Laura Ocampo Email & Phone Number

Barcelona, CT, ES

Barcelona Y Alrededores

Barcelona Y Alrededores, España

Manage the Community forum of Candy Crush Soda an improve the communication between players and game studios.Raise the community profile at company level by taking Community actions that were highlighted in multiple company calls and locationsContribute to re-difined and managed our Moderators programme. Built and manage the team of Moderators for.

Barcelona

Design the strategy of CREC and roadmap of the company along with the Director and implementation and execution of the strategy.Analise and monitor the right data to define target goals and to design the marketing and financial strategy.Be aware and updated with the start-up environment as well as future workplaces taking care of CREC relation with other.

Analyse data, benchmark best practices & solutions, provide competitive & technological watch to identify key areas of improvement on American and Canadian Market for brandsQuality Control & Compliance

Management of passenger department ( customer success, check-in, boarding, protocol departments)Coordination of the team work, planning, controlling and organising scheduling flights and team tasks ( 20/30 handling agents per shift)Collaboration on management initiatives to ensure new processes/tools/ best practices adoption and increase communication and.

Customer service in passenger departmentAssistance to customers, check of document travels, bookings, etc to ensure a high level of satisfactionProblem-solving in situations such as: Overbooking, misconnections, cancel flights, etc.

Key AccountCoordination, planning, monitoring and management of interior design projects,Preparation and Agenda scheduling: projects, visits to national and international tradesNational and International suppliers control

Packaging Design for national and multinational companiesDesign of LogosRe-design of old Logos and Packagings

Packaging design for national and international companies of supplies

Master Of Business Administration (Mba)

Postgraduate, Community Manager Y Social Media, 600H

Master'S Degree In Protocol, Communication And Publicity, Planificación De Reuniones Y Eventos, Comunicación Empresarial, 900H

Postgrade In Web Design

Diplomatura, Industrial And Product Design