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Laura Smith Email & Phone Number

Executive Vice President Global Sales and Partnerships at Hertz at Hertz
Location: Naples, Florida, United States 13 work roles 4 schools
2 work emails found @hertz.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email l****@hertz.com
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Current company
Hertz
Role
Executive Vice President Global Sales and Partnerships at Hertz
Location
Naples, Florida, United States
Company size
20866 employees

Who is Laura Smith? Overview

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Quick answer

Laura Smith is listed as Executive Vice President Global Sales and Partnerships at Hertz at Hertz, a company with 20866 employees, based in Naples, Florida, United States. AeroLeads shows a work email signal at hertz.com and a matched LinkedIn profile for Laura Smith.

Laura Smith previously worked as Executive Vice President Global Sales & Partnerships at Hertz at Hertz and Executive Vice President Global Sales & Customer Experience at Hertz. Laura Smith holds Executive Course from The Wharton School.

Company email context

Email format at Hertz

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{first}{last}@hertz.com
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Profile bio

About Laura Smith

Global Executive in the service industry, with significant leadership roles at Hertz, the world’s largest rental car company. Rapidly promoted within Hertz’s Customer Experience division, delivering best-in-class global customer and brand experiences. My work has focused on leading large international teams, negotiating strategic alliances and partnerships, driving exceptional customer user experiences, improving operations and process design and leveraging advanced analytics and social media to modernize and optimize brands.Specialties: Team and Brand Leadership, Consumer UX, Communication, Strategy, Operations including cost reduction and process improvement.Noteworthy: Irish and US Citizen, fully fluent in French

Listed skills include Process Improvement, Leadership, Management, Change Management, and 35 others.

Current workplace

Laura Smith's current company

Company context helps verify the profile and gives searchers a useful next step.

Hertz
Hertz
Executive Vice President Global Sales and Partnerships at Hertz
Naples, FL, US
Website
hertz.com
Employees
20866
AeroLeads page
Company profile
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13 roles · 27 years

Laura Smith work experience

A career timeline built from the work history available for this profile.

Executive Vice President Global Sales And Partnerships At Hertz

Hertz

Naples, FL, US

Executive Vice President Global Sales & Partnerships At Hertz

Current
Hertz

Estero, FL, US

Lead Corporate & Small Business portfolios, Global Partnerships across Hotel, Air & Credit Card, and global network of agencies across Travel Distribution portfolio. Lead large team of sales professionals to deliver profitable revenue growth, world-class partnerships & quality demand generation.

Aug 2024 - Present

Executive Vice President Global Sales & Customer Experience

Hertz

Estero, FL, US

Jan 2023 - Aug 2024

Executive Vice President Global Sales, Marketing & Customer Experience

Hertz

Estero, FL, US

Lead Hertz global portfolio of brands, with teams of ~1,000 total across 5 regions. Oversee marketing, corporate sales and global partnerships. Lead digital customer experience strategies and award-winning global loyalty programs (Loyalty 360 and FlyerTalk).

Jul 2020 - Jan 2023

Senior Vice President Global Marketing & Customer Experience

Hertz

Estero, FL, US

Winner of WINiT ‘Rising Female Leader in Travel Award’ 2019, which recognizes young professionals for high-performance, future representation and leadership in travel-related industries. Established strategic initiatives through the Hertz customer experience by identifying and prioritizing cross-functional, multi-channel projects that drove customer.

Sep 2019 - Jun 2020

Vice President Customer Experience, North America

Hertz

Estero, FL, US

Responsible for Customer Success for North America across Multi Brands. Drove elevated levels of customer satisfaction across all touch points leading to 2 consecutive #1 wins in JD Power for highest level of customer satisfaction in the Industry. Overhauled framework & content design for employee service training. Re-designed the Hertz employee.

Feb 2016 - Aug 2019

Sr Director Customer Care, North America

Hertz

Estero, FL, US

Head of North American Customer Contact center for Hertz, Dollar, and Thrifty. Led and managed ~2,000 employees at Contact Center Operations. Transformed Customer Care teams & positioned them for success.

