Laura Pringle, Small Business Owner Email & Phone Number

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Monroe, Louisiana , Us

Monroe, Louisiana , Us

Monroe, La, Us

Infrastructure Real Estate consolidation. Combining the networks of Level 3, Time Warner and CenturyLink Telephony networks. Result: Reduce redundancies, reduce RE costs, decrease circuit costs where possible, increase network efficiency use while addressing data integrity matters. • Review and advance circuit orders to complete within defined SLA• Schedule and lead project review(s) with assigned planner to assure project timelines are met• Lead escalation(s) requests to be sure project(s) that have fallen off desired schedule to meet their SLA• Work across disparate groups to advance expedited orders that require close, daily, scrutiny to meet exit date• Cross-trained as infrastructure planner in CTL network to issue, manage & deliver 800+ circuits in forced site exit• Responsible for monthly reporting to illustrate and demonstrate project(s) advancement that highlights on-time delivery, risks, forecast & milestones

Stamford, Connecticut, Us

One Product of Automation is a program whereby the Solution Owner is responsible for helping product owners identify their target of automation. 8 distinct groups reviewed their manual test case library selecting those for automation. Responsibilities: • Scrum Master: Conduct daily stand-ups, grooming sessions & expected ceremonies. Velocity metrics, Sprint reporting, facilitate Sprint 0 organization efforts to prepare for work to be done for products/product owners, facilitate and resolve blockers for success. • Program, Project Management & Solution Owner: Facilitate for each product owner submit list of test cases scoped for automation. Gain agreements on status metrics and delivery of same. High-level program reporting (PPT decks, Metrics, Timelines, risk, issues & blockers). Carry and maintain program scope, promises and expectations from stakeholders to product owners, leads & automation engineers.

Stamford, Connecticut, Us

Project management, executive reporting, resource negotiation & escalation where needed to resolve blockers that prevent project-development team from completing critical deliverables. Role required agility, the ability to change direction quickly without warning, great attitude and a willingness to do whatever it takes to deliver. • Executive reporting: created MS Excel dashboards succinctly depicting current project deliverables status • WebEx meetings: escalations helping the SMEs focus & collaborate to identify issue root cause and work to resolution • JIRA: monitor daily high priority tickets to drive progress to successful completion. • JIRA: Led effort to eliminate MS Excel ticket management process and help to deliver new dashboard development o Increase visibility for high priority ticketso Reduced data integrity issueso Increase metrics reporting accuracy • POC – Point of Contact for escalation management o Increase criticality and assured blocker was resolved and development could continue unimpeded

Foster City, California, Us

Tasked to manage aspects a major release of the Service Now platform for Visa. Aided in vendor management to deliver video training content for the 4K+ user community. Created SharePoint and training landing pages for content and user access. Program support providing process owner status updates for on-time development. • Actively managed security audit findings to ID and reduce risk for on-time deployment • Visa Europe – Successfully led project plan, dependencies and lane-owners for the regional, inaugural, deployment for the Service Now platform• Dependency matrix – create dependency matrix to better understand and highlight upstream/downstream relationships• Vendor Management – Managed vendor commitment to delivery videos, knowledge articles and job aids• Quality Control – 39 training videos delivered, reviewed for content, quality and functionality in the Visa environment. Submitted and oversaw recommended changes for ultimate delivery to user audience • Mentoring – aid junior teammates to plan, prioritize and deliver on tasks and agreements • Develop and maintain program RAID including outreach to disparate teams to clear program road-blocks

Maryland Heights, Missouri, Us

Support and lead WLAN projects of various sizes (5-150+ wireless access points). Coordinate with layer 1 resources, site scheduling and coordination all equaling successful WLAN implementation. • Create and manage PPM plan, implementation schedule and communication plan. Weekly meetings per support lane including managing customer expectations with layer 1 team dependencies. Result: multi-site roll-out planned and implemented while coordinating high-variable dependencies. • Site Survey: planning, coordination, execution and review for WLAN design. Potential dependency: remediation prior to implantation schedule. • WLAN solution deployment: planning, coordination and execution of WLAN design. Coordinate with engineering team for equipment and layer 1 bill of materials, layer 1 team-lead and field resources, all arriving on time for on-time cut-plan. • Implementation plan: built-in risk days for the unexpected to meet expected Go/No-Go deadline: result: 100% successful implementations to date.

