Laura Pérez Macho Email & Phone Number

Bamberg, By, De

Bamberg, Bavaria, Germany

I have finished my training as a Trafficker and have formed an agency with some colleagues

Germany

Software: Dynamics, MS Office – Trained in Teamviewer services and sales• Being responsible for closing deals: bid preparation and tracking to get the final sale, and to ensure that the monthly and yearly goals are met• Inbound and outbound calls managing over 300 leads across several campaigns, mainly for the Spanish market• Establishing and expanding business relationships with current customers or new/potential customers, via telephone, e-mail and chat• Identifying cross and up-sell potentials and distribute the entire TeamViewer product platform

Stuttgart

Learning the German language. I have the certificates for A1 and A2 levels.

Dublin

Software: Dynamics, MS Office – Trained in Microsoft portfolio, sales and customer service.Being a member of the SAM&Laurus team, supporting the Spanish market• Lead generation managing over 300 leads across several campaigns (TeleSAM, Renewals, Microsoft O365, and End Of Life) focused on Small and Medium Business. • Daily KPI´s are 30 calls. Campaigns vary in scope and type from sales demand response to compliance.

Dublin

Software: Salesforce, Tableau, Power BI, MS Office – Trained in Cisco portfolio, customerservice and sales.Being part of the Customer Interaction Center for EMEAR as the Analyst of the Advisor Team.• Following up on the marketing activities and track the pipeline of opportunities generated bythe Customer Interaction Center and report this to Senior Management, and stakeholders,as well as tracking and monitoring the team performance for the weekly and monthlyreviews.• Monitoring and managing the incoming leads for the campaigns to deliver workloadsamong the Customer Interaction Center team members, as well as carrying out their qualitycontrol and approval.• Lead routing: ensuring that the leads are always assigned to the correct lead owner.• Ensured that the Customer Interaction Center team members have access to relevantinformation about the campaigns and their workloads ready and on time to action themaccomplishing the deadlines established by Cisco Sales Manager.• Ensured that all the reports were prepared on time for regular meetings with Salesmanagers and stakeholders.

Dublin

Software: MobileXpense, Expenseflo, ChromeRiver, Concur, MS Office.Main clients: Takeda, Google, CMS & Merck for the Spanish, Portuguese, Italian, UK, and Chinese market.Being a member of two different and multicultural teams carrying out checks between expenses reported and receipts received as well as compliance checks against the Global and Local Travel policies of the clients. • Auditing and raising queries about expenses that do not comply with the policy, to the employee by email, and resolving these queries once the employee has provided the information required. • Met and exceeded agreed productivity and quality targets, always maintaining confidentiality regarding data contained on the customer invoices.• Being able to understand Chinese invoices maintaining a good relationship with the Chinese customers.

Madrid, Spain

Software: PeopleSoft, Lotus Notes, MS Office, SAP - Trained in PeopleSoft, Basic CPR and Health & Safety.Being part of the HR Department in Madrid supporting Recruitment, Training & Development and Health & Safety areas with several duties, also supporting other HR departments located in the offices abroad.• Supporting the Recruitment area by creating and updating job profiles in PeopleSoft for the new workers.• Taking part in the yearly development assessment process by tracking metrics and collecting information from performance development ratings of the employees to find out the competencies with lower scores, and then, in collaboration with Training & Development area, organize workshops to help to improve the weakest competencies. Also monitoring the % of satisfaction of the attendees and their feedbacks.• Providing accurate and relevant information for audits, committees and the Coordination of Business Activities to the Health & Safety Area Technicians, as well as being supporting staff in emergency drills.• Sending risk reports to each employee according to their job type and whenever there was a change in the evaluation of the occupational risks plan.• Arranging appointments for the annual medical examinations of each worker as well as claiming and archiving the physically capable certificates, ensuring to have them all on time.• Tracking and archiving of the Health & Safety training certificates obtained by workers, also ensuring that they are up to date by sending tests or making new courses in coordination with the Training department.• Helped the HR departments abroad to meet the deadlines of the yearly development assessment process. • Provided Occupational Risk Prevention coverage to more than 1000 workers by ensuring that all of them had all their job details correctly updated in Peoplesoft, as well as the medical examinations and relevant training done.

Madrid Y Alrededores, España

Software: MS Office, Outlook, SAP, Mercurio - Trained in Advanced Excel.Supporting the Sales Director and the Sales Business Department (20 salespeople all across Spain) by following up on their daily activities, processing their business expenses and stationery orders. My responsibilities were:• Tailoring deals to attract businesses through the sales team as directed by the Sales Manager and checking the profitability of the offers with ROI templates whenever received a new business proposal from the salespeople. • Monitoring the individual assessments/team targets of the salespeople and reporting that to the Sales Director for the annual review of budgets.• Accounting of the rent invoices of the branch offices, checking that payments are made following the rental agreements, as well as checking the return of the rental deposits are made in collaboration with the Treasury Department. • Troubleshooting and managing customer queries as well as updating new travel promotions, using an internal software program, to collaborate with the Administration and Customer Service Department. • Managed over 20 business proposals per day, most of them with tight deadlines, to close the deals.

Madrid, Spain

Software: MS Office, Outlook, Navision - Trained in English.Providing daily support to a team of 10 attorneys by managing legal documents for judicial proceedings, organizing daily appointments with clients and updating relevant details in the databases. Some of my duties were: • Arranging press conference meeting spaces and caterings for official meetings or company events.• Receiving and distributing internal and external mail as well as processing stationery orders when required.• Organizing envelopes, postage and mail correspondence to loyal clients for special events.• Daily accounting on deposits & safe.• Attended to over 100 in-coming calls per day in 3 different offices, maintaining friendly and professional customer interactions, as well as in face to face, explaining the types of services of the company.• Generating a loyal clientele by providing a successful customer experience.

Madrid, Spain

Combining with the study degree.Software: MS Office, Photoshop, QuarkXpress, Adobe Reader.• Assisted and provided an elevated customer experience to generate a loyal clientele.• Printing and binding on-demand textbooks for the Complutense University, as well as handling the guillotine and plotters for large format jobs (i.e. advertising posters) • Making layouts and preprints with Photoshop, Word, and QuarkXpress, as well as preparing binding jobs.• Making photocopies, sending faxes, selling stationery material as well as handling the guillotine and plotters for large format jobs.

1St Cycle Of The Degree, Geological Sciences

1st cycle of the Degree

Human Resources Management, Gestión De Recursos Humanos/Administración De Personal, General

Activities and Societies: • Administrative personnel management • Human Resources Management • Office automation (Microsoft Office) •.