Laura Ramírez Aguilar Email & Phone Number

San José, Costa Rica

Costa Rica

The Salesforce team delivers a high-level of customer service, supporting a handful of systems and tools integrated with Salesforce, used by more than 200 Root Capital staff and consultants across the world. The Business Intelligence Administrator works alongside data users org-wide to ensure that those systems are used in the best possible of ways, that key insights are available over a wide spread of systems, and the successful engagement of users with Root Capital’s core CRM. Additionally, the BI Administrator is responsible for maintaining internal knowledge on best practices in alignment with the Data Governance Council’s strategy.Responsibilities:1. Project Planning and System Development 2. Salesforce Administration 3. Visualization Technology Administrator

Costa Rica

Lead the planning, design, documentation, training, and implementation of discrete projects coordinating with teams to develop, test, and execute new features in line with agreed project planning and proposed timelines on the Salesforce and business intelligence frontsAdministration, coordination, and development of business intelligence resources in collaboration with the Viz Taskforce members using official systems such as Tableau, PowerBI, and othersUltimate responsible for the training, advising, and maintenance of the learning management system in relation to the administered systemsDevelopment of written and audiovisual learning and documentation resources to facilitate the successful adoption of the administered systemsLead onboarding sessions for new employeesServing as a member of the Data Governance Council

San Jose, Costa Rica

Coordination of global IT requirementsCreation of policies, manuals, guides, and training paths to ensure end users adoption of systems and tools in English and SpanishAdministration of the organizational Intranet in collaboration with the Intranet Developers team to guarantee standardization, successful communication, and documentation of practices across departments for end users’ reference Salesforce administration, development, documentation, and training of discrete projects in collaboration with end user departments Development and lead of global training sessions in specialized IT system and toolsLead onboarding sessions for new employees

San José, Costa Rica

Coordination and IT consultants’ relation management for all offices in Latin AmericaCoordination and implementation of global IT projects including documentation, definition of policies, development of manuals and training resources, lead of training sessions, for org wide audiencesAdministration of the organizational Intranet in collaboration with the Intranet Developers team to guarantee standardization, successful communication, and documentation of practices across departments for end users’ referenceTranslation of official documents from English to Spanish and vice versa for global audiencesLead onboarding sessions for new employees

San José, Costa Rica

Administration of regional office in Costa Rica (coordination of maintenance, supplies, and aesthetics)Reception and attention of clients, visitors, and vendorsRevision and negotiation of contracts with vendorsOverview of office budget and costs reduction, petty cash managementExpenses reporting for the office and managerial level employees via ConcurCoordination of special events for internal and external audiencesDesign, creation of documentation, implementation, and promotion of standard administrative procedures in coordination with the headquartersActive participation in global administrative projects Support with logistics and training development to ensure adoptionCoordination of local and regional team meetingsLead of communication provided through the organizational IntranetLead onboarding sessions for new employees

Lindora, San José, Costa Rica

Responsible for data quality across regional offices during the implementation of new CRM SAPCreation of documentation around the usage of specific SAP modules in developmentCollaboration in training sessions to ensure adoption of new CRM

Administration of regional office in Costa Rica (coordination of maintenance, supplies, and aesthetics)Reception and attention of clients, visitors, and vendorsRevision and negotiation of contracts with vendorsExpenses reporting for the office and managerial level employees via SAPCoordination of special events for internal and external audiencesDesign, creation of documentation, implementation, and promotion of standard administrative procedures in coordination with the headquartersPayroll managementStaff documentation management (pay stubs, severance documentation, new hire documentation)HR systems management (People Soft, SAP)

Bachelor'S Degree, Ingeniería Informática

Bachillerato, Administración Y Gestión De Empresas, 50% -En Pausa-

Desarrollo de aptitudes de emprendimiento Estrategias de aprovechamiento del tiempo Técnicas de comunicación exitosa