Create, maintain, edit, and organize internal documentation used by software engineers (SWEs).- Review and restructure internal websites to improve findability and maintainability of documents.- Copyedit SWE-written documentation to ensure that it is suitable for the intended audience.- Identify gaps in documentation and create plans to close the gaps.- Coordinate an internal Canada-wide effort to connect mentors and mentees who are part of underrepresented genders in tech.

- Have worked with dozens of students from elementary to university level, assessing their needs, then building their skills and confidence. Many of my students have been able to pursue further studies in mathematics without ongoing tutoring.For clarification: This has been intermittent work, but I have summarized into a single experience entry on LinkedIn for the sake of brevity.

Created and maintained documentation, including API reference material, for external BlackBerry software application developers.- Monitored developer comments on website, supporting app development progress. Updated relevant website pages, minimizing similar issues for future developers.- Tested new software development tools, identifying and reporting bug and inconsistencies, leading to fixes being made before products reached market.- Gathered information by consulting with subject matter experts (SMEs) and reading internal wikis, verifying that documentation matched latest specifications.- Edited and proofread documentation written by peers and knowledge base articles written by SMEs, maintaining adherence with company standards, meeting branding requirements, and ensuring ease-of-understanding for developers whose first language was not English.- Participated in empoyee-only Hackathons, gaining better understanding of challenges faced by external BlackBerry developers. Won special-edition developer-only BlackBerry Z10 smartphone.- Tools used included: DITA-CMS, Acrolinx, JIRA, Git, WebWorks- Reason for leaving: my entire team was made redundant

Created resources for future acquisitions and mergers. Helped create and update intranet content.- Reviewed acquisition/merger events, assessed procedural needs, and designed guides and job aids, facilitating smoother future transitions using fewer resources.- Restructured areas of corporate intranet, allowing employees to access frequently used documents with fewer clicks. Maintained pages, providing updated instructions and information for staff.- Wrote articles for internal newsletter, improving communication between departments.- Tools used included Word, HTML, CSS, CoffeeCup HTML Editor, SurveyMonkey, ECM Suite (Livelink), RedDot (OpenText Web Solutions).

- Developed students' skills and confidence in mathematics, from grade 4 to OAC.

- Scheduled students and tutors to maximize effective use of time and resources. - Kept financial records in good order, including follow-up with delinquent payees.- Returned to tutoring-only role when management of Waterloo and Orangeville offices was merged.

Edited engineer-written documents for correctness and clarity.- Reviewed and updated user guides and reference material, ensuring instructions and screenshots matched latest edition of products.- Used single-source techniques, creating consistency between different document formats (PDF and HTML) while minimizing time required for maintenance.- Tools used included Structured FrameMaker, XML, HTML, PDF, SnagIt, Eclipse.

Authored and updated internal-use procedural documents for BlackBerry Operations department, gathering background information from existing documents and by consulting with SMEs.- Documented procedures for implementing changes with controlled downtime, in compliance with carrier contractual agreements, and crisis procedures, preparing Operations staff for routine and unexpected situations.- Peer-edited various documents, including departmental newsletter, gaining knowledge and strengthening team members' writing skills.- Trained peers on change procedure and Crystal Reports. Delivered train-the-trainer instruction to new Change Operator, creating sustainability for future training needs.- Tools used included Word, FrameMaker, HTML, Crystal Reports, PowerPoint, LiveLink.

- Designed and developed two online C programming courses.- Taught these courses over 16 terms, modifying them to better meet students' needs.- Received consistently good feedback from students.

- Wrote program specifications and code.- Created interactive Maple applications to demonstrate product and help educate users about the Linear Algebra package.- Documented Math team processes.- Organized Math team’s internal website.- Assisted with the collection of data for tax credit purposes, including customizing a data collection software tool to meet our needs.- Tools used included Maple, vi, HoTMetaL, HTML, Dreamweaver.

- Developed course materials for and delivered employee courses, primarily in PL/1 programming, in various formats including classroom, self-study paper-based, self-study computer-based training, and video.- Provided help desk support for many end-user applications, including word processing, Excel, and PowerPoint.- Wrote numerous documents including newsletter articles, reference cards, and reference manuals.- Successfully completed Train the Trainer, Instructional Design, and Needs Analysis courses from Langevin Learning Services.- Designed, developed, and maintained programs as a programmer/analyst for a year in the Computer Systems department.- Tools used included DAX, DCF, SPF, JCL, PL/1, OO PL/1, Word, Excel, PowerPoint, Project, CorelDRAW.

- Taught introductory C language programming to continuing education students.- Received consistently positive reviews from students.