Laura Priddy Email & Phone Number

Austin, Texas Area

• Brought first place wins in 5 company-wide featured wine contests
• Promoted twice to bring two units in the company to operating under the corporate standard
• Increased financial performance and decreased labor cost at each unit
• Social Media Coordinator for the 14 stores in the Southwest region
• Pioneered a marketing strategy that was later implemented as a company standard

Dallas, TX

Dallas, TX

Dallas, TX

North Richland Hills, TX

• Opening Consultant/Restaurant Manager of a restaurant concept serving Southern food. Fresh, locally sourced products were carefully selected with a passion for farm to table.
• Met with multiple vendors and arranged pars for ordering as well as maintaining inventory of liquor, beer and wine.
• Authored the training manual and created a training program.
• Created a wine list, happy hour menu, and craft cocktail menu with signature glassware.

Southlake, TX

• Key player in a team that achieved Copeland’s Restaurant of the Year 2012, OpenTable Restaurant of the Year 2012, #2 Hilton Food & Beverage department 2013 of 282 hotels in the Americas and #1 Hilton hotel in the.
• Assisted in the development and implementation of plans and guidelines to facilitate and supervise $250,000 renovation effort to transform the bar, lounge and dining room that lead to an average 60% increase in overall.
• Oversee consistent execution of quality scratch made dishes to ensure guest satisfaction and encourage return business by developing quality relationships within the community.
• Monitor guest satisfaction scores from Copeland’s as well as Hilton to continually provide the ultimate guest experience. Implement training and retraining to achieve guest satisfaction goals.
• Consistently protect the hotel and its assets as well as predict and prevent liability issues.
• Management for a food and beverage team of 80 plus employees across five outlets. Create and maintain all schedules for front of house. Responsible for onboarding, training, and development.

Southlake, TX

Began in funding and post closing for AmeriStar Title which was sold to Luna & Luna, LLP. Responsible for handling checks and wires totaling millions of dollars a day and lender, seller, and buyer documents on various transactions. Transferred to the Luna & Luna escrow processing team to handle processing for HUD cash and lender files. Also responsible in.

Sales - Inbound at Hilton Direct (Worldwide Sales - Hilton Corporate)Group room sales 10 - 250 rooms peak for all markets. Answered calls on the inbound Hilton Direct group sales line. Captured, processed and worked leads from various sources for all Hilton Family hotels worldwide. Attended hotel presentations bi-weekly, networking events, industry events.

Served as department trainer and supervisor. Performed the duties of the department manager in the six month interim between managers. Acted as a personal private concierge to celebrities and VIP guests prior to and during their stay. Responsible for providing a superior level of detailed guest services to ensure a flawless experience at the Gaylord Texan..

Other titles held at Gaylord Texan:Certified TrainerFront Desk Agent (Guest Service Agent) ConciergeReservations Agent Consider it Done Agent (Operator/Call Center) Barista Supervisor

Theatre Arts, Hospitality Management

Diploma

Activities and Societies: Member, 1998 – 2002 International Thespian Society Member, 1999 – 2000 Student Council President, 2000 – 2001.