Laura Pringle, Small Business Owner Email & Phone Number

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Monroe, Louisiana, US

Monroe, Louisiana, US

Monroe, LA, US

• Infrastructure Real Estate consolidation. Combining the networks of Level 3, Time Warner and CenturyLink Telephony networks. Result: Reduce redundancies, reduce RE costs, decrease circuit costs where possible, increase.
• Review and advance circuit orders to complete within defined SLA
• Schedule and lead project review(s) with assigned planner to assure project timelines are met
• Lead escalation(s) requests to be sure project(s) that have fallen off desired schedule to meet their SLA
• Work across disparate groups to advance expedited orders that require close, daily, scrutiny to meet exit date
• Cross-trained as infrastructure planner in CTL network to issue, manage & deliver 800+ circuits in forced site exit

Stamford, Connecticut, US

• One Product of Automation is a program whereby the Solution Owner is responsible for helping product owners identify their target of automation. 8 distinct groups reviewed their manual test case library selecting those.
• Scrum Master: Conduct daily stand-ups, grooming sessions & expected ceremonies. Velocity metrics, Sprint reporting, facilitate Sprint 0 organization efforts to prepare for work to be done for products/product owners.
• Program, Project Management & Solution Owner: Facilitate for each product owner submit list of test cases scoped for automation. Gain agreements on status metrics and delivery of same. High-level program reporting (PPT.

Stamford, Connecticut, US

• Project management, executive reporting, resource negotiation & escalation where needed to resolve blockers that prevent project-development team from completing critical deliverables. Role required agility, the.
• Executive reporting: created MS Excel dashboards succinctly depicting current project deliverables status
• WebEx meetings: escalations helping the SMEs focus & collaborate to identify issue root cause and work to resolution
• JIRA: monitor daily high priority tickets to drive progress to successful completion.
• JIRA: Led effort to eliminate MS Excel ticket management process and help to deliver new dashboard development o Increase visibility for high priority ticketso Reduced data integrity issueso Increase metrics reporting.
• POC – Point of Contact for escalation management o Increase criticality and assured blocker was resolved and development could continue unimpeded

Foster City, California, US

• Tasked to manage aspects a major release of the Service Now platform for Visa. Aided in vendor management to deliver video training content for the 4K+ user community. Created SharePoint and training landing pages for.
• Actively managed security audit findings to ID and reduce risk for on-time deployment
• Visa Europe – Successfully led project plan, dependencies and lane-owners for the regional, inaugural, deployment for the Service Now platform
• Dependency matrix – create dependency matrix to better understand and highlight upstream/downstream relationships
• Vendor Management – Managed vendor commitment to delivery videos, knowledge articles and job aids
• Quality Control – 39 training videos delivered, reviewed for content, quality and functionality in the Visa environment. Submitted and oversaw recommended changes for ultimate delivery to user audience

Maryland Heights, Missouri, US

• Support and lead WLAN projects of various sizes (5-150+ wireless access points). Coordinate with layer 1 resources, site scheduling and coordination all equaling successful WLAN implementation.
• Create and manage PPM plan, implementation schedule and communication plan. Weekly meetings per support lane including managing customer expectations with layer 1 team dependencies. Result: multi-site roll-out planned.
• Site Survey: planning, coordination, execution and review for WLAN design. Potential dependency: remediation prior to implantation schedule.
• WLAN solution deployment: planning, coordination and execution of WLAN design. Coordinate with engineering team for equipment and layer 1 bill of materials, layer 1 team-lead and field resources, all arriving on time.
• Implementation plan: built-in risk days for the unexpected to meet expected Go/No-Go deadline: result: 100% successful implementations to date.

Denver, CO, US

• IT Project Analyst tasked to assist in the implementation of IT PMO projects. Providing day-to-day support to project/program manager as well as manage assigned project activities in planning, design, delivery and.
• Weekly & monthly project spending analysis; hours/costs, travel & vendor related expenses – Result: Created a new project/program spending report adopted by the entire IT PMO providing greater transparency &.
• Review & communicate project schedule for overdue & upcoming tasks with lane-owner
• PCR – Project Change Requests: create, provide analysis, obtain approvals
• Vendor management: coordinate with 3rd party vendor helping to manage deliverables
• Training: coordinate training schedule with vendor to facilitate knowledge transfer to business owners

Columbus, GA, US

• Core-Plus Enrollment: providing comprehensive consultative review of all benefits including major-medical selection (HMO, PPO & HDHP/HSA) comparisons. Illustration of anticipated worst-case out-of-pocket scenario.
• Establishing rapport & defining expectations are crucial in any business size. Book of business includes small to large businesses from 3 to 250 employees
• Leading presentations to groups on coverage options that suits needs without adding financial burden
• One-on-one consultative enrollments listening for what matters most to the policy holder
• Educating people within business & individual settings providing supplemental health & life benefits to bridge financial gaps typically caused by unanticipated illness & accidents
• District Trainer for Centennial regional office leading new associates through designed training programs as well as creating new lessons upon request.

