Laura Richardson Email & Phone Number

Portland, Oregon, United States

Managing multi-team, multi-country projects and regular scrum master duties. Assisting managing my scrum master team and helping build out the vision and direction and goals for it.

Portland, Oregon, United States

Managed small, multi-team projects while also fulfilling scrum master duties on several teams.

Portland, Oregon Area

Working with cross-functional and cross-cultural teams to facilitate their success.

Portland, Oregon Area

In a very enjoyable Agile and co-located environment, I'm testing and writing test cases for mobile (iOS and Android) and web applications. Using JIRA for bug management and TestRail for running test cases.

Beaverton, Oregon

General QA testing for a client/server project and then a web/mobile project• Create and maintain tests in HP Quality Center and Microsoft Test Manager and Team Foundation Server. Wrote almost all test cases for web part of released current project. • Test in IE9, IE10 (Metro and Desktop), Chrome, Firefox, as well as on iPad 2 for web product• Run manual tests against specifications in Team Foundation Server when there were specs, and working with other team members to understand features when there weren’t specs• Have run existing automated tests with Visual Studio, using Excel, C# and Selenium Web Driver as the framework.• Work on daily triage team to determine severity, priority and scheduling of bugs• Collaborate with teams that are in-house and off-shored in India• Work with Microsoft Azure and Cerebrata’s Azure tools for troubleshooting issues• Deploy database and website to Azure as necessary• Train new employees or other team members on the software and testing processes• Ran two in-house “bug hunts” where company employees from other departments such as support and sales can help test the software and learn about it at the same time

Hired through Payrolling.com to help develop a process and work on reporting for migrating customers' databases from one product to another, and validating that the data conversion happened correctly. Includes documenting a process, creating reports in both Crystal Reports and Sage's proprietary report writers, reviewing technical documentation, and modifying or creating database views in Microsoft SQL Server Management Studio.

Hired through Payrolling.com by Sage to help test a new software product and its reports. Duties included testing the features of the software, testing reports, using industry knowledge to make recommendations on some reports and documenting any enhancements or defects.

Studied business with an emphasis on international business and sustainability

Developed successful products for construction accounting software suites using both the Waterfall and Agile development methods.Persuaded senior management to engage in profitable projects by presenting a business case justification complete with revenue projections and the positive net present value of the project.Discovered current market trends and needs by conducting thorough market research through phone, e-mail and on-line surveys as well as on-site customer visits.Validated development of products through WebEx demos of product to customers, consultants and business partners, as well as through in person usability analysis using customer support personnel and other internal resources. Established and maintained relationships with key clients and market influencers to gain needs analysis information. Documented and transferred research and product knowledge to engineers, QA, TechComm (Information Design), Sales, Training Services and Customer Support through market requirement documents, user stories, personas, and other explanatory documents based upon research and interview findings. Developed and maintained product line roadmap for the next three years.Educated sales staff, business partners, consultants, customer support and Training Services through frequent presentations and training sessions, both in-person and through WebEx.Ensured updated marketing collateral for new and existing products by partnering with Product Marketing and reviewing documentation. Ensured tax compliance by studying various taxation methods for Canada, Australia and the UK as well

Assisted customers and consultants with specific problems, general inquiries and training regarding Sage products in the areas of estimating, accounting, service management, purchasing and inventory. Educated customers and consultants on features of the software application and documented enhancement and new feature requests along with reports of issues with the software.Maintained high customer satisfaction scores by providing excellent customer service.Frequent top contributor of knowledgebase articles.Assisted development by participating in product feature reviews and QA testing.

Mba, International Business\Sustainability

Ba, Applied Linguistics

Ba, Business Management