Laura Smith Email and Phone Number
Laura Smith work email
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Laura Smith personal email
Global Executive in the service industry, with significant leadership roles at Hertz, the world’s largest rental car company. Rapidly promoted within Hertz’s Customer Experience division, delivering best-in-class global customer and brand experiences. My work has focused on leading large international teams, negotiating strategic alliances and partnerships, driving exceptional customer user experiences, improving operations and process design and leveraging advanced analytics and social media to modernize and optimize brands.Specialties: Team and Brand Leadership, Consumer UX, Communication, Strategy, Operations including cost reduction and process improvement.Noteworthy: Irish and US Citizen, fully fluent in French
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Executive Vice President Global Sales And Partnerships At HertzHertzNaples, Fl, Us -
Executive Vice President Global Sales & Partnerships At HertzHertz Aug 2024 - PresentEstero, Fl, UsLead Corporate & Small Business portfolios, Global Partnerships across Hotel, Air & Credit Card, and global network of agencies across Travel Distribution portfolio. Lead large team of sales professionals to deliver profitable revenue growth, world-class partnerships & quality demand generation.
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Executive Vice President Global Sales & Customer ExperienceHertz Jan 2023 - Aug 2024Estero, Fl, Us
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Executive Vice President Global Sales, Marketing & Customer ExperienceHertz Jul 2020 - Jan 2023Estero, Fl, UsLead Hertz global portfolio of brands, with teams of ~1,000 total across 5 regions. Oversee marketing, corporate sales and global partnerships. Lead digital customer experience strategies and award-winning global loyalty programs (Loyalty 360 and FlyerTalk).
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Senior Vice President Global Marketing & Customer ExperienceHertz Sep 2019 - Jun 2020Estero, Fl, UsWinner of WINiT ‘Rising Female Leader in Travel Award’ 2019, which recognizes young professionals for high-performance, future representation and leadership in travel-related industries. Established strategic initiatives through the Hertz customer experience by identifying and prioritizing cross-functional, multi-channel projects that drove customer experience. Established metrics and milestones to enhance delivery customer experience across all North American Operations/Customer Care centers
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Vice President Customer Experience, North AmericaHertz Feb 2016 - Aug 2019Estero, Fl, UsResponsible for Customer Success for North America across Multi Brands. Drove elevated levels of customer satisfaction across all touch points leading to 2 consecutive #1 wins in JD Power for highest level of customer satisfaction in the Industry. Overhauled framework & content design for employee service training. Re-designed the Hertz employee experience: from on-boarding to incentives to drive customer retention & revenue.
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Sr Director Customer Care, North AmericaHertz Jan 2013 - Jan 2016Estero, Fl, UsHead of North American Customer Contact center for Hertz, Dollar, and Thrifty. Led and managed ~2,000 employees at Contact Center Operations. Transformed Customer Care teams & positioned them for success.
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Director Customer Care Europe And InternationalHertz Nov 2009 - Dec 2012Estero, Fl, UsLead the European division of the Global Customer Care COE. Drove efficiency and cultural change through a Global Transformation Strategy. Implemented a Skill Based Routing project to enhance Sales and Service across a 450+ team.
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Lean Process Improvement ManagerHertz Aug 2007 - Oct 2009Estero, Fl, UsUsed Lean Methodology to identify areas for improvements in efficiency and effectiveness within Hertz. Proposed process redesign, solutions and developments to maximize business efficiency and enhance customer satisfaction. Provide training, mentoring and support to all employee levels to ensure the effective deployment of Lean methodology.
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Manager, Account Process CenterHertz Jan 2005 - Jul 2007Estero, Fl, UsLead multi function, multi cultural department of Hertz loyalty programe, customer account set up and Electronic Billing teams.
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Senior Team Leader. Customer ServiceHertz 2003 - 2005Estero, Fl, UsManaged UK Customer Service Call Centre and Correspondence teams for post rental service contacts.
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Team Leader French MarketHertz Sep 2002 - 2003Estero, Fl, UsPart of a team that migrated work from France to Dublin. Recruited the team, developed training and negotiated with French management.
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Team Leader, Executive Customer ServiceAer Lingus 1999 - 2003Dublin, IeWorked on the Irish state airline’s most successful loyalty programs and customer service departments.
Laura Smith Skills
Laura Smith Education Details
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The Wharton SchoolExecutive Course -
ImdOrchestrating Winning Performance
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Irish Management InstituteMasters In Corporate Strategy
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University College DublinArt History
Frequently Asked Questions about Laura Smith
What company does Laura Smith work for?
Laura Smith works for Hertz
What is Laura Smith's role at the current company?
Laura Smith's current role is Executive Vice President Global Sales and Partnerships at Hertz.
What is Laura Smith's email address?
Laura Smith's email address is la****@****rtz.com
What schools did Laura Smith attend?
Laura Smith attended The Wharton School, Imd, Irish Management Institute, University College Dublin.
What are some of Laura Smith's interests?
Laura Smith has interest in Half Marathonscrossfityoga, Social Services, Half Marathons Crossfit Yoga, Yoga, Half Marathons, Running, Crossfit.
What skills is Laura Smith known for?
Laura Smith has skills like Process Improvement, Leadership, Management, Change Management, Team Leadership, Customer Satisfaction, Strategy, Customer Service, Business Process Improvement, Call Centers, Training, Sales Management.
Who are Laura Smith's colleagues?
Laura Smith's colleagues are Jason Sanchez, Gina Alvarez, Brandon Davenport, Paul Matheny, David Reed, James Smith, Brent Johns.
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