Laurann Marion Email & Phone Number

US Market

Indianapolis, Indiana, United States

• Obtained CAPM certification from Project Management Institute and CSM certification from Scrum Alliance.
• Manage simultaneous projects to successful completion by bringing together leaders and staff from across the organization, as we work towards our vision of helping members realize their retirement dreams.

• While taking a year to primarily care for my newborn, I provided scaled back support in the following ways:
• Local Market: Consulted on development of new initiatives and reporting needs, problem solved reporting issues by analyzing the data, and performed quality reviews on program materials.
• National VillageMD: Improved standardization across all markets by aiding in the development of national initiatives such as: a standard Post Discharge management reporting dashboard, a Level of Care assessment, Care.

• Managed the rapid shift in real-time data needs brought on by COVID-19, by crafting visual insights into the work suddenly being done with dozens of new reports and dashboards in the SalesForce CM software.
• Managed direct-report employee and subsequent scheduling, daily objectives, and oversight on deliverables.
• Oversaw the transition of four clinical discipline workflows and reporting into the SalesForce CM software.
• Served as liaison between our market and corporate, in developing and sustaining the Salesforce software.
• Produced and led training program for Operations Specialist.
• Co-facilitated four disease-state Problem/Goal/Intervention development workgroups, and managed the production of materials for front-line and leadership use.

• Worked as part of the Operational Excellence team to manage improvement projects with a goal of optimizing operations, in order to continue growing the positive impact of our teams with our patients and providers (484.
• Refined Post Discharge team workflows and triage methodology, resulting in patients managed by this team decreasing in readmission from 12.9% to 8.4%, generating an estimated utilization cost savings of +$4M/year.
• Managed the tool development, implementation, and training for seven clinical teams of various disciplines (60+ frontline staff, 12 managers), to transition workflows into the SalesForce Care Management software.
• Leveraged data in the Care Management software to build KPI and outcome reporting for each team.
• Designed, and maintained operations for, visual reporting dashboards of real-time data for management.
• Co-managed additional Lean/Six Sigma projects, including a LCSW and LSW workflow improvement, a Pre-Visit Quality Review program build, and a hospital-based Care Transition Liaison workflow build.

Indianapolis, Indiana

• Member of management team for the Care Navigation department, which employed 70+ clinical staff located in physician offices throughout Indianapolis and central Indiana.
• Facilitated workflow builds, improvements, and trainings, across the six department clinical disciplines.
• Produced, and maintained version control, of Care Navigation departmental documentation, such as: o Department policies, job descriptions, organizational charts, annual reviews, and surveys o Workflow diagrams.
• Coordinated two relocations, assisting with the location search, layout, furniture, IT systems, and equipment.

Indianapolis, IN

• Assisted the CEO directly, with areas of responsibility that included processing expenses, arranging travel, and taking minutes for the Board of Managers and other executive leadership meetings.
• Aided executive leadership in growing team from a Community Health Network department of 30, to a separate company under the Community Health Network umbrella with over 130 employees.o Participated in interview process.

• Obtained Six Sigma Yellow Belt Certificate.
• Assisted in developing educational disease zone handouts for patients, which were used across Community Health Network’s ambulatory and acute care settings.
• Managed projects to eliminate waste and institute standardization across the department, including areas such as file naming conventions, branding templates, supply logistics, and equipment procurement and management.

Indianapolis, IN

• Performed quality reviews on mortgage files to verify or compare data, based on ever-changing requirements.
• Piloted new reviews for Mortgage Banking nationally, as a member of the development team.

Indianapolis, IN

• Assisted with event planning and management for multiple annual events for 600+ people.o Increased registrations, sponsorships, and vendors for annual High School/College Prep Day with 30+ workshops and 60+ vendors.o.
• Enhanced marketing presence via improvements to website, press releases, brochures, and booth displays.
• Managed all organizational bookkeeping—banking, maintaining records, providing reports.
• Reported directly to Board of Directors.

Indianapolis, IN

• Obtained Indiana Real Estate Broker License.
• Prepared listing information, wrote advertising, and created visual tours for all properties.
• Developed website and created marketing materials and campaigns.

Indianapolis, IN

• Met all Audio/Visual needs for clients at the largest hotel convention facility in the state.
• Managed the 40,000 sq.ft. floor – assisting clients and technicians in producing multiple events on a daily basis.
• Attended daily event reviews, coordinating across various departments for any updates to client needs.