Laura Raso Email & Phone Number

Remote

Cendyn is a hospitality cloud solution that drives marketing, sales, events, eCommerce and revenue performance strategy for the hospitality industry. Cendyn provides hoteliers with the software tools and services to personally connect and know their guests through data. Hotels can empower their guests' personal experiences, guest engagement, brand awareness, and loyalty through the travellers' journey.My role includes:• Responsible for billing (over global geographies) as well… Show more Cendyn is a hospitality cloud solution that drives marketing, sales, events, eCommerce and revenue performance strategy for the hospitality industry. Cendyn provides hoteliers with the software tools and services to personally connect and know their guests through data. Hotels can empower their guests' personal experiences, guest engagement, brand awareness, and loyalty through the travellers' journey.My role includes:• Responsible for billing (over global geographies) as well as maintaining and improving the billing systems and processes• Growth departments accounting: new orders, billing, and collections• Implementing and managing accounting tools and processes across the company• Lead the provisioning of additional billing and collections models as we expand globally• Participating in month-end closing and providing financial reports• Intercompany accounting• Work closely with sales and business operations teams to ensure a smooth customer journey• Ad-hoc tasks and projects as requested• SaaS business and international environment• Ability to work with remote, distributed, and global teams Show less

Whistler, British Columbia, Canada

My responsibilities included, but were not limited to:• Responsible for AR and AP of Guestfolio CRM and Revenue Cloud products portfolio• Tracking, planning, execution, monitoring, controlling, reporting and closure of all administrative and finance-related items of Cendyn Canadian entity• Payment Application and bank reconciliation• Develop and document accounting procedures and policies• Monthly reporting to HQ• Human Resources and benefits support for Canada •… Show more My responsibilities included, but were not limited to:• Responsible for AR and AP of Guestfolio CRM and Revenue Cloud products portfolio• Tracking, planning, execution, monitoring, controlling, reporting and closure of all administrative and finance-related items of Cendyn Canadian entity• Payment Application and bank reconciliation• Develop and document accounting procedures and policies• Monthly reporting to HQ• Human Resources and benefits support for Canada • Industry partner's daily communication• Daily contact and communication with the sales and operations teams• Reporting directly to the Corporate VP Controller and CFO Show less

Whistler, British Columbia, Canada

Guestfolio was acquired by Cendyn in 2016. Guestfolio CRM is an automated marketing and guest intelligence platform. It is a dedicated CRM tool for independent and boutique hotels, that helps them enhance and personalize their guest's experiences throughout the travel journey (booking, pre-stay, stay and post-stay) while increasing their revenue and performance through data collection, tailored up-sales communication and room upgrades. Guestfolio improves hotels' online visibility and brand… Show more Guestfolio was acquired by Cendyn in 2016. Guestfolio CRM is an automated marketing and guest intelligence platform. It is a dedicated CRM tool for independent and boutique hotels, that helps them enhance and personalize their guest's experiences throughout the travel journey (booking, pre-stay, stay and post-stay) while increasing their revenue and performance through data collection, tailored up-sales communication and room upgrades. Guestfolio improves hotels' online visibility and brand awareness.My responsibilities:• Supported and assisted the company controller and CFO as required• Managed contract processing, billing, collection and payment allocation for the whole customer portfolio (800+)• Developed internal accounting procedures• Reporting • Revenue recognition Show less

Whistler, British Columbia, Canada

Whistler, British Columbia, Canada

Whistler Reception Services is a central check-in, concierge service and in-resort contact for guests, owners and managers of private vacation rentals in Whistler. Whistler Reception Services provides property vacation rental owners with the following services: vacation property management, guests check-in, 24 hours guest assistance and guest concierge services, coordination with service providers on behalf of owners and guests, maintenance and housekeeping, assistance with property set up for… Show more Whistler Reception Services is a central check-in, concierge service and in-resort contact for guests, owners and managers of private vacation rentals in Whistler. Whistler Reception Services provides property vacation rental owners with the following services: vacation property management, guests check-in, 24 hours guest assistance and guest concierge services, coordination with service providers on behalf of owners and guests, maintenance and housekeeping, assistance with property set up for short or long term rental among many others.My position consisted of:• Assisting the Accounting Team by processing, reconciling, generating reports and any other activity in order to ensure that all relevant activity is processed in an accurate and timely manner• Process AP and AR transactions. Including following up with customers and vendors and resolving discrepancies in a timely manner• Prepare monthly statements for the owners and property managers of the vacation rental properties, detailing the revenue and expenses (300+ properties)• Daily contact with property owners and property managers• Data entry• Preserving accounting files organized and updated• Responding to daily inquiries. If an inquiry requires other assistance, redirect it to the attention of the appropriate party• On an ad-hoc basis, support the guest services team due to labor shortages Show less

Barbastro, Aragon, Spain

Turbon Asesores Legales y Tributarios is a consulting firm that offers accounting, bookkeeping, tax, payroll, and legal services to entrepreneurs, self-employers, small and medium-sized businessesMy activities included, but were not limited to, the following:• Provide support to the Financial Controller on a daily basis• Full accounting cycle of the accounts assigned to me, updating and maintaining the accounting journals, ledgers, and other records detailing financial… Show more Turbon Asesores Legales y Tributarios is a consulting firm that offers accounting, bookkeeping, tax, payroll, and legal services to entrepreneurs, self-employers, small and medium-sized businessesMy activities included, but were not limited to, the following:• Provide support to the Financial Controller on a daily basis• Full accounting cycle of the accounts assigned to me, updating and maintaining the accounting journals, ledgers, and other records detailing financial business transactions• AR, AP, invoice processing, expense reports & payment runs• Bank and credit card reconciliations• Balance sheet reconciliation• Managing multiple clients at once• Submission of annual, quarterly, and monthly tax returns of our clients Show less

