Charismatic real estate pro with an eye for great investments and a passion for helping folks realize their real estate dream.

Establishes and develops long-term relationships, while also servicing existing accounts. Seeks out and identifies new business opportunities, initiating communication with decision makers to asses needs to deliver maximum client value. Responsible for maintenance and growth of an account portfolio valued at over $2.5M and renewal of three multi-year, million dollar contracts.  Owns the ultimate success of Evolv clients, from customer onboarding, project management, adoption, and engagement to ensure clients derive the maximum value out of their software investment. Identifies and develops new opportunities for expansion across the customer’s business; collaborates with the sales team to ensure subscription growth and increased solution footprint. Develops relationships with customer key stakeholders and executive sponsors such that all Evolv activities are closely aligned with the customer's business case and business strategy. Drives onboarding processes and works cross-functionally with data, science, support and services teams to proactively manage each customer’s successful deployment. Implements tailored programs that provide continued value to the customer, ensures renewals and drives long-term account growth.

 Manages the project plan for Enterprise Transformation (ThinkTank™) across the Deloitte South Africa organization. Creates client business processes and implements viable solutions that codify and capitalize all revenue opportunities.  Drives the strategy for consultant adoption and utilization of ThinkTank™ internally and with clients. Influences the strategic direction of both GroupSystems and Deloitte South Africa; meets with the Executive Committee to deliver status updates and KPI reports. Functions as the Subject Matter Expert for ThinkTank™; works as the Brand Ambassador to manage and solve all client issues related to the product.  Acts as an advocate for the client by communicating their business needs and priorities to decision makers within the organization. Maintains and measures key performance indicators. Ensures client goals, deliverables and metrics are met. Communicates progress and KPI status to GroupSystems management team. Pursues opportunities for account growth and new business; prepares and delivers sales proposals to clients. Manages the sales pipeline and tracks and reports results.

 Recommends marketing offers and tactics designed to increase the “stickiness” of customers and decrease their propensity to switch providers.  Determines overall strategy and execution of marketing offers and messaging during crisis events such as contract negotiations and channel takedowns. Project manages dynamic marketing campaigns and tactics from inception to completion. This includes managing the message, the offer and the audience while coordinating direct mail, email, TV advertisements, web pages, ad pages, and bill insert marketing tactics.  Drives the DISH Network customer education strategy. Creates and implements new tactics for customers to learn about their service. Currently managing how we effectively educate customers using Call Center agents, mass communications, websites and DISH Network receivers.  Responsible for training all marketing strategies and tactics to 10,000 DISH Network Call Center agents.

 Designed, developed and delivered training for sales professionals in multiple channels of Deluxe Financial Services and Deluxe Small Business Services.  Led a virtual team of training professionals in the instructional design, development and delivery of programs aligning with and enabling enterprise wide business strategies and objectives.  Consulted with business owners and subject matter experts to assess needs and then define, develop, and implement project deliverables for performance improvement initiatives.
 Developed curriculum, courses and naming conventions for The Learning Spot – a Learning Management System focused on virtual learning tactics. Drove key Quality Assurance tactics and metrics during call center agent interactions. Influential in shaping what was scored on a call and how it was scored. Responsible for training and coaching QA and Call Center agents how to meet and exceed QA goals. Expertise leveraging a blended learning approach that includes: e-learning, group instruction, self-study, computer-based learning demonstrations, instructional videos and multi-media tools.  Lead delivery trainer for Welcome Home Toolkit, an experience-based training curriculum developed to increase customer loyalty and improve customer satisfaction in banks and financial institutions.

 Managed a team of customer service and sales agents responsible for selling checks and check accessories to financial institutions and consumers. Responsible for meeting key Call Center metrics including average handle time and revenue per order to drive revenue and minimize costs. Provided analysis and evaluation of employee performance offering coaching and personal feedback.  Contributed to $11 million in revenue per year and an operating profit of 36.87%. Maintained Call Center staffing by interviewing applicants and selecting employees for hire. Developed and implemented contests within department to drive sales and employee engagement.