Denver, Co, Us

IT Project Analyst tasked to assist in the implementation of IT PMO projects. Providing day-to-day support to project/program manager as well as manage assigned project activities in planning, design, delivery and implementation to ensure successful project delivery. Manage small initiatives with limited scope within the program. Responsible for analyzing the financial spend and overall budget and develop reports & analysis on the relative health and progress for critical path.• Weekly & monthly project spending analysis; hours/costs, travel & vendor related expenses – Result: Created a new project/program spending report adopted by the entire IT PMO providing greater transparency & identifying areas where expenses may be under reported o Additional capabilities include high-level forecasting and budget-to-forecast trend-line to better illustrate outcome to project sponsors • Review & communicate project schedule for overdue & upcoming tasks with lane-owner• PCR – Project Change Requests: create, provide analysis, obtain approvals• Vendor management: coordinate with 3rd party vendor helping to manage deliverables • Training: coordinate training schedule with vendor to facilitate knowledge transfer to business owners• Analyst Training: created and have maintained the IT Analysts Lunch & Learn to help maintain & strengthen analyst knowledge offering cross training and guest speakers to add to analyst tool-kit.

Columbus, Ga, Us

• Core-Plus Enrollment: providing comprehensive consultative review of all benefits including major-medical selection (HMO, PPO & HDHP/HSA) comparisons. Illustration of anticipated worst-case out-of-pocket scenario aiding in better education of policyholder to help make a conscience choice in annual elections. Benefit review includes broker products as well as full suite of ancillary benefit options • Establishing rapport & defining expectations are crucial in any business size. Book of business includes small to large businesses from 3 to 250 employees• Leading presentations to groups on coverage options that suits needs without adding financial burden• One-on-one consultative enrollments listening for what matters most to the policy holder • Educating people within business & individual settings providing supplemental health & life benefits to bridge financial gaps typically caused by unanticipated illness & accidents• District Trainer for Centennial regional office leading new associates through designed training programs as well as creating new lessons upon request.

Dallas, Texas, Us

Created “AS-IS” process flows indentifying touch-points, gaps, proficiencies & ineffectiveness helping to provide greater exposure & preparation for new processes• Data analysis; process data from business owners to corroborate or contradict business justifications for IT projects & application changes • SDLC Documentation; Scope detailing IT effort, assumptions, dependencies & benefits • JAD; support “kick-off” meetings with business owners to provide accurate & timely actions • MS Visio; create “AS-IS” process flows to accurately depict touch-points, “happy-path” & fall-out processes

Dallas, Tx, Us

Manage multiple processes concurrently within HQ/IT Service Management Operations. • IT Procurement o Oversee special project asset procurement to assure on-time delivery for site delivery and activation o Track purchases to identify and avoid conduit bottlenecks increasing on-time delivery o Communicate with project teams to support scheduled and fast-tracked asset procurement needs• Vendor Management o Manage communication between vendor & business to increase needs awareness and close communication gaps o Process purchasing data & provide meaningful metrics reporting to track & manage financial data o Isolate & indentify the best and the worst vendors to provide the greatest benefits to support business needs• IT Change Management o Lead Change Management meetings facilitating scheduling while mitigating conflicts o Communicate business impacts increasing user awareness o Manage metrics reporting to identify business impacts and improvements • IT Crisis Management & Communication o Monitor, manage & communicate business interruptions & impacts o Manage metrics reporting while creating process improvements to increase reporting accuracy • Process Development, improvement & documentation o IT Procurement, Change Management, Crisis Management, Vendor Management  Intimate knowledge & practice to identify gaps and/or redundancies to increase efficiencies and improve productivity

