Laura Occhipinti Email & Phone Number

Ontario, Canada

Liberty Utilities provides regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America.

Oakville, Ontario

Business Process lead creates and maintains standards and business processes. Drive continuous improvement opportunities and enhancements. Manage relationships as the key vendor contact, including managing Service Level agreements with internal partners and vendors and participating in vendor forums.

Ontario, Canada

Responsible for identifying and implementing business changes designed to provide significant cost reductions and quality improvements in the organization.

As part of the Brampton's Toastmasters Executive team, my main role as a volunteer secretary is to keep clear and accurate records of club business and correspondence with Toastmasters International World Headquarters.

•Implement call reduction initiatives through new and revised policies and business practices.•Drive system changes to support call customer self serve services.•Lead customer service improvement initiatives and controls within the various customer touch points.

•Conduct process gap analysis and lead process design project teams. •Define process design and specifications along with implementation strategy and detailed plan•Worked in collaboration with business teams members to identify process and technology changes, business impacts and organization change management implications

Responsible for the following Marketing functions:•Rating Functionality: Defined Business requirements•Testing: Reviewed and approved test matrix and approved outcome of test results•Training: Assessed and finalized requirements and content to be delivered