Laura Reynolds, J.D. Email & Phone Number

Laura Reynolds, J.D. is a Content Marketer at FindLaw Marketing. She possess expertise in content strategy, blogging, seo, content management, seo copywriting and 22 more skills. Colleagues describe her as "When I joined FindLaw, Laura was assigned as my editor. I later had the good fortune to work with her again as my editor on a special year-long project. As a team, we met the goals of our project in terms of websites produced and provided clients with an excellent customer experience. Our work yielded high customer satisfaction scores (for which Laura receiving departmental recognition) and consistent positive feedback from sales reps in the field. Laura is a pleasure to work with. She is respectful of her coworkers and their talents. In an environment that provides very little feedback to writers, she consistently makes the extra effort to provide feedback and share credit. I have overheard many of her calls with our shared clients as well as clients on other projects. Her pleasant, friendly, and helpful attitude gets the job done. She is infinitely patient with difficult clients, never losing her temper or sounding frustrated, no matter how challenging the client is. Prior to FindLaw, I worked for 9 years in a customer service environment dealing with complex ethical and legal questions. I trained and supervised customer service staff. I consider Laura's customer service skills to be exceptional. Laura has a wide range of skills, including a good eye for design, which one does not necessarily expect from a lawyer. She is also good at training and we have had a number of opportunities to do co-training on software and procedures. Laura recognizes a good idea and runs with it. As a new writer, I told her I wished the company gave writers more opportunities for continued in-depth learning after our initial training. She made that happen with monthly learning luncheons. She also took initiative on a writer mentoring program that was later formalized and moved within the training function of new writers. Laura is a problem solver who is good at networking. When we began work on our project, there were few processes in place and limited interactions between departments for persons at our level. When problems arose, it was up to Laura to find the solutions and access resource people in other areas of the company. Laura is expert at finding answers. Once again, she gets the job done. I have worked intensively with Laura and consider her both a colleague and a friend. It is my pleasure to provide her with a recommendation." and "It is always a pleasure to work with Laura on a project. She is knowledgeable, pleasant and knows that the end result is to satisfy the customer. She is willing to assume any role needed to see that happen."

Listed skills include Content Strategy, Blogging, Seo, Content Management, and 23 others.