evaluate business requirements gathered through interviews and document analysis, as well as collaborate with technical team to translate them into technical requirements, process maps and user interface designs
• Identify functional gaps and lead meetings to resolve diverging requirements to mitigate scope creep
• Assist with daily scrums, sprint planning and end-of-sprint reviews to support agile development

Houston, Texas, US

• Software Replacement Project (Contract)
• Work with stakeholders from a variety of functional areas to gather and implement requirements related to configuring, leveraging and enhancing native applications in order to replace existing software from newly.
• Manage requirements backlog using TFS and conduct all activities related to sprint planning and resource allocation
• Conduct user acceptance testing
• Facilitate daily standups and weekly project status meetings with both IT and business teams

• Role is focused in the execution of software development projects working with SMEs as well as internal and external stakeholders to design new products, develop new system features and establish integrations to third.
• Active liaison between sales, product SMEs, and technical resources, gathering requirements and facilitating the development of solutions following Agile methodology to meet client needs
• Perform business analysis and development of documentation, including functional specification documents, user stories, use cases, process maps, and user interface designs for products
• Execute multiple concurrent projects, while prioritizing tasks and coordinating efforts with stakeholders and resources to achieve project goals in a timely manner
• Develop tools to support management and forecasting of resource capacity and utilization
• Key contributor to process improvement initiative aimed at maximizing inter-departmental collaboration and expediting high quality end to end delivery of projects and features

Houston, Texas, US

Responsible for interpreting/translating in medical and healthcare services, government agencies and social programs.

US

Responsible for conducting business development activities targeting Hispanic businesses.Generate new accounts and maintain them throughout the sales and support cycles.Develop relationships with other businesses to enhance and expand company's referral partner program.

• Managed projects and worked directly with stakeholders from all levels and multiple functional departments to understand processes and business needs with the objective of implementing systems that enhanced company.
• Co-managed software development project for a comprehensive subsidiary ledger and reporting system to track investor activity in IMH Secured Loan Fund (>$650M)
• Worked with power users and stakeholders gathering functional & technical requirements, business processes/workflows, creating wireframes, conducting user acceptance testing, etc.
• Liaison between stakeholders, business users, and software vendors
• Lead Customer Relationship Management (CRM) system project: gathered functional and technical requirements, performed market research, and evaluated thirteen vendors
• Worked with stakeholders to gather requirements for online company portal giving investors and brokers access to fund and account information

Promoted, sold and provided business consulting services and executed projects similar to those completed at MRSI (see experience below). Promoted, sold and provided bilingual Spanish/English transcription and translation services for a variety of companies.

• Performed business analysis, interviewing key personnel to understand and analyze organizations, departments, and processes. Created “as is” and “to be” workflows to identify gaps/problem areas
• Prepared solutions for clients, coaching them on the pros and cons of each, supported by SWOT and cost/benefit analysis
• Created documentation, implemented and trained personnel in new and redesigned processes
• Gathered functional requirements and prepared detailed RFP documents for application development and systems acquisition
• Identified metrics and developed tools/scorecards to measure ongoing success of implemented best practices and systems
• Designed business plans, budgets, forecasts, cash flow analysis and other tools for finance planning and management. Trained personnel on upkeep of executive reports and profit & expense controls

Developed and presented annual mental health care case management reports for years 2001 & 2002.Translated and adapted health care products collateral and services to better serve needs of Hispanic segment.Strategic Marketing & Management Projects

• Developed strategic marketing plan to reposition Bank One’s 1st mortgage line of business ($9B). Re-targeted CRM strategy to increase customer base and profitability using business line as anchor for cross-selling..
• Researched Harley Davidson’s brand identity & the role of dealerships in the creation/ support of brand loyalty.
• Developed a Customer Satisfaction and Loyalty Measurement Project for Mayo Clinic.

Mba, Marketing And Management Specialization

Mba

Bs Business Administration / Industrial Relations

High School