Laura Pearce
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Laura Pearce Email & Phone Number

Administrator, CRM and Loyalty Specialist at Austin Group
Location: Melbourne, Victoria, Australia 12 work roles 2 schools
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Current company
Role
Administrator, CRM and Loyalty Specialist
Location
Melbourne, Victoria, Australia
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Who is Laura Pearce? Overview

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Laura Pearce is listed as Administrator, CRM and Loyalty Specialist at Austin Group, a company with 280 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Laura Pearce.

Laura Pearce previously worked as Customer Relationship Management Specialist at Austin Group and Merchandise Allocator at Gazman. Laura Pearce holds Bachelor Of Applied Science (B.A.Sc.), Fashion Merchandising from Rmit University.

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Austin Group

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About Laura Pearce

Internationally experienced Retail Merchandiser, with over 10 years’ experience in the industry across Buying, Planning, Merchandising, Product Development and Administration. Most current roles are Allocations/Inventory Management and Customer Experience – Retail Operations for The Just Group and Myer. I am a successful team leader, who models high standards and best practice processes for the most efficient outcomes. I have a passion for retail, brands and companies, ensuing involved and connected teams to derive successful business results.I love retail, fashion, travelling and challenging myself through new experiences. I have highly transferable skills acquired through a variety of different roles and businesses. I love problem solving and communicating with my teams to get the job not only done, but enjoyed. I am:• Practical and creative, adaptable to my surroundings• Highly organised and efficient• Team player, easy to work with • Quick learner with new systems, processes and procedures• Ability to develop product knowledge quickly• Excellent stakeholder management skills• Highly developed customer service skills, both phone and email responses• Strong written and verbal communication skills• Always prepared to work above and beyondI completed my Bachelor of Applied Science in Product Development and Merchandising at RMIT in 2005 and have continued to build my skills and knowledge by working for some of the largest retail companies in Australia – Spotlight, The Just Group, Witchery/Mimco and Myer – as well as some of the most prestigious companies in London – Burberry and Harrods.

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Laura Pearce's current company

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Austin Group
Austin Group
Administrator, CRM and Loyalty Specialist
Australia
Employees
280
AeroLeads page
12 roles · 21 years

Laura Pearce work experience

A career timeline built from the work history available for this profile.

Administrator, Crm And Loyalty Specialist

Australia

Customer Relationship Management Specialist

Current

Melbourne, Victoria, Australia

CABLE AND PERRI CUTTENResponsible for the development and delivery of best practice email marketing, marketing automation, SMS and other relevant customer communicationDeep understanding of the brands and their respective customers and to identify and act on opportunities to maximise sales through online and offline channelsEnhance customer retention.

Nov 2022 - Present

Merchandise Allocator

Melbourne, Australia

Aug 2019 - Jan 2023

Inventory Analyst - Dotti

Melbourne, Australia

  • Working with the DC to launch new product allocations based on store layout and visual display quantities to ensure stock is at the right stores at the right time
  • Daily review of replenishment levels to maximise stock availability in line with sales trends and store size
  • Analysing stock on hand reporting and recommending stock transfers and consolidations
  • Improving sales opportunities by recommending visual display and buy quantities for VM and Planning teams
  • Developing strong knowledge of product trends, store and geographic attributes across multiple global markets
  • Providing analysis and reports to Retail, VM and Planning teams on product and promotional sales performance
Mar 2017 - Oct 2018

Customer Experience Advisor

Docklands, Victoria, Australia

  • Review and identify opportunities based on key business measures including sales, profit and customer experience
  • Develop Business Cases and Justification Memos to present to executive team for approval
  • Support the leadership of change management activities in order to successfully implement projects or initiatives
  • Establishing and maintaining effective relationships with key internal and external stakeholders
  • Manage project financial costs and budgets and also manage and implement marketing strategy and plan
  • Development and production of processes, procedures, user guides and other tools to support the business
Mar 2013 - Mar 2017

Allocations Analyst - Intimate Apparel/Menswear

Docklands

  • Analysing sales/stock and allocating product to stores – right stock, right store, right time
  • Raise, allocate and track orders and stock transfers through Myer systems, Retek, RDW and EDIQ
  • Admin support to GM, team and department – ad hoc reporting, organising meetings, feedback
  • Providing Myer team and suppliers with daily/weekly reports to track sales/stock and general progress
  • Managing junior staff members and delegating tasks along with training new staff members of all levels.
  • Good reaction and problem solving skills when dealing with issues that might arise.
Mar 2013 - Apr 2016

