A highly experienced and respected customer focused business leader with programme, project, development and people management experience gained in technical and retail environments.A strategic thinking leader, I have strong planning and organisational skills alongside excellent crisis management and critical thinking. I am used to working in a fast paced changing environment and can react to change and steer colleagues through uncertainty with confidence, determination and focus. Able to manage multiple in-house technical development teams alongside external vendors through the full development lifecycle. I have the ability to translate the technical complexities and jargon into clear business language, with many years of Stakeholder Management at Board and Senior Management level.A strong work ethic coupled with high levels of drive, passion and creativity I ensure a focus on results, achieved through excellent management, team working and high standards.Specialties: Programme Management, Project Management, Strategy, People Management, Retail , eCommerce, Customer Experience, Customer Service, Senior Management, Team Building and Design, Supplier Management, Stakeholder Management and Influence.Scrum, Prince2, Coaching & Mentoring.