Laura Norman Email & Phone Number

• Attend planning meeting with police and partner agencies and in order to plan standard and confidential operations and major events and ensuring enough officer presence within Thames Valley.• Resource scene, cell, and bed watches.• Request officers from other forces.• Complete annual leave requests.• Ensure police resilience numbers meet the minimum safety requirement for the whole force.• Complete finance cost recoveries.Large operations that I have planned/assisted with planning: Common Wealth Games 2022, Duke of Edinburgh’s Funeral, Queen Elizabeth II Funeral, King Charles III Coronation, Reading Festival, Henley Regatta, Royal Ascot 2023 Plus more.

Kidlington, England, United Kingdom

• Answer emergency 999 calls and 101 enquiry line calls• Complete on duty manager assistant tasks, for example calling back reporting parties of missing people to recap on missing person MIR questions, to ensure risk is captured• Complete social services referrals for strategy meetings.• Record crimes and classifications or crimes correctly on the system.• Answer multimedia emails which are reports from members of public online.• Train new starters/call handers as crime recorders and teaching the new systems.

Plymouth, United Kingdom

• Review safety camera films for speeding offences and other offences within the legal time frame • Send out speeding fines to the registered owners.• Check PNC for the registered owner details/insurance details. • Chase notices that have not been responded to. • Create court files for offences above the legal speed limit parameter, attending court if needs be. • Put vehicle markers on vehicles. • General post duties. • Send over non registered foreign vehicles so they can have an additional marker and register them.

Plymouth, United Kingdom

(position: Maternity Cover)• Maintain accurate file and if requested disclose copies of road traffic collision reports and third-party details to solicitors, insurance companies, partner agencies and members of the public. • Deal with telephone and email enquiries. • Research and update force database and other record management systems in response to these enquiries, determining what information can be disclosed. • Editing or redacting as appropriate, and advising on the appropriate fees and procedures for obtaining the required information whilst maintaining the system to force standards and protocols. • Manage payments of report forms. • Complete invoices and refunds. • Ensure that all FATAL court hearing/coroners reports are detailed and correct in the back of the forms prior to sending out. • If the collision investigation went to court, then the outcome will need to be obtained and updated.

Plymouth, United Kingdom

• Inputting collisions from paper file onto the police system. • Sending out correspondence to the registered owner and insurance holder of the vehicle, using PNC. • Sending out correspondence regarding driving awareness course to offenders. • Inputting tickets issued by officers at the roadside and sending out correspondence. • Answering phone calls from members of the public • Printing/filing/scanning report forms to officers that require the forms back for court cases or further investigations. • Completing witness statements for court to advise why I have sent out the legal documents (notice of intended prosecution) should the case go to court then I may be required to attend.

Eynsham, Oxfordshire, United Kingdom

• Organise the installation of high value computer system within large organisations. • Organise the engineers to install the equipment. • Create health and safety cards for attending sites. • Work with project managers to deliver the service that has been paid for by the large companies and ensure deadlines are met. • Provide cover for reception. • Keep computer systems up to date and all details held are correct.• Complete purchase order and invoice/filed. • Check that CSCS cards are kept within date.

Plymouth, United Kingdom

• Completed 9 weeks of intensive military basic training. • The trade role then included: Steering the ship, act as lookout and communicate with other vessels via Morse code, flashing light and semaphore flags and radio communications. Moor secure and guard the ship when in port – provide armed security (SA80). Operate the smaller weapons like general purpose machine guns. Drive fast rigid-hulled inflatable boats (RHIB) in all conditions. Maintain the external part of the ship – painting and repairing damage or replacing ropes etc.

Sandringham

Seasonal position whilst Royal family where in residence at Sandringham House. General House keeping duties, cleaning, polishing, hoovering, changing bedding, cleaning bathrooms.

National Diploma, Uniformed Public Services, Triple Distinction Grade

Education record