Laura Raisor Email & Phone Number

Palatine, Illinois, United States

Schaumburg, Il

Accomplishments:o Developed an orientation program for all new hires encompassing company vision and mission. This resulted in new hires feeling comfortable in their new environment and able to settle in at ease.o Created an Order Processing/Customer Service training manual. All front office tasks are documented and updated as needed.o Developed the training program for order processing/customer service employees. Composed a training benchmark document for new order processing/customer service employees to track their progress which includes knowledge/skill timelines that should be met. This helps new employees to understand what is expected of them and to gauge their progress.o Added payment Due Date to customer invoices which resulted in an increase in on time payments. o Initiated a daily ’10 Minute Update’ meeting for sales, warehouse & front office personnel to facilitate valuable communication between departments and to foster comradery among employees. o Researched and composed Employee Handbooks for Full-time Exempt, Full-time Non-Exempt and Part-time employees. Responsibilities: Assist President/Owner with communications for key Domestic and International accounts; handling inquiries including pricing, product availability, and order status Generate Sales Summary in Excel for the President/Owner, including current sales by quarter and pending sales by month Coordinate communication and functions between operations departments to improve teamwork, productivity, and efficiency  Following Company credit guidelines, review orders and release to order processing or place on credit hold Develop, implement, and document order processing procedures for Domestic and International sales Create documents required for export including SED/SLI, MDF & Ceramic Manufacturer’s Declarations, Consent to Screen Provide leadership, training, and support for up to 5 office staff  Screen, interview, and train new order processing/customer service hires

Schaumburg, Il

Entered orders into QuickBooks Answered and directed phone calls to appropriate personnelProvided customer service via telephone

Elk Grove Village, Il

Process and approve Troop Camp Applications ensuring that all safety requirements are met.Assigned camp sites for three council outdoor education facilities.

Elk Grove Village, Il

Temporary employee to perform data entry of girl and adult registration