Laura Chhem Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Risk Manager within Credit Risk and Information Strategy and Allowance with a prinary focus on CECL Implementation. Major responsibilities is to ensure that the right level of process documentation and controls across the end to end CECL Allowance process are created and established. This includes Data Processing, Controls, Governance, and Credit Risk Platform CECL design and implementation. Addionally improving the process therefore ensuring Operational Excellence.

Compliance manager independently assessing the Law, Rule and Regulation impacts of US Complaints and Notary across the Enterprise. Major responsibilities include creation and Enterprise Polices, Sales Practice MRAs, and independent testing and monitoring.

Charlotte, North Carolina

My Team independently assesses compliance risk and oversees Front Line Unit and Control Functions adherence to applicable LRRs. Other responsibilities include helping the Business through regulatory changes, establishing associate trainings that are required by regulations, policy management, and risk assessments.

Deposit Product Delivery and Offers Operational Risk Manager for Bank of America. Responsible for overseeing and mitigating operational and strategic risk within the Deposit Execution and Offers space. My team supports its business partners by assessing, monitoring and reporting the effectiveness of operational practices and controls across the organization, as well as providing risk guidance on process enhancements and initiatives.

Responsible for leading the Enterprise Stress Testing work stream as it relates to an online credit risk tool. Enhancements to the web portal, implementing consumer-wide improvements to the measurement, diagnostic & reporting processes which will be delivering results to the many groups across Consumer Risk.Responsible for managing and maintating Loss, Balance, Revenue Forecasting models for the UK and Canada Card portfolios which are used for strategic planning and portfolio optimization.

Manage Sales Processes across US Trust including Associate Goaling, Performance Management, and Associate Tracking. I work closely with the line of business as a liason between technology and finance. I provide Senior Management weekly sales reports that provide current tracking to sales plan.

Develop and provide analyses, reports, and information that drive revenue across GCIB. Work closely with the line to ascertain needs, provide the best analytical solution, manage the analysis, and present the information to senior leaders. Manage two direct reports, including all timelines, project prioritization, training, and feedback. Proactively obtain information from internal and external sources to ensure all possible data is included in analysis.

Assessed and analyzed the risk components of the $24B Auto Lending/Lease Portfolio, including projects such as analyzing drivers of loss and developing loss and delinquency estimates for pricing. Partnered with the technology group to create a new Auto Lending database and a dealer segmentation that was utilized by the sales managers to improve dealer relationships. Other responsibilities included mentoring junior analysts on systems, logic, projects, and best business practices.

Developed and tracked custom risk, collection, attrition, and balance transfer models that were used to decrease losses, increase collection efforts, and provide the Marketing department with targeted prospect lists for direct mail campaigns. Managed cross-functional team that included ITS, Total Systems, and Modeling Solutions programmers. Participated in a cross-functional team including Collections and Modeling Solutions to reduce delinquency dollars. Instructed and mentored other departments about the proper process and usage of data mining tools.