Laura Sandor Email & Phone Number

Milan, It

Milan, Lombardy, Italy

Milan, Lombardy, Italy

overseeing our 2 stores (role that had a gradual growth, I joined Thom Browne as a Sales Manager, was promoted to Store Manger looking after all the stores we opened in Milan afterwards.Job responsibilities related to the Milan stores:• Meet weekly, monthly, quarterly, and yearly sales goals;• Increase AVT and UPT, develop MTM sales;• Expand local clientele;• Develop a new opened store;• DStore Business developing program: monthly action plans;• Learning environment… Show more overseeing our 2 stores (role that had a gradual growth, I joined Thom Browne as a Sales Manager, was promoted to Store Manger looking after all the stores we opened in Milan afterwards.Job responsibilities related to the Milan stores:• Meet weekly, monthly, quarterly, and yearly sales goals;• Increase AVT and UPT, develop MTM sales;• Expand local clientele;• Develop a new opened store;• DStore Business developing program: monthly action plans;• Learning environment by daily, weekly, and monthly coaching and training projects; robust touch base formats followed by everybody to ensure accountability;• Develop, motivate, reward and retain staff by career pathing and mentorship by leveraging on different locations and extended experiences. We used the benefit of more than one location to shuffle our team and offer everyone the opportunity of working and setting appointments with clients in both gender store; aiming to performance and enlarge team members expertise);• Created incentives and awarding projects;• Regular 1-2-1 monthly with team and when necessary, anytime during the month to make sure everyone is understanding and make a correct and efficient use of all tools; providing constant feedback;• Responsible for ensuring training effectiveness working closely with Emea Retail manager and Global Training Director;• Support store staff in their professional growth within the brand by People developing daily program, daily in store role plays, training and coaching on a daily schedule; Created and coordinated various employee activities with the purpose of achieving deeper product knowledge.Global interactions and involvements: • Supporting our Global Customer Service: received escalations from our website customers and was involved into seeking for the solution as well as piloting HERO app (now KLARNA) – online live chat to be able to provide feedback before we launched it globally; (leveraged on product knowledge and empathy). Show less

Milano, Lombardy, Italy

Milano, Italia

2018 Trained the store managers from all the Italian Jimmy Choo outlets on CRM and data capture;Main activities and responsibilities: managing the whole amount of activities regarding customers:care, follow up, data capture, reaching the data capture target and increasing our store’s data base, rigorously in concordance with the GDPR, making sure that team members are accomplishing the procedures when asking details from our clients and that they are incentivizing the clients to feel… Show more 2018 Trained the store managers from all the Italian Jimmy Choo outlets on CRM and data capture;Main activities and responsibilities: managing the whole amount of activities regarding customers:care, follow up, data capture, reaching the data capture target and increasing our store’s data base, rigorously in concordance with the GDPR, making sure that team members are accomplishing the procedures when asking details from our clients and that they are incentivizing the clients to feel comfortable in sharing theirs information with us, team must present the benefits of this action to the client. Responsible of training the team about all tasks regarding CRM, all toolkits that periodically our HO is assigning us in order to help us drive business, seeking for strategies to increase our data base, the actions team is taking towards the clients: thank you notes that follow the purchase, birthday messages and gifting, collaborations, events in store, the sales associate’s behavior on the shop floor during the sale, I am involved and aware of all marketing strategies, give support and assistance to mymanager in the back office matters, stock controller, visual. Analyze together with my management the KPis, 1-2-1 with the team members on CRM. Selling the product. Show less

Milan Area, Italy

Milan Area, Italy

Milano, Italia

Cashier and Responsible of the Privé area for Magazzini Generali, Milan

Milano, Italia

Responsible Lounge Bar

Laurea L In Arti Figurative, Musica, Spettacolo E Moda, Fashion/Apparel Design, 9,72

Bachelor'S Degree, Fine/Studio Arts, General, 9,72 Out Of 10

Bachelor'S Degree, Fine Arts / Fashion Design, 9,72 Out Of 10

Activities and Societies: Fashion and anatomical design / Textile arts / Art History / Psychology / English

Bachelor'S Degree, Fine Arts / Fashion Design, 9.72 Out Of 10

Activities and Societies: Fashion and anatomical design / Textile Arts / Art History / Psychology / English

Bachelor Of Fine Arts - Bfa, Fine/Studio Arts, General, 9,78 Out Of 10

Activities and Societies: Fashion design, textiles, art history, English, psychology, anatomical design