Laura Pinkard Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Austin, Texas, United States

Austin, Texas

- Plan and manage communications, outreach, and benefit education throughout Texas for Humana’s largest account with over 450,000 members- Act as a communications liaison between clients and various internal and external departments including, HR, Marketing, and IT- Build strong relationships with the client/customer, while proactively identifying the customer's needs to ensure satisfaction in a timely and cost effective manner- Create communications pieces to be used externally by clients in compliance with Department of Insurance and Center for Medicare Services guidelines - Assist with and escalate customer service issues to appropriate department to ensure quick resolution with minimal conflict- Manage and coordinate special events, meetings, and presentations targeted towards the current and prospective member population within Texas- Support account executive during implementation and renewals by attending meetings, creating communications, and customer feedback- Coordinate coverage, attend and present at over 80 meetings and fairs, throughout Texas, to ensure employees receive health insurance and ancillary benefit information- Present various communication, account, and engagement reports to internal and external executives and board members on a monthly and quarterly basis

Austin, Texas

- Presented and enrolled ancillary products to a variety of employer groups with less than 99 employees in English and Spanish- Coordinated insurance enrollments on-site with brokers and sales agents for ancillary and wellness benefits in Central Texas and El Paso, in both English and Spanish

Austin, Texas

- Performed community outreach in the Austin area to promote the Guidance Center and increase foot traffic from less than 25 people per week to over 120 people per week within a year- Coordinated daily activities targeted towards senior citizens in accordance with Medicare policies by hiring instructors, contacting speakers and leading various events to increase membership- Supported current and prospective customers by recommending the appropriate channel to get the assistance they needed for insurance and wellness needs

Austin, Texas

- Developed, upgraded, and maintained new LifeSize employee communications intranet on new web platform to be used in over 22 offices worldwide- Consulted with with Human Resource departments internationally to modify benefits communications and methods to best fit their needs- Handled all logistics and contracts of companywide events for over 400 people, staying under budget, within a limited time period with budgets of up to $60,000- Organized concise internal presentations to increase collaboration and awareness between various departments on upcoming initiatives- Maintained vital reports, such as employee retention, employee turnover, and organization charts, to be used by executives to identify trends and future openings

Austin, Texas

- Recreated volunteer handbook in both a physical and electronic format to standardize and updatethe event coordination process for over 28 site managers along the Texas coast- Wrote and edited press releases for various Texas General Land Office events and news- Helped organize Adopt-A-Beach cleanup logistics such as hotel and business sponsorships,souvenirs, and locations

Austin, Texas

- Created and executed all logistical tasks using strict deadlines and university guidelines for theTrash to Treasure donation drive, garage sale and clothing sale- Designed all marketing materials for Trash to Treasure and new university recycling initiatives inEnglish and Spanish to be used throughout the Austin community- Worked with a stringent budget and made cost cutting decisions to maximize final profits