Laura Pinto Email and Phone Number

• Customer service department manager: Hiring, training and monitoring• Creation of process: managing transport anomalies, claims, customers onboarding and managing the product Network.• Creation and implementation of new sales conditions.• Taking part of the improvement of the Chronotruck product and to the digitalization of the department.

• Monitoring of ISO 9001 and ISO 14001 Certifications• Audits: preparation of internal and external audits of the Mions site and other national agencies.• Claims management, proactive claims management, audit preparation, regulatory monitoring, management and analysis of customer and partner KPIs, implementation of corrective actions, meetings to monitor customer, supplier and partner collaboration, Corporate Compliance management. • Preventive animation on safety, safety control (mandatory equipment, behaviour, regulatory standards), follow-up of mandatory training. • Monitoring of CO2e emissions, publication and monitoring of carbon balance, implementation of recycling actions.• Commercial management of key accounts.

Customer relations, order entry, delivery tracking, invoicing, customs clearance of goods, preparation of shipments.

Customer service for the Africa, Middle East and Mediterranean regions