Laura Rountree Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

Louisville, Kentucky, United States

•Learned proprietary software quickly and continuously adapted to new products, releases, and internal processes.•Assisted customers with installing, testing, configuring and troubleshooting their QSR products.•Facilitated QSR software & hardware best practices through clear, direct communication with partners and customers.•Leveraged 20 years of hospitality industry experience to advise customers on technical solutions for operational issues.•Maintained a 100% customer satisfaction rating for 2 years and received consistent positive feedback from supervisors and peers.•Contributed to team success by creating articles for the Support team knowledge base and assisting new hires with learning our products and processes.

● Prepared menu items at offsite events ranging from large outdoor parties to business events to small dinners in private homes.● Organized and transported all product and equipment necessary for event.● Communicated with clients and teammates to ensure client satisfaction.

Louisville, Kentucky, United States

● Analyzed sales data & KPIs to create weekly performance reports & action plans.● Maintained and updated POS & inventory control systems.● Fixed issues with POS, restaurant hardware & equipment, and network.● Resolved customer complaints and worked with clients to create custom catering packages for Porkland BBQ via phone, email, social media and website.● Developed menus, hired & trained staff, adapted to changing Covid guidelines and rolled out new delivery, curbside, and customer loyalty programs as General Manager of Porkland BBQ.● Wrote recipes, marketing copy, training materials, grant applications, and internal & external communication for Porkland BBQ and Mighty Oak Academy.● Secured $10,000 grant for operational expenses.● Built and implemented a school lunch program for Mighty Oak Academy that adhered to USDA nutritional standards and kept costs under reimbursement amounts for low income students.

Louisville, Kentucky, United States

● Prepared menu items in catering production kitchen.● Organized and transported all product and equipment necessary for event.● Prepared menu items at offsite events ranging from large outdoor parties to business events to small dinners in private homes.● Communicated with clients and teammates to ensure client satisfaction.

Louisville, Kentucky, United States

● Opened an award winning pay-as-you-can cafe serving an under-resourced neighborhood with a team from a community development non-profit.● Developed, implemented & continuously improved all training procedures, inventory & kitchen processes, seasonal menus, recipes and product sourcing.● Kept food costs under 30% and maintained a restaurant inspection score of 100.● Communicated through written & oral instruction to over 900 paid & volunteer staff of all education and experience levels every year. ● Built & maintained strong relationships with and between team members, volunteers, vendors and community partners.● Created educational opportunities for students in collaboration with the in-house culinary training program and the Western High School Culinary Arts pathway.● Trained and encouraged community connection for people experiencing addiction, homelessness and mental illness, adults with developmental disabilities, and formerly & currently incarcerated people.

Imizu, Toyama, Japan

● Developed curriculum and led class lessons in collaboration with the English teaching teams at Kosugi High School and Takaoka Special Needs School. ● Coached students for speech competitions and in preparation for an exchange program in Seattle, WA.● Developed and implemented programs for English camps, culture fairs, and other community cultural exchange events.

Master Of Science - Ms, Computer Science

Software Development, Sql, Python, Front End Web Development

Bachelor Of Arts - Ba, Interdisciplinary Social Sciences, Cum Laude