Lauran Johnson Email & Phone Number

Carmel, Indiana, United States

Carmel, Indiana, United States

Continually trained and coached up to 140 team members at any given time on policies, procedures and company standards. Additionally, utilized previous training and experience to coach team members in other departments while carrying out key carrier duties.Effectively directed workflows by consistently following up with coordinators and fellow team members via weekly compliance audits, performance metrics, and on the floor observations. This included, but was not limited to team member discussions and discipline to ensure workflow efficiency and accuracy.Successfully utilized company programs to implement efficient schedule management practices, create team member developmental plans, meet store budgets, and deliver exceptional guest service.

Indianapolis, Indiana Area

Participated in Giant Eagle’s entrance into the Indianapolis market by collaborating with fellow leaders to recruit, interview, hire and train over 50 employees. Additionally, partnered up with the Indianapolis training team to help execute 3 store openings.Coordinate with numerous internal and external customers to ensure stores are consistently impactful, safety compliant, and to ensure profitability. Execute numerous day to day leader functions such as enforcing safe cash handling, managing inventory control, and following stringent food safety policies.Display high level of confidence in regards to investigative initiatives and responding to emergencies while coordinating with law enforcement officials.Efficiently utilize multiple tools and resources, such as internal reports, IBM back office programs, and numerous covert/overt CCTV camera technologies to investigate and prevent company losses.

Carmel, Indiana

Bloomington, Minnesota

Effectively delegated employees to ensure optimal business operations, such as efficient check out lanes, effective merchandising, and creating a fun and clean shopping environment.Assisted with handling all guest inquiries, such as merchandise questions, exchanges, and other general questions, to ensure our guests have an optimal shopping experience.Ensured all safety and loss prevention policies are followed to create a safe work environment for our guests and employees, in addition to protecting our business.

Effectively executed and lead the team through new initiatives and change, including: sales floor operations and front end sales goals.Actively participated in the performance management process. This includes team member recognitions, coaching, feedback, writing and delivering counseling’s/coaching’s.Completed leader on duty roles which include: seeing over total store operations, responding to guest service requests, prioritizing and delegating team member work load, responding to staffing concerns, and producing weekly schedules.

Documented all incident reports according to loss prevention guidelines, and ensured future safety through staff information sessions.Collaborated with other coworkers and managers to formulate set goals and procedures to aid in work productivity and efficiency.Tested and applied new methods of customer service, organization, and communication to create a proficient work environment.

Directed employees in the creation of a positive customer experience, as well as coached employees on how to handle customer interactions and meet sales goals.Managed the store by making sure fixtures were compliant with all merchandising procedures, and ensured proper action was taken on all administrative tasks on a daily basis.Ensured that proper inventory, cash controls, and loss prevention procedures were being followed, as well as being responsible for opening and closing duties as specified by loss prevention.In addition to performing customer service responsibilities, ensured all marketing campaigns were executed properly, and employees engaged customers in current promotions.

Bachelor Of Arts (B.A.), Sociology Of Law, Crime, And Deviance

I attended the University of Minnesota and obtained a Bachelor of Arts degree in Sociology of Law, Crime, and Deviance. In addition.

High School Diploma, General Degree

Activities and Societies: Yearbook