Laura Rountree Email & Phone Number

Louisville, KY, US

Louisville, Kentucky, United States

• Learned proprietary software quickly and continuously adapted to new products, releases, and internal processes.
• Assisted customers with installing, testing, configuring and troubleshooting their QSR products.
• Facilitated QSR software & hardware best practices through clear, direct communication with partners and customers.
• Leveraged 20 years of hospitality industry experience to advise customers on technical solutions for operational issues.
• Maintained a 100% customer satisfaction rating for 2 years and received consistent positive feedback from supervisors and peers.
• Contributed to team success by creating articles for the Support team knowledge base and assisting new hires with learning our products and processes.

• Prepared menu items at offsite events ranging from large outdoor parties to business events to small dinners in private homes.
• Organized and transported all product and equipment necessary for event.
• Communicated with clients and teammates to ensure client satisfaction.

Louisville, Kentucky, United States

• Analyzed sales data & KPIs to create weekly performance reports & action plans.
• Maintained and updated POS & inventory control systems.
• Fixed issues with POS, restaurant hardware & equipment, and network.
• Resolved customer complaints and worked with clients to create custom catering packages for Porkland BBQ via phone, email, social media and website.
• Developed menus, hired & trained staff, adapted to changing Covid guidelines and rolled out new delivery, curbside, and customer loyalty programs as General Manager of Porkland BBQ.
• Wrote recipes, marketing copy, training materials, grant applications, and internal & external communication for Porkland BBQ and Mighty Oak Academy.

Louisville, Kentucky, United States

• Prepared menu items in catering production kitchen.
• Organized and transported all product and equipment necessary for event.
• Prepared menu items at offsite events ranging from large outdoor parties to business events to small dinners in private homes.
• Communicated with clients and teammates to ensure client satisfaction.

Louisville, Kentucky, United States

• Opened an award winning pay-as-you-can cafe serving an under-resourced neighborhood with a team from a community development non-profit.
• Developed, implemented & continuously improved all training procedures, inventory & kitchen processes, seasonal menus, recipes and product sourcing.
• Kept food costs under 30% and maintained a restaurant inspection score of 100.
• Communicated through written & oral instruction to over 900 paid & volunteer staff of all education and experience levels every year.
• Built & maintained strong relationships with and between team members, volunteers, vendors and community partners.
• Created educational opportunities for students in collaboration with the in-house culinary training program and the Western High School Culinary Arts pathway.

Imizu, Toyama, Japan

• Developed curriculum and led class lessons in collaboration with the English teaching teams at Kosugi High School and Takaoka Special Needs School.
• Coached students for speech competitions and in preparation for an exchange program in Seattle, WA.
• Developed and implemented programs for English camps, culture fairs, and other community cultural exchange events.

Master Of Science - Ms, Computer Science

Software Development, Sql, Python, Front End Web Development

Bachelor Of Arts - Ba, Interdisciplinary Social Sciences, Cum Laude