Laura Lee Email & Phone Number

Primary point of contact for the plan sponsor and Broker concerning operational inquiries and issue resolution.

 National Account Manager specializing in Federal COBRA and Direct Billing needs Consistently delivers an exceptional customer service experience and meets challenges with resourcefulness while maintaining quality and compliance Recognized internally and by my clients for being positive, intuitive, punctual, and client-centric Proactively identifies cross-sell opportunities with key client contacts by sharing the benefits of additional products and services Executes the setup and mapping of benefit account structure for participant eligibility specifications Customer Service liaison between client, HRIS vendor, and IT during the implementation of file builds

 Accurate and timely processing of enrollments, coverage & demographic updates, and terminations  Subject Matter Expert for eligibility and enrollment criteria and questions  Research and interpret plan document language to resolve client/customer needs Partner with client HR and file vendors to audit file discrepancies thus, minimizing negative member benefit and coverage experiences Ensured that all communications adhered to HIPAA compliance requirements

 Recruitment, leadership, and development of store management and sales staff Analyzed sales and traffic data to identify trends, promotional offer best practices, and customer preferences; Forecasted the volume of future sales to maximize profits and meet staffing needs Demonstrated passion for fashion and understanding of trends by maintaining a visually inspiring boutique  Built brand awareness, cultivated customer relationships, and promoted company image through corporate partnerships and grassroots marketing activities to increase ongoing business opportunities within the community Promoted the benefits and advantages of the loyalty program and private label credit card

 Created aggressive marketing strategies for corporately owned real estate that generated sales and minimized financial loss from the initial acquisition date to the final closing and liquidation of assets Preparation and execution of contracts and addendums; review of property deeds and titles Formed collaborative relationships with foreclosure attorneys, real estate professionals, title companies, and within the American General branch network

 Partnered with the Director of Training to develop curriculum, knowledge assessments, and job aids Oversaw the execution of new employee training initiatives to ensure accuracy and completeness, including performance measures, reporting requirements and ongoing monitoring of Inbound Calls Established standards for measuring and reporting workplace learning Provided additional support to underperforming employees by conducting active & passive observations, and quality audits Led skill transfer training sessions, and established a simulation environment for practice sessions

 Thrived in a highly challenging and competitive sales market Attained budgetary goals, including but not limited to, sales volume, profit margin and other KPI's Led motivating in-store store meetings/pre-shift huddles, energized team through positive communication Trained and mentored all staff by providing inspiration, guidance, feedback, and encouragement

Moorehead Communications d.b.a. The Cellular Connection - Corporate Headquarters are located in Marion, INTrained new employee's and existing staff on new products, procedures, and best practicesServed as Operations Manager of five retail locations in Evansville, Princeton, Vincennes, and Jasper, INMaintained Inventory Control and Cash ManagementAssisted Regional Manager in conducting monthly meetings that reviewed company sales figures, store figures, store commissions, and projected sales goals

Served as Office Manager for the Commercial Real Estate DepartmentServed as Customer Service Liaison for both internal and external customer basePrepared all contracts, documents, marketing flyers and brochures, print advertising, and mass mailingsCoordinated (facility, catering, media and press releases, guest list, invitations, and personal follow-up) and prepared (PowerPoint presentation, newsletter handouts, company profiles, sales statistics, etc.) annual State of Real Estate presentation which entails an overview of commercial and industrial real estate in southwestern IndianaMaintained company websiteCreated and maintained various databases, which recorded company sales volume, commissions, expenses, lease terms, etc.

Business Administration

Education record