Laura Ramm Email & Phone Number

Bude, Gb

Launceston,Cornwall

itecopeople is an independent IT, Project Management and Sustainability Recruitment firm founded in 1999, by a Recruitment Consultant and a blue-chip Personnel Officer with 15 years experience (i.e. “both sides of the fence”). We specialise in the supply of contract and permanent IT personnel. Since its inception, itecopeople has provided an international IT Recruitment function and delivers a superior service to candidates and clients alike. As researcher/resourcer I work alongside consultants in the office to assist in the delivery of people solutions for our clients across the South West, nationally and across Europe. Working on roles across infrastructure, development and project and programme management. Skills sets I am currently looking for include: C#, SQL Server, SSIS, PHP, ITIL.

Nationwide

Nationwide

Bude, Cornwall

I started working for Bristol and West in 2004 as a customer service advisor. Britannia Building society then took over the Bristol and West 6 months later,at the same time I took promotion as a Savings and Investment advisor. In 2009 the Cooperative Bank and the Britannia buildings society merged. In 2010 I was seconded as Branch Manager at the Local branch in Bude for a year. I then took a promotion to Senior Branch Advisor which involved a lot more managerial skills and Knowledge.• Demonstrating leadership skills by being responsible for several team members in the branch.• Communicating effectively with team members to make sure the customers get great service. • Providing a high standard of customer service proven by mystery shops and customer survey results.• Listening to customers using interpersonal skills and handling any complaints.• High knowledge and promoting of the brand and following company processes and procedures.• Strive to achieve and exceed any targets set.• Working as part of a close team and supporting other staff members.• Responsible for management of my diary and the set targets for the week.• Performing daily, weekly and monthly compliance tasks to ensure branch is compliant to a high standard. Whilst also providing motivation and support for sales teamspecialist product Knowledge of the services and products, helping to guide the customers, identifying their needs and wants through use of my interpersonal skills.Analysing reports to feedback to colleagues.Good use of Microsoft wore, Excel and PowerPoint systems.Excellent typing skills- completing good quality reviews with customers within a time frame.Excellent Telecommunications- liaising with customers and other organisations.responsible in helping the Branch Manager with the every day running of the branch.Ability and skills to step in and work in any role when required.

Ilford, United Kingdom

While working at King George Hospital I was a Healthcare assistant in the outpatients department. I would organise the clinics I had been given for the day to set these up for the Doctors ensuring I had the necessary paperwork, x-rays and equipment was present and correct for the clinic. I developed my organisational skills to ensure the clinic was set up on time and the customers were seen within a time frame. Communication with the Doctors and other departments to ensure the patients were booked in for required treatment, X-rays etc. Providing a relaxed and approachable service to the patients.

Hull, United Kingdom

I completed a work experience placement where my roles and responsibilities included:- paying close attention to the accuracy of documentation- daily administration tasks- liaising with colleagues for cross-departmental issues and working to solve problems via telephone

Nursing Diploma, Registered Nursing/Registered Nurse

I completed my first year at University of Hull, where I qualified at NVQ level 3 for healthcare. There were many skills I learnt which I.

A Level, Health And Social Care, As Level

While at Wyke College I studied human biology and health and social care. This enabled me to qualify after a year of study to go.

Education record

11 GCSE's Grades B-D (including Maths, English & Science)