Laura Pearce

Laura Pearce Email and Phone Number

Administrator, CRM and Loyalty Specialist @ Austin Group
Australia
Laura Pearce's Location
Melbourne, Victoria, Australia, Australia
About Laura Pearce

Internationally experienced Retail Merchandiser, with over 10 years’ experience in the industry across Buying, Planning, Merchandising, Product Development and Administration. Most current roles are Allocations/Inventory Management and Customer Experience – Retail Operations for The Just Group and Myer. I am a successful team leader, who models high standards and best practice processes for the most efficient outcomes. I have a passion for retail, brands and companies, ensuing involved and connected teams to derive successful business results.I love retail, fashion, travelling and challenging myself through new experiences. I have highly transferable skills acquired through a variety of different roles and businesses. I love problem solving and communicating with my teams to get the job not only done, but enjoyed. I am:• Practical and creative, adaptable to my surroundings• Highly organised and efficient• Team player, easy to work with • Quick learner with new systems, processes and procedures• Ability to develop product knowledge quickly• Excellent stakeholder management skills• Highly developed customer service skills, both phone and email responses• Strong written and verbal communication skills• Always prepared to work above and beyondI completed my Bachelor of Applied Science in Product Development and Merchandising at RMIT in 2005 and have continued to build my skills and knowledge by working for some of the largest retail companies in Australia – Spotlight, The Just Group, Witchery/Mimco and Myer – as well as some of the most prestigious companies in London – Burberry and Harrods.