St Louis, Mo 63141, Mo, Us

Project Administrator/Coordinator at Avaya Communications.Jr. Project Manager Perficient, Consultant Support Avaya Communications through ITIL/ IT Project Management methods. Support SDLC through IT Project Management principles & MS Project • Effectively provide concise project management oversight and documentation to provide overall project status • Provided project plans via MS Project to provide baseline and actual data associated with project execution• Assembled “Go-Live” plans to provide an hour-by-hour project execution timeline for flawless code activation• On-boarding new-hires supporting expanding projects needs• Prepare MS PowerPoint Stage-Gate documents providing financial, scope, & critical path status to stakeholders

Dallas, Tx, Us

Business Analyst, IT Operations ProBuild Aug 2009 - Jan 2010Efficiently work in ever-changing environment to develop process analysis documentation and VISIO flows working on multiple projects simultaneously. Change Control Manager responsible for operational changes request, scheduling & coordination, impact assessment, approvals, & supporting change advisory board meetings. Assist in the definition & execution of IT service management initiatives to increase competencies corporate-wide. Results: • Efficiently provide process documentation & guidelines, including VISIO flows, for Crisis Management & Procurement Processes aimed at reducing costs and increasing conduit transparency. • Provide training documentation to IT resources to increase procedural awareness and competency levels • Produce operational metrics & reporting on all process measures used to manage IT environments (pivot tables) to illustrate improvement areas• Audit procedures to assure process compliance + provide results/suggestions where deficiencies are noted. • First-class customer service, responding to user needs, issues, concerns, or requests providing supportive & timely communication on all issues surpassing defined SLAs.

Basking Ridge, Nj, Us

Contract via CCSI - Colaborative Consuting Service, Inc. Streamlined business systems for more efficient use of network capabilities through automation processes. Developed project material specifically to support Implementation Manager and Service Delivery functions. Results:• Completed multiple high-profile projects from planning, execution, through testing, on time and in budget.• Initiated $100k + projects through to successful implementation, including minimal change orders• Initiated change control proceedings to introduce new business requirements

Reston, Virginia, Us

Provided extensive subject matter expertise to create and manage Access Service Requests (ASRs) for various telecommunication companies. Conducted application integration testing. Executed test cases, troubleshot issues, and instructed client personnel in use of new procedures and applications.Results:• Migrated client from Product Service Requests (PSRs) to ASRs and improved timeline by 10%• Upgraded and integrated applications providing smooth transition to increase staff adoption

Basking Ridge, Nj, Us

Sr. Circuit Designer, Trainer, and Project Team Lead Verizon Business Acted as subject matter expert for provisioning and design. Completed weekly project status updates and recommendations for project leaders and executives. Disseminated categories to be researched to team and provided training for performance improvement.Results:• As Team Lead helped produce a one-source data warehouse for all circuit inventories allowing business to reduce costs from line item duplications• Researched proprietary system (OPT2) access orders against COMS status and reported discrepancies• Trained users in long-distance and local network Provisioning systems increasing productivity by 30% and allowing new projects to be generated to continue the business viability, saving over 60 jobs• Provided group and one-on-one training for order entry, ASR creation and transmission, MUX development, and disconnect procedures streamlining on-boarding by 20%• Groomed Frame Relay services to targeted network resulting in network optimization and line item cost savings• Initiated PVCs within proprietary application (WEB GOA) to create, change, and disconnect orders.

Basking Ridge, Nj, Us

DS1 & DS3 Circuit Designer – MCI 2000 - 2004Designed DS1 & DS3 circuits to include customer site verification, order entry, design, and remote network cross connects. Provided communication to the customer on delivery expectations, CPE demark, building restrictions & performance updates. Coordinated with ILEC/CLEC to deliver the last mile of service.Results:• Completed network orders within, or before, specified Service Level Agreement parameters.• As single Point of Contact for management escalations improved customer satisfaction by 20%• Provided peer training in DS1 design to improve employee retention

Ms, Informatin Systems Security Mgt.

Personal And Professional Development

Ba, Radio & Television Production

Aa, Mass Communications

Master'S Degree, Management Information Systems, General