Product Manager

Universal Enterprises

Richmond

  • Daily communication with Chinese suppliers, via phone, email, Skype
  • Office Assistant – diary management, meeting organiser, booking travel
  • Negotiating price (dealing with USD$), product design, quality, delivery dates, shipping, extra costs etc
  • Creating costings/tenders and submissions to present to buyers/clients
  • Placing orders with Chinese suppliers and coordinating multiple shipments for delivery/Supply Chain process
  • Liaising with Australian customers, Spotlight, Kmart, Officeworks, Catch of the Day, to place orders for them
Jun 2012 - Mar 2013

Retail And Wholesale Merchandise Coordinator

Richmond

  • Daily generation of reports – daily/weekly sales, stores, financial budgets – TY v LY, LW comparisons etc
  • Working with CEO and UK office to devise financial budget for total company – forecasting profits and sales
  • Daily contact with UK planning office via email/phone after AU working hours
  • Manage small team of staff, Diary management, meeting coordinator, booking travel, training new staff members
  • Overseeing Supply Chain distribution from UK to Aust – liaising with UK supply chain department
  • Buying stock, pricing and managing stock allocation for 26 stores – 6-8 months prior to delivery
Mar 2011 - Jul 2012

Mimco - Uk Planning And Allocation Analyst; Wholesale Planning Assistant – David Jones

Collingwood

  • Weekly generating and reporting of sales, stores, budgets, invoicing etc
  • UK allocation –maintaining supply chain – liaising with HK warehouse to pack and distribute stock
  • Maintaining range & assortment plan/OTB/budgets
  • Weekly phone conference calls with UK office
  • Weekly contact with House of Fraser department store in UK – maintaining their website
  • Liaising with all Mimco/Witchery departments – design, operations, retail, IT, accounts, VM
Oct 2009 - Mar 2011

Personal/Executive Assistant

Burberry; Harrods

London, United Kingdom

  • PA to Owner of Harrods, EA to Womenswear Director of Burberry
  • Diary management, filing, booking meetings, corporate lunches, travel arrangements
  • Liaise with head office team, USA/Europe/Asia offices, external clients
  • Work with designers/product developers to create Range Book, forecasting, selection planning
  • Fashion show/parade organisation
  • Raising purchase orders for suppliers
May 2007 - Oct 2009

Dotti - Supply/Product Coordinator

Richmond

  • Trend research and forecasting; customer research and development
  • Data maintenance, SKU creation, purchase order entry, maintaining vendor changes, retail pricing.
  • Range review and selection/planning including Open to Buy management and annual budgeting
  • Supplier Liaison/Meetings; managing fit meetings with models (part time fit model)
  • Communication with offshore manufactures/agents and chasing suppliers – samples/designs/fabric
  • Warehouse stock replenishment ordering
2005 - 2007 ~2 yrs

Assistant Business Manager – Bath, Bedding, Nursery And Licensed Products

South Melbourne

  • Data maintenance, SKU creation, purchase order entry, maintaining vendor changes, retail pricing.
  • Telephone Support – Stores/Customer, Singapore and New Zealand offices
  • Trend research and forecasting, Customer research and development; Competitor Checking
  • Supplier Liaison/Meetings; Communication with offshore manufactures/agents; and Import Control
  • Open to Buy management, including annual budgeting and pricing maintenance - Landed Costs
Dec 2003 - Feb 2005
2 education records

Laura Pearce education

Bachelor Of Applied Science (B.A.Sc.), Fashion Merchandising

Product Development and Merchandising

High School, Fashion Merchandising

Methodist Ladies College

High School

FAQ

Frequently asked questions about Laura Pearce

Quick answers generated from the profile data available on this page.

What company does Laura Pearce work for?

Laura Pearce works for Austin Group.

What is Laura Pearce's role at Austin Group?

Laura Pearce is listed as Administrator, CRM and Loyalty Specialist at Austin Group.

Where is Laura Pearce based?

Laura Pearce is based in Melbourne, Victoria, Australia while working with Austin Group.

What companies has Laura Pearce worked for?

Laura Pearce has worked for Austin Group, Gazman, The Just Group, Myer, and Universal Enterprises.

How can I contact Laura Pearce?

You can use AeroLeads to view verified contact signals for Laura Pearce at Austin Group, including work email, phone, and LinkedIn data when available.

What schools did Laura Pearce attend?

Laura Pearce holds Bachelor Of Applied Science (B.A.Sc.), Fashion Merchandising from Rmit University.

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