Laura Castro Email & Phone Number

Seattle, Washington, United States

Seattle, Washington

Prioritized a vast daily workload with competing priorities and deadlines, including daily production support activities, issues analysis, documenting and prioritizing business needs, and analyzing staffing drivers and salesperson productivity trends. Drove dashboard, scorecard, and report design and creation.

Seattle, Wa

Renovated team processes, implemented new processes, and created documentation to provide accurate audits for exchange and NPR orders. Worked with cross-functional teams on vital projects, including ‘loyalty $10 holiday promo’ and attendance evolution in customer care. Created reports for CC leadership and fulfilled ad hoc reporting requests company-wide. Collaborated with customer care to resolve questions and problems, and proactively prevent issues.

Seattle, Wa

Led a distributed team of 20 to provide top-level customer service. Planned, scheduled, and launched 80+ virtual and in-person vendor trainings a year for online beauty stylists, working directly with 50+ brand representatives. Served as interim OBS Manager, covering several key duties, including crafting monthly business summaries.

Seattle, Wa

San Francisco Bay Area

worked closely with owner Umberto Gibin and other managers to ensure the restaurant ran as smoothly andefficiently as possible, while providing the highest level of customer service possible

worked at the school's store that carried apparel, art, books and school merchandise, most of which came from alumni. assisted with visual merchandising and retail sales.

supervised three other hosts, while managing the flow of the restaurantalso responsible for scheduling

for Chanel Cosmeticsformed and maintained loyal client relationships, educated clients in choosing and applying cosmetics, fragranceand skin careopen and closed the counter, including balancing the registers

Bachelor Of Fine Arts (Bfa), Fashion Merchandising

Ca Certification, Make-Up Artist/Specialist