Dallas, Texas, US

• Created “AS-IS” process flows indentifying touch-points, gaps, proficiencies & ineffectiveness helping to provide greater exposure & preparation for new processes
• Data analysis; process data from business owners to corroborate or contradict business justifications for IT projects & application changes
• SDLC Documentation; Scope detailing IT effort, assumptions, dependencies & benefits
• JAD; support “kick-off” meetings with business owners to provide accurate & timely actions
• MS Visio; create “AS-IS” process flows to accurately depict touch-points, “happy-path” & fall-out processes

Dallas, TX, US

• Manage multiple processes concurrently within HQ/IT Service Management Operations.
• IT Procurement o Oversee special project asset procurement to assure on-time delivery for site delivery and activation o Track purchases to identify and avoid conduit bottlenecks increasing on-time delivery o.
• Vendor Management o Manage communication between vendor & business to increase needs awareness and close communication gaps o Process purchasing data & provide meaningful metrics reporting to track & manage financial.
• IT Change Management o Lead Change Management meetings facilitating scheduling while mitigating conflicts o Communicate business impacts increasing user awareness o Manage metrics reporting to identify business impacts.
• IT Crisis Management & Communication o Monitor, manage & communicate business interruptions & impacts o Manage metrics reporting while creating process improvements to increase reporting accuracy
• Process Development, improvement & documentation o IT Procurement, Change Management, Crisis Management, Vendor Management  Intimate knowledge & practice to identify gaps and/or redundancies to increase efficiencies.

St Louis, MO 63141, MO, US

• Project Administrator/Coordinator at Avaya Communications.Jr. Project Manager Perficient, Consultant Support Avaya Communications through ITIL/ IT Project Management methods. Support SDLC through IT Project Management.
• Effectively provide concise project management oversight and documentation to provide overall project status
• Provided project plans via MS Project to provide baseline and actual data associated with project execution
• Assembled “Go-Live” plans to provide an hour-by-hour project execution timeline for flawless code activation
• On-boarding new-hires supporting expanding projects needs
• Prepare MS PowerPoint Stage-Gate documents providing financial, scope, & critical path status to stakeholders

Dallas, TX, US

• Business Analyst, IT Operations ProBuild Aug 2009 - Jan 2010Efficiently work in ever-changing environment to develop process analysis documentation and VISIO flows working on multiple projects simultaneously. Change.
• Efficiently provide process documentation & guidelines, including VISIO flows, for Crisis Management & Procurement Processes aimed at reducing costs and increasing conduit transparency.
• Provide training documentation to IT resources to increase procedural awareness and competency levels
• Produce operational metrics & reporting on all process measures used to manage IT environments (pivot tables) to illustrate improvement areas
• Audit procedures to assure process compliance + provide results/suggestions where deficiencies are noted.
• First-class customer service, responding to user needs, issues, concerns, or requests providing supportive & timely communication on all issues surpassing defined SLAs.

Basking Ridge, NJ, US

• Contract via CCSI - Colaborative Consuting Service, Inc. Streamlined business systems for more efficient use of network capabilities through automation processes. Developed project material specifically to support.
• Completed multiple high-profile projects from planning, execution, through testing, on time and in budget.
• Initiated $100k + projects through to successful implementation, including minimal change orders
• Initiated change control proceedings to introduce new business requirements

Reston, Virginia, US

• Provided extensive subject matter expertise to create and manage Access Service Requests (ASRs) for various telecommunication companies. Conducted application integration testing. Executed test cases, troubleshot.
• Migrated client from Product Service Requests (PSRs) to ASRs and improved timeline by 10%
• Upgraded and integrated applications providing smooth transition to increase staff adoption

Basking Ridge, NJ, US

• Sr. Circuit Designer, Trainer, and Project Team Lead Verizon Business Acted as subject matter expert for provisioning and design. Completed weekly project status updates and recommendations for project leaders and.
• As Team Lead helped produce a one-source data warehouse for all circuit inventories allowing business to reduce costs from line item duplications
• Researched proprietary system (OPT2) access orders against COMS status and reported discrepancies
• Trained users in long-distance and local network Provisioning systems increasing productivity by 30% and allowing new projects to be generated to continue the business viability, saving over 60 jobs
• Provided group and one-on-one training for order entry, ASR creation and transmission, MUX development, and disconnect procedures streamlining on-boarding by 20%
• Groomed Frame Relay services to targeted network resulting in network optimization and line item cost savings

Basking Ridge, NJ, US

• DS1 & DS3 Circuit Designer – MCI 2000 - 2004Designed DS1 & DS3 circuits to include customer site verification, order entry, design, and remote network cross connects. Provided communication to the customer on.
• Completed network orders within, or before, specified Service Level Agreement parameters.
• As single Point of Contact for management escalations improved customer satisfaction by 20%
• Provided peer training in DS1 design to improve employee retention

Ms, Informatin Systems Security Mgt.

Personal And Professional Development

Ba, Radio & Television Production

Aa, Mass Communications

Master'S Degree, Management Information Systems, General