Whistler, British Columbia, Canada

Spicy Sports Whistler carries the latest and the best selection of high-end ski and snowboard rental equipment in Whistler for all levels and abilities. With customer service and experience focus, it offers great knowledge of ski and snowboard equipment with excellently trained technicians in the best ski resort in North America.• Improved and maintained social media channels• Defined new promotional and marketing strategies• Analyzed new market trends aiming to offer our… Show more Spicy Sports Whistler carries the latest and the best selection of high-end ski and snowboard rental equipment in Whistler for all levels and abilities. With customer service and experience focus, it offers great knowledge of ski and snowboard equipment with excellently trained technicians in the best ski resort in North America.• Improved and maintained social media channels• Defined new promotional and marketing strategies• Analyzed new market trends aiming to offer our customers the best equipment and services• Forged stronger relationship ties with industry partners and increased customer base growth Show less

Paris, Île-De-France, France

Luxon is a metal mesh supplier and designer; mainly providing goods and services to property developers, architects, and interior designers.• Developed and improved marketing strategies and sales materials• Lead market research for expansion in new European countries (Spain, Portugal, and Italy)• Strengthened relationships and partnerships with existing customers and suppliers around Europe

Whistler, British Columbia, Canada

*Moved to Canada to improve my English Skills with a Working Holiday Visa (IEC Program)*Spicy Sports Whistler offers the best selection of high-end ski and snowboard rental equipment in Whistler. It provides different rental alternatives for all levels, abilities, and techniques.As part of my Working Holiday Visa Experience in Canada, I worked at Spicy Sports.• Administered online rental booking reservations• Provided one-to-one customer experience, ensuring… Show more *Moved to Canada to improve my English Skills with a Working Holiday Visa (IEC Program)*Spicy Sports Whistler offers the best selection of high-end ski and snowboard rental equipment in Whistler. It provides different rental alternatives for all levels, abilities, and techniques.As part of my Working Holiday Visa Experience in Canada, I worked at Spicy Sports.• Administered online rental booking reservations• Provided one-to-one customer experience, ensuring customers were matched with the best equipment for their needs increasing customer satisfaction • Optimized store sales and customer experience Show less

Brussels, Brussels Region, Belgium

Copenhague Initiative for Central America and Mexico (CIFCA) is a network of European organizations that promotes human rights, solidarity, and sustainable development in Central America and Mexico. CIFCA advocates with the European public authorities with the aim of monitoring, analyzing and promoting opportunities for dialogue between the EU and vulnerable groups excluded from political and economic power, in defense of their rights.• Supported the accounting and financial… Show more Copenhague Initiative for Central America and Mexico (CIFCA) is a network of European organizations that promotes human rights, solidarity, and sustainable development in Central America and Mexico. CIFCA advocates with the European public authorities with the aim of monitoring, analyzing and promoting opportunities for dialogue between the EU and vulnerable groups excluded from political and economic power, in defense of their rights.• Supported the accounting and financial department• Evaluated the current situation of vulnerable communities in Central America and Mexico• Generated reports on Central America's human rights to influence the European Union's international policies• Facilitated and attended conferences with EU representatives and other international networks that defend international human rights in Latin America Show less

Zaragoza, Aragon, Spain

Iberbrokers Asesores Legales y Tributarios is a consulting firm that offers accounting, bookkeeping, tax, and legal services to entrepreneurs, small and medium-sized businesses.My responsibilities working in the Accounting and Tax department were performing the accounting of our clients :• General accounting activities• Maintenance of journal entries• Handled data entry, A/P, A/R and bank reconciliations.• Prepared and submitted clients’ tax returns.

Valle De Bardaji, Spain

Apartamentos Casa Soltero is a family-run Condo Vacation Rental that opened its doors in 2008. A traditional cottage house was fully renovated and converted into eight vacation rental apartments. Located in the Spanish Pyrenees, this is the perfect place to escape from the crowds. Ideal for families and outdoors lovers seeking nature and mountain activities.• Arranged daily reservations• Managed OTA's (Booking.com, Expedia, Airbnb, Escapada Rural, VRBO)• Provided travel… Show more Apartamentos Casa Soltero is a family-run Condo Vacation Rental that opened its doors in 2008. A traditional cottage house was fully renovated and converted into eight vacation rental apartments. Located in the Spanish Pyrenees, this is the perfect place to escape from the crowds. Ideal for families and outdoors lovers seeking nature and mountain activities.• Arranged daily reservations• Managed OTA's (Booking.com, Expedia, Airbnb, Escapada Rural, VRBO)• Provided travel itineraries by suggesting local tourist attractions and places of interest• Planned, developed, and implemented new PR strategies• Initiated the implementation of social media channels Show less

Bsc, Business Administration And Management, Specialization In Finance

Activities and Societies: Ski, AIESEC Students Association

Master’S Degree, International Business, Finance And Commerce

International Exchange Program - Erasmus Scholarship