As the Founder & CEO of Florence Attaché, I lead the company's vision to provide bespoke travel experiences in Florence and the regions of Tuscany and Umbria. My role involves strategic planning, business development, and ensuring the highest quality of personalized services. I oversee the creation of tailored itineraries, coordinate with our network of private chefs, tour guides, and service providers, and manage partnerships with hotels and short-term rental properties. My goal is to elevate guest experiences and maintain Florence Attaché's reputation for excellence and reliability in the hospitality industry.

Planning and Organizing - To plan all operational procedures, to plan and organize all recruitment, grow revenue of the Rooms Department, F&B Department, Front Office Department and to improve service and quality. Communication - Ensure all staff is aware of the goals and objectives of the Front Office, Rooms, F&B Departments and to achieve and maintain good relationship amongst the Hotel personnel. Budgeting & Costing - To ensure that adequate funds are available for smooth operations and also to ensure adequate amount of resources Personnel & Development - Ensure all requirements of staff are met & updated General: Manage the functioning of all employees, facilities, sales and costs, to ensure maximum departmental profit is achieved Ensure regular upgrades of the resources of the Rooms, F&B and Front Office departments To oversee the preparation, presentation and service of food products to ensure the highest quality at all times To oversee the that all guest rooms, public & back of the house areas including kitchen areas are well maintained and cleaned To maintain good will, sense of fairness and an open door policy towards employees To monitor and check guests satisfaction To control operating and merchandising costs To maintain highest standards of Hygiene Implement a daily and monthly checklist for all departments. Ensure proper follow-up to attain maximum quality and efficiency To actively engage and participate in effective communications within the Hotel To adhere to all the Hotel standards and procedures at any given time Ensure that all Standards are being adhered to, by training all personnel and monitoring their compliance

I recently created the new monthly Snapshot Magazine for our Members and Guests. This service will help us anticipate our client needs. Residential AgentWelcomes residents to their Four Seasons home and assists with any pre-arrival or in-resident needs, such as, residential housekeeping and engineering, travel arrangements, transportation, and activities. Residential agent use their local knowledge and insights to deliver an outstanding homeowner experience to in-residence homeowners and their families and guests.Agents assist homeowners their families and guests with scheduling their stays at their home property and are on duty to manage a residential desk and call center to assist with any calls, questions or special requests. Agents act as liaisons between the residential team and the hotel operations team.

At Hotel Arts BarcelonaSelling Natura Bissé products and luxury treatments (price range from 50€ to 500€ per product)Schedule services for individuals and large groups using spa/salon reservations software systemCall guests to confirm scheduled servicesAnswer questions about available servicesUpdate the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/managerCheck in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon servicesObtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all timesProcess guest payments for spa/salon services and obtain payment authorization as neededAccept and log cash tips for employeesBalance, scan, and drop receipts with AccountingNotify Engineering of maintenance and repair needsReport accidents, injuries, and unsafe work conditions to manager

At Hotel Arts BarcelonaMaintaining diaries, arranging meetings and appointments and providing remindersAbility to multitasking and prioritize daily workloadHigh level verbal and written communications skillsCoordinating daily calendars of senior managersPlanning appointments and eventsAct as the point of contact between executives and employees/clientsCreating regular reports, presentations, briefs and update internal databasesMaking travel arrangementsManaging phone calls and emailsResponding promptly to managers’ queriesFacilitating internal communication (e.g. distribute information and schedule presentations)

Compiling and distributing financial and statistical information such as budget spreadsheetsAnalysing questionnairesWriting reports, company brochures and similar documentsOrganising and hosting presentations and customer visitsAssisting with promotional activitiesVisiting customers/external agenciesHelping to organize market research.

Creation of the complete corporate website from square one (http://www.bcnapartments41.com/)Opening of new apartments (decoration, legal registration of the property etc.)Creation of the apartments account in Booking.com and AirbnbCompiling and distributing financial and statistical information such as budget spreadsheetsAnalysing questionnairesWriting reports, company brochures and similar documentsOrganising and hosting presentations and customer visitsAssisting with promotional activitiesVisiting customers/external agenciesHelping to organize market researchRRSS and marketing online and offline action***Providing pre-arrival, arrival, stay and departure services

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activitiesContact appropriate individual or department as necessary to resolve guest call, request, or problemFollow up with guests to ensure their requests or problems have been met to their satisfactionReceive, record, and relay messages accurately, completely, and legiblyRespond to special requests from guests (e.g. proposal, birthday party, surprises upon arrival)Communicate VIP arrivals to Managers, receive VIP guests, escort and delivery of amenitiesPersonalize guest stay before their arrival (e.g. type of bedlinen, type of amenities, room perfume preference) Creating new packages in order to deliver a better experience (e.g. birthday package, bath package…)