Laura Penner Email & Phone Number

Redmond, WA

Seattle, WA

• Data Migration:Migrated hundreds of thousands of records from one Customer Management System to a custom solution built on Microsoft Dynamics CRM (MSCRM) using T-SQL to analyze and format data.
• Microsoft Dynamics CRM BI Customizations: Delivered customized dashboards, workflows and forms. Routinely met with individuals and groups to identify new ways to streamline processes and increase access to relevant data.
• SSRS Reporting Effectively learned database structure of MSCRM and custom web portal to create efficient SQL scripts and SSRS reports.
• Researched and Implemented C# and SQL solutions Utilized SSRS, C#, MSCRM SDK and SQL queries to design and implement process for delivering donor statements based on a complex and changing set of requirements..
• Identified and Resolved Data Integrity Issues: Identified data sync integrity issues and designed solution in C# and SQL which corrected invalid data and emailed notifications. Process was based on recommendations from.
• Developed Processes to Import and Integrate External Data: Accomplished design and implementation of process to import payments and registrations from external sources using C#, MSCRM SDK and SQL scripts..

Seattle, WA

• Documentation and User Training: Provided individualized training for 50+ staff users organized into 8+ teams. Included developing data flow processes and creating materials. Used Visio and Powerpoint to visually.
• Data Integrity: Collected information from stakeholders to implement processes to maintain data integrity while preserving data accessibility.
• Data Reporting Validation: Utilized Excel and Access to develop reports for the data exports available.
• Evaluate and Review Software: Worked with team to test software to supplement and then replace existing system. Surfaced concerns, led calls with software providers with questions and concerns about various products.

Seattle, WA

• Position started at Hillclimb Media which was bought by Demand Media
• Applied SEO techniques to categorize and write summaries for various forms of web media about outdoor activities.
• Utilized scripting languages, regular expressions and Excel macros to process data for outdoor content websites.
• Worked with a team to quality assess content and design of websites.

Seattle, WA

• Selected a low stress job while volunteering in local schools to prepare to pursue a Master's in Teaching with a focus in Math and Technology.
• Created Microsoft Excel VBA Macros for maintenance and nursing departments
• Utilized Microsoft Access to mantain data
• Re-designed website

Seattle, WA

• Department of Computer Science & Engineering
• Led supplementary quiz section of 20 students.
• Provided individual tutoring as needed
• Graded exams, programs and homework

Seattle, WA

• Wrote Java specific programming questions according to a style outlined by Thomas A. Angelo & Patricia Cross in their Classroom Assessment Techniques curriculum guide under the guidance of an UW graduate student

Hillsboro, OR

• Automated software testing using Perl scripts and used other applications
• Updated and reformatted group’s website to match company standards

Hillsboro, OR

• Assisted in auditing an computer system which tracked microchips in production
• Created documentation of standards established in the audit
• Created a website detailing procedures to access and update the audited system
• Wrote and updated VBA code for Excel macros that processed data reports

Hillsboro, OR

• Led class on document management software to Intel employees
• Documented and presented discrepancies between tutorials and applications
• Hosted cross-state meetings using Microsoft NetMeeting to present documentation

Hillsboro, OR

• As a intern in the Intel Honors Internship Program, I spent the summer after graduating from high school in an Intel semiconductor fabrication plant clean room.
• Became familiar with an overview of entire semiconductor process
• Learned to operate and maintain specialized processing equipment in a clean room environment for specific step in process