Laura Rodas Vasquez Email & Phone Number

Antioquia, Colombia

Medellín, Antioquia, Colombia

Medellin, Antioquia, Colombia

Medellín, Antioquia, Colombia

Applications: Sproutloud application, Facebook Business Manager, Sizmek Ad Suite, LinkedIn Business Manager, Excel.• Responsible to set up digital advertising campaigns for the following programs: paid search ads (PPC), Facebook ads, LinkedIn ads and display ads.• Update digital advertising campaigns on a request basis.• Analyze digital advertising campaigns' performance metrics.• Monthly reporting regarding digital advertising campaigns' performance.• Work directly with Account Managers to ensure to ensure processes are followed and deadlines are met according to Service Level Agreements.• Work closely with vendors in order to follow up on digital advertising campaigns.• Suggest improvements for digital advertising campaigns.• Basic use of Premiere to edit advertising videos for Facebook.

Medellin, Colombia

Assigned for a knowledge transfer project in Canada, one month of duration. Applications: GetPaid 8, FIS Global Helpdesk, SAP: SD module. • Generate the cash collection target monthly report. • Mapping files and background data management related to Getpaid functionality and link to SAP.• Collections strategy review, creation, modification and link to SAP.• Customer correspondence management.• User communication management.• Root cause creation and modification for discrepancies’ analysis. • Account information management.• Provide support with troubleshooting and escalation with FIS.• General administration functions: user creation, modification and deactivation. • Generate different reports to analyze portfolios, support collectors’ activities and targets and manage KPIs.

Medellin, Colombia

Applications: SAP: SD module, GetPaid 8, Excel.• Provide support to create a tool aimed to improve the efficiency of the reconciliation process.• Analyze payments and discrepancies in customers’ accounts.• Analyze current conditions at invoice and contract level to identify the root cause of account’s discrepancies.• Analyze historical information at invoice level to identify potential recurrent root causes for discrepancies.• Customer account management on GetPaid.• Report research findings to credit management.• Support accounts’ reconciliation by providing clearing instructions and creating credit/debit notes.• Review bank platforms and report rejected checks to credit managers.• Analyze, adjust and report payments that were returned in order to clear the customer’s account.

Medellin, Colombia

Applications managed: Skillsoft Learning Platform, Excel.• Assigned to travel to South Africa to build the training plan for 2019-2020 along with the Learning & Development network for employees’ training needs. Duration: one week.• Corporate training planning and management.• Report creation for support on KPIs management.• Focal point for Learning & Development network and employee support (24 countries, 47 plants). • Focal point for content management for virtual learning.• Training data management.

Medellin, Colombia

Applications: ICCA platform, World PCO Alliance platform, local bureaus’ platforms, Excel. - Identify business opportunities for the seven countries in Latin America where the organization is located.- Analyze and filter potential businesses based on pre-established parameters. - Report on potential business for the organization in Latin America.