Jan 2013 - Jan 2016

Director Customer Care Europe And International

Hertz

Estero, FL, US

Lead the European division of the Global Customer Care COE. Drove efficiency and cultural change through a Global Transformation Strategy. Implemented a Skill Based Routing project to enhance Sales and Service across a 450+ team.

Nov 2009 - Dec 2012

Lean Process Improvement Manager

Hertz

Estero, FL, US

Used Lean Methodology to identify areas for improvements in efficiency and effectiveness within Hertz. Proposed process redesign, solutions and developments to maximize business efficiency and enhance customer satisfaction. Provide training, mentoring and support to all employee levels to ensure the effective deployment of Lean methodology.

Aug 2007 - Oct 2009

Manager, Account Process Center

Hertz

Estero, FL, US

Lead multi function, multi cultural department of Hertz loyalty programe, customer account set up and Electronic Billing teams.

Jan 2005 - Jul 2007

Senior Team Leader. Customer Service

Hertz

Estero, FL, US

Managed UK Customer Service Call Centre and Correspondence teams for post rental service contacts.

2003 - 2005 ~2 yrs

Team Leader French Market

Hertz

Estero, FL, US

Part of a team that migrated work from France to Dublin. Recruited the team, developed training and negotiated with French management.

Sep 2002 - 2003

Team Leader, Executive Customer Service

Aer Lingus

Dublin, IE

Worked on the Irish state airline’s most successful loyalty programs and customer service departments.

1999 - 2003 ~4 yrs
Team & coworkers

Colleagues at Hertz

Other employees you can reach at hertz.com. View company contacts for 20866 employees →

MP Melvin Paz Melvin Paz Colleague at Hertz Guatemala, Guatemala View → CM Coleen Millward Coleen Millward Colleague at Hertz Launceston, Tasmania, Australia, Australia View → AT Alejandra Tellez Alejandra Tellez Colleague at Hertz Monterrey, Nuevo León, Mexico, Mexico View → DS David Sidford David Sidford Colleague at Hertz Westfield, Massachusetts, United States, United States View → KE Kossi Emmanuel Kossi Emmanuel Colleague at Hertz Riverdale, Georgia, United States, United States View → WH Willam Hewitt Willam Hewitt Colleague at Hertz Los Angeles, California, United States, United States View → LM Lauren Miller Lauren Miller Colleague at Hertz Dallastown, Pennsylvania, United States, United States View → NF Neil Fryer Neil Fryer Colleague at Hertz Omaha, Nebraska, United States, United States View → PH Procast Hlatshwayo Procast Hlatshwayo Colleague at Hertz Pretoria, Gauteng, South Africa, South Africa View → AK Austin Kurey Austin Kurey Colleague at Hertz Denver, Colorado, United States, United States View →
4 education records

Laura Smith education

Executive Course

The Wharton School

Orchestrating Winning Performance

Imd

Master Of Science (Msc), Masters In Corporate Strategy

Irish Management Institute

Ba Hons, French, Art History

University College Dublin
FAQ

Frequently asked questions about Laura Smith

Quick answers generated from the profile data available on this page.

What company does Laura Smith work for?

Laura Smith works for Hertz.

What is Laura Smith's role at Hertz?

Laura Smith is listed as Executive Vice President Global Sales and Partnerships at Hertz at Hertz.

What is Laura Smith's email address?

AeroLeads has found 2 work email signals at @hertz.com for Laura Smith at Hertz.

Where is Laura Smith based?

Laura Smith is based in Naples, Florida, United States while working with Hertz.

What companies has Laura Smith worked for?

Laura Smith has worked for Hertz and Aer Lingus.

Who are Laura Smith's colleagues at Hertz?

Laura Smith's colleagues at Hertz include Melvin Paz, Coleen Millward, Alejandra Tellez, David Sidford, and Kossi Emmanuel.

How can I contact Laura Smith?

You can use AeroLeads to view verified contact signals for Laura Smith at Hertz, including work email, phone, and LinkedIn data when available.

What schools did Laura Smith attend?

Laura Smith holds Executive Course from The Wharton School.

What skills is Laura Smith known for?

Laura Smith is listed with skills including Process Improvement, Leadership, Management, Change Management, Team Leadership, Customer Satisfaction, Strategy, and Customer Service.

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