Created and maintained human resources policies and activities, such as recruitment, compensation, training procedures, and benefits across 7 stores. Developed and managed monthly financial reports tracking network sales and operational costs to forecast the year end financial goals. Created processes, documentations, and programs to improve retention; this included refining the performance review process and introducing new employee appreciation programs and benefits. Maintained… Show more Created and maintained human resources policies and activities, such as recruitment, compensation, training procedures, and benefits across 7 stores. Developed and managed monthly financial reports tracking network sales and operational costs to forecast the year end financial goals. Created processes, documentations, and programs to improve retention; this included refining the performance review process and introducing new employee appreciation programs and benefits. Maintained social platforms for community based promotions and recruiting. Managed yearly enrollments and weekly maintenance of employee benefits including payroll, 401K, medical insurance, and vacation benefits. Prepared documentations for new employees including handbooks, employment information for new hires, benefits overview, enrollment, performance reviews, warnings, and exit interview questionnaires. Show less

With over 8 years of experience in the digital creative industry, I’m dedicated to delivering new and tactical digital experiences for my clients. From large scale website redesigns to marketing campaigns, I’ve led my team to build exceptional digital interfaces across channels. The scope of my responsibilities have spanned the entire project lifecycle; from scope planning and discovery through development, delivery, and maintenance. I have partnered with clients both B2B and B2C within a… Show more With over 8 years of experience in the digital creative industry, I’m dedicated to delivering new and tactical digital experiences for my clients. From large scale website redesigns to marketing campaigns, I’ve led my team to build exceptional digital interfaces across channels. The scope of my responsibilities have spanned the entire project lifecycle; from scope planning and discovery through development, delivery, and maintenance. I have partnered with clients both B2B and B2C within a variety of industries such as financial services, biotechnology and travel. These projects ranged from a budget of $500K to $4MM. Show less

As a Producer I manage the internal team (including contractors) and serve as the internal escalation point on projects in order to identify and resolve issues early before risks escalate. I am responsible for reviewing all client deliverables prior to delivery to ensure expectations and business needs are met. Day to day, I conduct regular status meetings internally and client facing to maintain consist and up to date communication on the project progress.

My main responsibility was to manage the Client Care department to ensure client satisfaction, timely delivery, and track effort and budgets towards the projects. During my time at RockTech, I created and managed the RockTech Client Care Process document that outlined the deliverables, steps, milestones, and timeframes for each department. The document’s purpose was to ensure delivery of superior work and products for our client in an efficient and organized manner.

-Coordinate meetings and events for the CEO, boards members, and business partners on a daily basis. -Maintain client communication and relationships pre and post consulting opportunities to ensure complete satisfaction. -Certified LinkedIn trainer that teaches clients how to utilize LinkedIn and our software.

•Scheduled and organized events throughout New Hampshire and Vermont in order to promote products in Clarke’s portfolio as well as increase business and awareness to clients and supplier. •Researched, analyzed, created, and maintain social media accounts and website to better communicate with our clients. •Compose management letters, press releases, invitations, presentations and newsletters as an advertising outlet for events and company news. •Assisted in managing a team which… Show more •Scheduled and organized events throughout New Hampshire and Vermont in order to promote products in Clarke’s portfolio as well as increase business and awareness to clients and supplier. •Researched, analyzed, created, and maintain social media accounts and website to better communicate with our clients. •Compose management letters, press releases, invitations, presentations and newsletters as an advertising outlet for events and company news. •Assisted in managing a team which includes tasks such as event preparation, training and interviewing new members, and crafted specific questionnaires for my team in order to obtain consumer feedback. Show less

•Researched and designed three complete product books as well as a competitor analysis to provide employees and clients with information on all the products sold within the three distribution centers. •Design Sell Sheets for various brands as well as created New Account packages to provide product information for potential retailers.

•Established relationships with numerous employees, managers, and customers as well as prepared custom food and drink orders. •Completed manager, safety, and ServeSafe training after being promoted to assistant manager in early 2007. •Handled incoming revenues and transactions and also constructed inventory sheets and purchasing orders using the internet. •Conducted monthly reviews of other surrounding stores.