Laura Pearce's Current Company Details
Austin Group

Austin Group

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Administrator, CRM and Loyalty Specialist
Australia
Employees:
280
Laura Pearce Work Experience Details
  • Austin Group
    Administrator, Crm And Loyalty Specialist
    Austin Group
    Australia
  • Austin Group
    Customer Relationship Management Specialist
    Austin Group Nov 2022 - Present
    Melbourne, Victoria, Australia
    CABLE AND PERRI CUTTENResponsible for the development and delivery of best practice email marketing, marketing automation, SMS and other relevant customer communicationDeep understanding of the brands and their respective customers and to identify and act on opportunities to maximise sales through online and offline channelsEnhance customer retention, implement marketing strategies to increase brand awareness and enhance loyalty programsBe a commercially savvy consumer advocate who understands the value of customer data with the aim to protect, grow and maintain all data integrity
  • Gazman
    Merchandise Allocator
    Gazman Aug 2019 - Jan 2023
    Melbourne, Australia
  • The Just Group
    Inventory Analyst - Dotti
    The Just Group Mar 2017 - Oct 2018
    Melbourne, Australia
    •Working with the DC to launch new product allocations based on store layout and visual display quantities to ensure stock is at the right stores at the right time•Daily review of replenishment levels to maximise stock availability in line with sales trends and store size•Analysing stock on hand reporting and recommending stock transfers and consolidations•Improving sales opportunities by recommending visual display and buy quantities for VM and Planning teams•Developing strong knowledge of product trends, store and geographic attributes across multiple global markets•Providing analysis and reports to Retail, VM and Planning teams on product and promotional sales performance
  • Myer
    Customer Experience Advisor
    Myer Mar 2013 - Mar 2017
    Docklands, Victoria, Australia
    • Review and identify opportunities based on key business measures including sales, profit and customer experience• Develop Business Cases and Justification Memos to present to executive team for approval• Support the leadership of change management activities in order to successfully implement projects or initiatives• Establishing and maintaining effective relationships with key internal and external stakeholders • Manage project financial costs and budgets and also manage and implement marketing strategy and plan• Development and production of processes, procedures, user guides and other tools to support the business• Providing support and guidance to stores and colleagues for the implementation of projects in Stores• Key contact for store communication/feedback• Completing post implementation analysis to provide continuous improvement opportunities for the business
  • Myer
    Allocations Analyst - Intimate Apparel/Menswear
    Myer Mar 2013 - Apr 2016
    Docklands
    • Analysing sales/stock and allocating product to stores – right stock, right store, right time• Raise, allocate and track orders and stock transfers through Myer systems, Retek, RDW and EDIQ• Admin support to GM, team and department – ad hoc reporting, organising meetings, feedback• Providing Myer team and suppliers with daily/weekly reports to track sales/stock and general progress • Managing junior staff members and delegating tasks along with training new staff members of all levels.• Good reaction and problem solving skills when dealing with issues that might arise. • Great level of store/product/competitor knowledge – staff, store visits, shop floor analysis, comp shop, online• Excellent communication and time management skills, in particular meeting deadlines and negotiation on stock/costings/late deliveries/advertised lines, customer service – both stores and external customers etc• Dealing with Supply Chain and international suppliers • Providing products for in store displays based on sales and tracking of SOH etc• Ad Hoc reporting for analysing sales performance/SOH etc with internal systems RDW and Retek• Managing weekly financial data with Planner – tracking of deliveries and budgets/forecasts• Managing core product with Replenishment team and use of Excel database• Attending supplier meetings with Buyer – both internal and external • 2013/4/5 Merchandise Committee member – Chairperson, Fundraising co-ordinator, liaison with GM, GGMs
  • Universal Enterprises
    Product Manager
    Universal Enterprises Jun 2012 - Mar 2013
    Richmond
    • Daily communication with Chinese suppliers, via phone, email, Skype• Office Assistant – diary management, meeting organiser, booking travel• Negotiating price (dealing with USD$), product design, quality, delivery dates, shipping, extra costs etc• Creating costings/tenders and submissions to present to buyers/clients• Placing orders with Chinese suppliers and coordinating multiple shipments for delivery/Supply Chain process• Liaising with Australian customers, Spotlight, Kmart, Officeworks, Catch of the Day, to place orders for them• Co-ordination and ordering of samples for meetings, buyers, advertising• Involved in Trend Forecasting and product research, sample approval and artwork for products or packaging• Merchandising and styling of samples and showroom to present to buyers/clients.• Dealing with outside parties – Customs, Ports, UTi (shipping broker), Transport companies (Toll, UPS, etc)• Customer service via phone and email and liaising with other departments – design, operations, IT, accounts• Travel opportunities to China for Trade Fairs and forecasting, and to liaise with suppliers and buyers.
  • Karen Millen
    Retail And Wholesale Merchandise Coordinator
    Karen Millen Mar 2011 - Jul 2012
    Richmond
    • Daily generation of reports – daily/weekly sales, stores, financial budgets – TY v LY, LW comparisons etc• Working with CEO and UK office to devise financial budget for total company – forecasting profits and sales• Daily contact with UK planning office via email/phone after AU working hours• Manage small team of staff, Diary management, meeting coordinator, booking travel, training new staff members• Overseeing Supply Chain distribution from UK to Aust – liaising with UK supply chain department• Buying stock, pricing and managing stock allocation for 26 stores – 6-8 months prior to delivery• Co-ordination of stock for new store set-up- building stock packages, pricing etc, sample sales from H/O• Trend research and forecasting; Customer and local market research and development for UK reference• Customer service – phone, email and personal contact• Liaising with other Karen Millen departments – design, operations, retail, IT, accounts, stores• PR and Marketing assistance, organising stock for magazine shoots, press ads, editorial• Travel opportunities within UK, Hong Kong, China, Australia and NZ
  • Country Road Group
    Mimco - Uk Planning And Allocation Analyst; Wholesale Planning Assistant – David Jones
    Country Road Group Oct 2009 - Mar 2011
    Collingwood
    • Weekly generating and reporting of sales, stores, budgets, invoicing etc• UK allocation –maintaining supply chain – liaising with HK warehouse to pack and distribute stock • Maintaining range & assortment plan/OTB/budgets• Weekly phone conference calls with UK office• Weekly contact with House of Fraser department store in UK – maintaining their website• Liaising with all Mimco/Witchery departments – design, operations, retail, IT, accounts, VM• Co-ordination of new store set-up both in the UK and David Jones – stock consolidation/movement• Account Management – obtaining sales budgets and processing customer orders (EDI program)• Liaising with Warehouse to pack orders/coordinate stock and Toll online for deliveries• Create training manuals for stores – Photoshop experience necessary• Customer service, phone, email and personal contact• All Mimco departments admin support, filing, photocopying, organisation, stationery orders, tech advice• PR and Marketing assistance, organising stock for shoots, parades, press
  • Burberry; Harrods
    Personal/Executive Assistant
    Burberry; Harrods May 2007 - Oct 2009
    London, United Kingdom
    • PA to Owner of Harrods, EA to Womenswear Director of Burberry• Diary management, filing, booking meetings, corporate lunches, travel arrangements• Liaise with head office team, USA/Europe/Asia offices, external clients• Work with designers/product developers to create Range Book, forecasting, selection planning• Fashion show/parade organisation• Raising purchase orders for suppliers
  • Just Group
    Dotti - Supply/Product Coordinator
    Just Group 2005 - 2007
    Richmond
    • Trend research and forecasting; customer research and development • Data maintenance, SKU creation, purchase order entry, maintaining vendor changes, retail pricing.• Range review and selection/planning including Open to Buy management and annual budgeting • Supplier Liaison/Meetings; managing fit meetings with models (part time fit model)• Communication with offshore manufactures/agents and chasing suppliers – samples/designs/fabric• Warehouse stock replenishment ordering
  • Spotlight Retail Group (Srg)
    Assistant Business Manager – Bath, Bedding, Nursery And Licensed Products
    Spotlight Retail Group (Srg) Dec 2003 - Feb 2005
    South Melbourne
    • Data maintenance, SKU creation, purchase order entry, maintaining vendor changes, retail pricing.• Telephone Support – Stores/Customer, Singapore and New Zealand offices• Trend research and forecasting, Customer research and development; Competitor Checking • Supplier Liaison/Meetings; Communication with offshore manufactures/agents; and Import Control• Open to Buy management, including annual budgeting and pricing maintenance - Landed Costs

Laura Pearce Education Details

Frequently Asked Questions about Laura Pearce

What company does Laura Pearce work for?

Laura Pearce works for Austin Group

What is Laura Pearce's role at the current company?

Laura Pearce's current role is Administrator, CRM and Loyalty Specialist.

What schools did Laura Pearce attend?

Laura Pearce attended Rmit University, Methodist Ladies College.

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