Laura Phillips Email & Phone Number

London, Gb

London, Gb

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Programme management specialising in Building and Leading teams to deliver Business and Digital Transformation. Experience across eCommerce, Digital, Retail, Leisure and Charity applications.

London, England, United Kingdom

T0DAY is reinventing consumerism for the benefit of retailers, their customers and our planet.We’re a team of ideas-led engineers, futurists and mathematicians who exist to prove what’s possible through industry-leading innovation. Founded in London with a truly global reach, we’re building a workforce with a shared desire to create extraordinary things.

London, United Kingdom

Leading Teams to deliver Technology Transformation across the key divisions: Operations & Patient Services, Laboratories, Cord, EngagementDelivery of complex programme to replace Legacy systems iteratively with minimal business disruption, Support of all live systems to allowing BAU to function during change programme.Champion of Cultural change to adopt agile thinking and working Working with external development partners to enhance developments and train internal teams to deliver on modern technology stack.Organisational structure change for Technology teams to adapt to ever changing organisational requirements

London, United Kingdom

Bracknell

Evaluated and restructured the omnichannel team to enable better working practices.Provided governance on prioritisation process for development.Acted as key stakeholder across business and IT teams for ecommerce developments.Management of analytics, optimisation and omnichannel proposition teams covering a number of projects, including:- Setting up the multivariate testing programme- Initiating the consolidation to a single analytics platform across sites and setting out the strategic plan for use of data across ecommerce.

Hatfield

Responsible for delivery of the Digital Programme:- Redevelopment of the David Lloyd Leisure websites- New booking systems to support members booking online- Strategic planning for the delivery of digital systems

Welwyn Garden City

Responsible for:-Customer Experience and Service across the non-food division.-Merchandising of Non-Food in Ocado-The Buying Team for Baby and Toys

Hatfield

Responsible for Merchandising and Customer Experience for the Non Food division

Management of IT application development teams covering all areas of Selling and Customer Systems:Website and Call Center,Logistics/Routing and Order Management,Customer Service Team Applications,Payment Systems andData WarehouseHistory with Ocado:Seconded in May 2001 as Project Manager to launch Website.Joined Ocado as an employee in Jan 2002 as Team Leader for Website Functionality Analysis and TestingSummer 2003 became Team Leader for Routing, Scheduling and Order Management Systems.

Over the 13 years at John Lewis I worked on a variety of areas:Systems Manager - Selling Information Team - responsibilities included Data Warehouse Maintenance and Reporting, Branch Selling Information Systems. (2000-2001)Systems Manager Direct Systems - responsibilities included Waitrose Wine Direct, Shelf Edge Ticket Printing, Special Order Service (1998-2000)Project Manager - Special Order Service (1996-1998)Project Manager - Offers and Promotions (1995-1996)Analyst - Point of Sale ,Waitrose (1991-1995)Programmer - Point of Sale Department Stores (1989-1991)Management Trainee John Lewis Department Stores (1988-1989)