Laura Miller Email & Phone Number

• Processed consumer disputes efficiently, managing multiple cases in accordance with Fair Credit Reporting Act (FCRA) regulations and company guidelines. • Led the end-to-end dispute resolution process, ensuring all investigations were completed within the 30-day required time frame. • Communicated regularly with consumers, resolving disputes by reviewing documentation and making sound judgments based on gathered evidence. • Prioritized cases and… Show more • Processed consumer disputes efficiently, managing multiple cases in accordance with Fair Credit Reporting Act (FCRA) regulations and company guidelines. • Led the end-to-end dispute resolution process, ensuring all investigations were completed within the 30-day required time frame. • Communicated regularly with consumers, resolving disputes by reviewing documentation and making sound judgments based on gathered evidence. • Prioritized cases and managed a high-volume caseload, ensuring all deadlines were met and resolutions were timely.• Collaborated with internal teams and external vendors, notifying credit bureaus and updating consumer records accordingly.• Demonstrated strong organizational and analytical skills, improving dispute processing times by 40%.• Maintained up-to-date knowledge of the Resident Screening Product and industry standards, providing strategic advice to improve consumer satisfaction.• Utilizes multiple software systems and reports to track case progress, ensuring accurate documentation throughout the process. Show less

Raleigh-Durham, North Carolina Area

• Led the end-to-end implementation of software solutions for multiple clients, consistently delivering projects on time and exceeding customer expectations. • Developed detailed project plans, tracked key milestones, and provided regular status updates, to internal stakeholders and clients, ensuring transparent communication and alignment. • Analyzed complex client requirements and translated them into actionable project tasks, successfully … Show more • Led the end-to-end implementation of software solutions for multiple clients, consistently delivering projects on time and exceeding customer expectations. • Developed detailed project plans, tracked key milestones, and provided regular status updates, to internal stakeholders and clients, ensuring transparent communication and alignment. • Analyzed complex client requirements and translated them into actionable project tasks, successfully coordinating cross-functional teams to achieve project goals. • Implemented continuous process improvements, resulting in a 30% reduction in implementation costs and improved customer satisfaction• Established clear communication channels between clients, developers, and senior management, mitigating project risks and resolving issues proactively.• Trained and onboarded client teams, developing comprehensive training materials to ensure smooth post-implementation transitions. • Demonstrated exceptional time management and organizational skills by overseeing multiple concurrent projects and achieving a 90% or higher success rate on key performance indicators.• Collaborated closely with vendors and internal departments to ensure that software configurations met client needs and adhered to compliance standards. Show less

Raleigh-Durham-Chapel Hill Area

• Acted as the primary liaison between store management and internal teams, ensuring clear communication and smooth execution of organizational projects. • Designed and executed custom organization solutions, collaborating with store leadership to improve operational efficiency and increase customer satisfaction.• Assisted with merchandise processing.• Maintains the Sales Floor – keeping shelves full and presented according to our brand standards.• Supports carryout to our… Show more • Acted as the primary liaison between store management and internal teams, ensuring clear communication and smooth execution of organizational projects. • Designed and executed custom organization solutions, collaborating with store leadership to improve operational efficiency and increase customer satisfaction.• Assisted with merchandise processing.• Maintains the Sales Floor – keeping shelves full and presented according to our brand standards.• Supports carryout to our customers cars whether through curbside or in the parking lot/garages.• Processes customers’ orders for curbside pick-up and/or delivery• Organizes the stockroom, ensuring it is well-maintained to support selling efforts of the store• Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail. Show less

Raleigh-Durham-Chapel Hill Area

Received promotion from Administrative Assistant to Implementation Specialist.• Led cross-departmental initiatives by coordinating schedules, managing communications, and ensuring task completion on time, leading to a 15% improvement in departmental efficiency.• Managed complex calendars for senior management and coordinated multiple high-level meetings, ensuring seamless communication and preparation for projects. • Developed a task management system that… Show more Received promotion from Administrative Assistant to Implementation Specialist.• Led cross-departmental initiatives by coordinating schedules, managing communications, and ensuring task completion on time, leading to a 15% improvement in departmental efficiency.• Managed complex calendars for senior management and coordinated multiple high-level meetings, ensuring seamless communication and preparation for projects. • Developed a task management system that improved workflow efficiency, ensuring all deadlines were met ahead of schedule. • Collaborated with vendors and external stakeholders, negotiating contracts and ensuring project materials were delivered on time.• Provided administrative support during key project phases, including documentation, tracking project progress, and communicating updates to stakeholders.• Trained and mentored junior administrative staff, improving team productivity by 10%.• Developed new filing and organizational practices, saving the company $3,000 per year in contracted labor expenses.• Successfully saved 30% additional expenses from 2016-2022 through strategic initiatives.• Weekly oversight of all clinical work assignments, research cases, and project work.• Performing CRM data entry as per client software needs.• Awarded 'Most Helpful Worker' for four consecutive years (2017-2019, 2021), reflecting outstanding commitment to client satisfaction and team support. Show less

Cary, Nc

Developed and improved the capabilities of the sales representative team over the course of two years.Received 97% satisfaction rating from customers after completed phone calls. Exhibited strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers.• Manage customer relationships and become a trusted advisor for the customer.• Worked to ensure customer satisfaction with the product by anticipating customer… Show more Developed and improved the capabilities of the sales representative team over the course of two years.Received 97% satisfaction rating from customers after completed phone calls. Exhibited strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers.• Manage customer relationships and become a trusted advisor for the customer.• Worked to ensure customer satisfaction with the product by anticipating customer needs, understanding the overall vision of their company, and helping stakeholders achieve success through the platform.• Kept records of customer interactions, processed customer accounts, and file documents.• Collaborated with the team to quickly resolve customer complaints with the appropriate action.• Opened, sorted, and distributed incoming messages and correspondence• Purchased and maintained office supply inventories while being careful to adhere to budgeting practices.• Effectively managed approximately 100 incoming calls daily. Show less

Raleigh-Durham, North Carolina Area

Assists in advertising the community and creating trafficAbility to comply with and follow Fair Housing LawsGood convincing and negotiation skillsSound knowledge of community and rental property processProficient in Property Management Software(Yardi), Microsoft Word, Excel, Outlook, Internet ExplorerExcellent communication and follow-up skillsStrong ability to interact effectively with customers

Raleigh-Durham, North Carolina Area

● Oversaw daily operations of the office, including procurement, vendor management, and logistical planning for various projects.● Assisted with project management tasks, coordinated project schedules, and managed communications between departments, and provide administrative support to ensure timely project completion.● Streamlined administrative processes, implementing a new filing and document retrieval system, reducing retrieval time… Show more ● Oversaw daily operations of the office, including procurement, vendor management, and logistical planning for various projects.● Assisted with project management tasks, coordinated project schedules, and managed communications between departments, and provide administrative support to ensure timely project completion.● Streamlined administrative processes, implementing a new filing and document retrieval system, reducing retrieval time by 25%.● Facilitated communication between departments to ensure timely updates on project progress and resource allocation. ● Managed project documentation including reporting, meeting notes, and invoicing, ensuring all tasks aligned with project goals and client requirements. Show less