Laura Voiculescu Email & Phone Number

Handling level 2 and level 3 support requests, manly using Unix, SQL and ETL Informatica. Involvement in Run activities, monitoring the application in the Production environment using Control/M in daily monitoring, Jira, MICA BCM ticketing sistemsCode correction in PL/SQL and Informatica ETL Team leading activities

Bucharest, Romania

- Training responsibilities for the new comers and monitor their performances; - Senior administration tasks: task scheduling and assignment for our 8 members team, request checking and sending reminder notifications when needed;- Team Leaders backup when necessary: taking over team leaders tasks when they are in vacation;- Testing processes of internal IBM Lotus Notes based tools;- Responding to complex Level 1 Support Requests received via email;- Working with Level 2 Support Team for any complex queries;

Bucharest, Romania

- Responding promptly to support requests (predominantly via email, TSRM ticketing system and Instant Messaging);- Solving problems related to IBM's standard Methods and PM Tools within SLA (service level agreement);- Working with Level 2 Support colleagues for any complex problems;- Tracking the status of any particular issues raised by users until they are fixed;- Interlocking with the Senior Support Analysts in order to determine when a support request needs further consultancy or guidance;- Providing help to the Systems Administrators whenever their workload is very high (This request will come from the Support Desk Leader);- Installing and testing current and future releases of IBM's Methods and PM Tools;- Capturing and reporting on various metrics;- Producing a variety of support materials;- Becoming a Subject-Matter-Expert predominantly in IPWC, after a period of training and on-the-job experience;- Proactively proposing and then delivering various deliverables that will help users to adopt and advance their knowledge in various methods and tools usage; - Collaborating with team members across Europe and the wider world-wide teams, to achieve maximum IPWC usage with the highest customer satisfaction;- Participate in regular calls/meetings with the team, to share status, knowledge and issues.

Bucharest, Romania

Process administration requests for the IBM-hosted Rational Portfolio Manager and IBM Program Work Center systems efficiently and request help when necessary to ensure our service level objectives are met (each request processed within one hour);Process administration requests for the Lotus Notes based tools;Process the monthly reporting within agreed time-frame on a regular basis and provide a status of completion;Extract the data and produce the monthly Cognos Reports as scheduled;Perform other similar tasks for other tools and processes that are supported by IBM Project Services team;Produce metrics reports when required;Collaborate with team members to share knowledge, status and issues.

Bucharest, Romania

- Implementation and configuration of a CRM software - AnytimeCRM;- Training and support in using the CRM software AnytimeCRM;- Configuration of a business reporting software - NextReports;- Writing and editing sales and marketing materials, which include company presentations, white papers, articles, press releases, company newsletter and event announcements;- Updating company headlines and news in the corporate website;- Managing marketing and media event budgets;- Validating and fulfilling request for information and marketing, tracking mails and requests;- Support for Sales Department: preparing the Bid forms regarding the bids from SEAP and products price lists.

- Website Tester - verifing HTML & PHP websites, measuring the response time of the tested website;- Planning and coordinating activities related to the creation and growth of the websites;- Working with complex Online Management Modules (CMS) that can change the entire layout of the page;- Experience working with customers and the website developers team;- Familiar with the current technology in online solutions, eCommerce websites, portals and thematic websites;- Websites Search Engine Optimization (SEO) and Promotion campaigns according to market reports and customer demands;- SEO and Web marketing consulting and implementing the steps of the strategic objectives for an efficient growth of websites;- Meeting customer demands in web development field;- Providing information and support about the functionally of the company products and service.

Master, International Risk Management

Activities and Societies: Principal subjects - International Financial Risk Management Department of International Economic Relations.

Bachelor, Economics

Activities and Societies: Principal subjects - Economics and International Affairs Department of International Economic Relations Academy.

High-School, Economics

Main discipline studied Mathematics - Informatics