Laura Nickerson Email & Phone Number

Alpharetta, Ga, Us

* Strategic Partner Management* Sales and solutions for existing Accounts * Client roadmapping, vision and goals for their Salesforce solutions and long term business vision* Ensure organizational health and customer satisfaction goals * Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes* Partner with Salesforce AEs to align future sales and business goals for each client.* Proactively mitigate and manage critical escalations on allocated accounts; communicate effectively and appropriately with internal and external leaders and executives

Alpharetta, Ga, Us

* Manage Projects and Portfolios over 1.5 Million dollars * Oversee groups of projects for strategic account(s)* Maintain the Client Stakeholder relationships and act as a strategic consultant within these engagements in a billable capacity, ensuring tight alignment, offering proactive and prescriptive advice resulting in outstanding Customer Experience and Success* Evangelize the Salesforce platform’s ability to deliver business outcomes and AdVic delivery methodology to customers* Client roadmapping, vision and goals for their Salesforce solutions and long term business vision* Ensure organizational health and customer satisfaction goals * Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes* Partner with Salesforce AE, Technical Account Executives and Strategic Relationship Managers to align future sales and business goals for each client.* Operate in a co-sell model with Salesforce, collaborate, and build relationships* Proactively mitigate and manage critical escalations on allocated accounts; communicate effectively and appropriately with internal and external leaders and executives

Alpharetta, Ga, Us

Responsible for overall project implementation for several Salesforce cloud based applications and Mulesoft integrations. • Software Implementation management• Client and Account engagement • Project Management• Salesforce solutions Consulting• Budget and timeline management• Manager of people

Responsible for overall project implementation for energyOrbit's Demand Side Management applications.• Software Implementation management• Client and Account management• Project Management• Software solutions Consulting• Salesforce

Responsible for overall project implementation for energyOrbit's Demand Side Management applications.• Software Implementation management• Client and Account management • Project Management• Business Analysis of energy project lifecycles• Measure Management• Software solutions Consulting• Salesforce

Austin, Texas, Us

(Acquired CSG) Software Implementation management• Project Management• Business solutions Consulting• Establishing best practices for implementation• Trained over 500 Clients, Contractors, and Regional Program Teams.• User documentation management and Training design

Westborough, Ma, Us

Project Management •Software solution and Program implementation •Software consulting and implementation management with internal IT teams •Analysis of existing operational systems in an effort to identify and standardize best practices across company business units. •Documentation and flow chart development of operational procedures within existing and new business units. •Development of business rules, procedures and protocols for use in programs. •Training

Westborough, Ma, Us

• Program Support• Re-designed yearly program documentation for Clients (National Grid and EverSource)• Customer service & client interaction on a day to day basis• Designed and Delivered internal trainings for Program Updates and Staff on boarding

Bachelor Of Arts (B.A.), Women'S Studies, Philosophy, Law

Master'S Of Science, Organizational Leadership, Human Resources, Public Administration